What is Windows Pro Web Helper and how to remove it?
Windows Pro Web Helper is a rogue application which tries to trick computer users into purchasing it's licence key in order to remove non existent security issues. This program is an imitation of a real security program which uses generated warning messages to scare PC users into believing that their computers has severe malware infections. Internet criminals who are behind this scam are using social networks and spam campaigns to post malicious URLs which lead to misleading websites used to distribute Windows Pro Web Helper.
These websites shows false warning pop-ups to every user that enters them and states that your computer is infected with viruses. Furthermore you are presented with a list of supposedly detected infections (Trojan-PSW.Win32.launch, Hack Tool:Win32/Welevate.A and Adware.Win32.Fraud) and you are asked to download Windows Pro Web Helper to eliminate them. You shouldn't believe any of the statements made by such online security pop-ups, they are fake - the main goal of creating them is spreading rogue applications.
When Windows Pro Web Helper infiltrates your PC using trickery it will begin imitating a real antivirus program and will initiate a security check-up. This scan will end up in detection of various malware on your computer and you will be asked to purchase a licence for this rogue software in order to remove them. You should realize that the detection list shown by this application is false - it's a part of misleading strategy used by Windows Pro Web helper to trick you into purchasing it's useless licence key. It's an empty software which doesn't have any of the features required for a real security product (virus definition database, security infection scan engine etc.) This malicious program comes from a family of rogue applications called "FakeVimes". Previous variants of this bogus software were called Windows Daily Adviser, Windows High-End Protection, Windows Recovery Series. Don't trust this program - the security scans, warning messages and disabling of your program execution is a part of it's rogue strategy used to sell you a fake antivirus program. Use this step-by-step removal guide to eliminate Windows Pro Web Helper from your PC.
Windows Pro Web Helper shows such fake warning messages:
"Microsoft Security Essentials detected potential threats that might compromise your privacy or damage your computer. You need to clean your computer immediately to prevent the system crash"
"Warning! Virus Detected Threat detected: FTP Server Infected file: C:\Windows\System32\dllcache\wmploc.dll"
"Warning! Identity theft attempt Detected Hidden connection IP: 184.108.40.206 Target: Your passwords for sites"
"Error Key-logger activity detected. System information security is at risk. It is recommended to activate protection and run a full system scan"
Windows Pro Web Helper removal:
Before downloading the remover for Windows Pro Web Helper click a question mark icon at the top of the main window of this program, choose "Activate Now" and enter this registration code: 0W000-000B0-00T00-E0020 This will enable blocked Windows functions and will make the further removal process much easier, after entering the activation code continue to downloading the spyware remover.
If you can't download or run spyware remover try running registry fix (link below). It enables execution of programs. download registryfix.reg file, double click it, click YES and then OK.
Manual Windows Pro Web Helper removal instructions:
Start your computer in safe mode. Click Start, then click Shut down. Select Restart and click OK. During your computer starting process press F8 key on your keyboard multiple times until Windows Advanced Options menu shows up, then select Safe mode with networking from the list and press ENTER.
Now we need to remove proxy settings. Windows Pro Web Helper adds a proxy to your Internet connection settings to show various errors when you try to access Internet. To do this, open Internet explorer, click Tools and select Internet Options. Then select the "Connections" tab.
In the "Connections" tab, click LAN settings, if a "Use a proxy server for your LAN" is checked, uncheck it and press OK. Sometimes Windows Pro Web Helper could hide this setting from you, and you could see that proxy setting is disabled, while actually it could be enabled, but not shown up in these settings. If a "Use a proxy server for your LAN" is unchecked, It is recommended to check it then un-check it and then click OK.
Download HijackThis and save it on your desktop. Some malicious programs are able to block HijackThis so when you click the download link, in the Save dialog rename HijackThis.exe to iexplore.exe and only then click the Save button. After saving the file on your desktop, double click it. In the main HijackThis window click “Do a system scan only” button. Select these entries (place a tick at the left of the entry):
O4 - HKCU\..\Run: [Inspector] %AppData%\Protector.exe (Protector.exe file may have 3 or more random characters at the end of it's file name like ProtectionGQY.exe)
After selecting required entries, click "Fix Checked" and these entries will be removed. After this procedure you can close HijackThis and proceed to the next removal step.
Download a legitimate anti-spyware software to fully remove Windows Pro Web Helper from your computer.
After removing Windows Pro Web Helper, you will need to reset your Hosts file. Don't skip this step, this malware modifies your Hosts files, and you will encounter browser redirect problems if malicious entries will not be removed from hosts file.
Hosts file is used to resolve some canonical names of websites to IP addresses. When it is changed, the user may be redirected to malicious site still seeing good URL in address bar. It is very hard to find out if the site is genuine or not, when hosts file is modified. To fix this, please download Microsoft Fix It tool, that restores your hosts file to Windows default. Run this tool when downloaded and follow the on-screen instructions. Download link below:
After doing all these steps your computer should be clean. Windows Pro Web Helper will be removed.
Other tools known to remove Windows Pro Web Helper:
Some malicious software modifies browser settings and disables downloads of spyware and virus removing software. If you have problems downloading anti-spyware software with Internet Explorer, try downloading with Chrome, FireFox, Opera, etc.
If you can't access Internet:
Load your computer in safe mode. Click Start, click Shut down, click Restart, click OK. During your computer starting process press F8 key on your keyboard multiple times until you see Windows Advanced Option menu, then select Safe mode with networking from the list.
Start Task manager. Press ctrl+alt+del (or ctrl+shift+esc) and end task the processes of rogue program. ( if after this procedure you can't access any programs press ctrl+alt+del, click File, select New Task, and type explorer.exe then press OK.
Open Internet explorer, click Tools and select Internet Options. Select Connections, then click LAN settings, if a Use a proxy server for your LAN is checked, un-check it and press OK.
After this procedure you should be able to access Internet. Now you can download anti-spyware software from our "Top spyware removers" section and run a full scan. Download, install and don't forget to update your selected anti-spyware program. Then run a full system scan.
Manual Windows Pro Web Helper removal:
If you were unable to remove Windows Pro Web Helper using the steps above, you can use this manual removal instruction. Use it at your own risk. If you don't have strong computer knowledge you could harm your operating system. Be careful and use it only if you are an experienced computer user. (Instructions on how to end processes, remove registry entries...)
End these Windows Pro Web Helper processes:
Protector.exe (Protector.exe file may have 3 or more random characters at the end of it's file name like ProtectionGQY.exe)
Remove these Windows Pro Web Helper registry entries:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\_avp32.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\ashLogV.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\beagle.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\jedi.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msa.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\ntvdm.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\rav7.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\spoler.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\vir-help.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\wupdt.exe
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings "WarnOnHTTPSToHTTPRedirect" = 0
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System "DisableRegedit" = 0
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System "DisableRegistryTools" = 0
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System "DisableTaskMgr" = 0
Delete these Windows Pro Web Helper files:
%StartMenu%\Programs\Windows Pro Web Helper.lnk
%AppData%\Protector.exe (NOTE: this file may have various symbols at the end of it's name. Look for the similar file name pattern and remove it)
%Desktop%\Windows Pro Web Helper.lnk
Other tips, that might help remove Windows Pro Web Helper
- If you can't download anti-spyware software: Click on the download link, when the save dialog opens change the file name (example: when downloading mbam-setup.exe rename it to iexplore.exe).
- If you have installed anti-spyware program but you can't run it do the following steps:
- Click Run, type %ProgramFiles% and press Enter. Open folder of your anti-spyware program, search for executable file and rename it. (example: Open Malwarebytes’ Anti-Malware folder, right-click on the main executable file (mbam.exe) then click rename. Rename the mbam.exe file to iexplore.exe, winlogon.exe firefox.exe or other known executable file.
- If you can't access your anti-spyware software, try creating a new user account:
Click Start -> Settings -> Control panel.
Click User Accounts and create a new account.
Reboot your computer and log in using a newly created user account.
After this procedure you should be able to access your anti-spyware programs. Update and run a full system scan.
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