Cougar Systems Support Center is a malicious website which is used by Cyber criminals. It's a fake support website to which computer users are redirected if their computers are infected with fake antivirus programs from WinWebSec family. While creating their rogue security programs Cyber criminals are trying to make them appear legitimate, so the support website is a must. In reality cougar systems support center is a non existent company and you won't get any support from this website. Furthermore if you have been redirected to this website this means that that your PC is infected with a fake antivirus software. All of the information that is provided in cougarsupport.net is meant to trick unsuspecting PC users into thinking that they are dealing with a real security program.
Most widelly spread fake antivirus programs from WinWebSec family are Live Security Platinum, System Progressive Protection, Win 8 Security System and Security Shield 2012. If you see any of the mentioned programs scanning your computer for security infections you shouldn't trust them, it's a scam. Don't purchase their licence keys - you will loose your money and you PC will remain infected.
Notice that cougarsupport.net has several sub-domains. For example sys.cougarsupport.net is created to imitate the support website for a fake antivirus program System Progressive Protection, live.cougarsupport.net sub-domain is used for Live Security Platinum fake support etc. Don't trust this website, it's a total scam created to support rogue antivirus programs. If you have been redirected to this website you should immediately scan your PC with a legitimate antivirus and antispyware programs, this redirect clearly shows that your system is infected with a bogus security software.
To eliminate redirects to cougarsupport.net and it's sub-domains follow these removal instructions: (choose the removal guide accordingly to which fake antivirus program has infected your machine)
|System Progressive Protection||Security Shield 2012||Live Security Platinum||Win 8 Security System|
Update (31 January 2013): Another rogue antivirus software was released (Disk Antivirus Professional).
Screenshot of Disk Antivirus Professional rogue:
If your PC is infected with this scam follow this removal guide of Disk Antivirus Professional.
Update (19 March 2013): Another rogue antivirus software was released (AVASoft Antivirus Professional).
Screenshot of AVASoft Antivirus Professional:
If your computer is infected with this fake antivirus program follow these removal instructions to removal AVASoft Antivirus Professional.
Update (7 April 2013): Another rogue antivirus software was released (System Care Antivirus).
Screenshot of System Care Antivirus:
If your computer is infected with this fake antivirus program follow these removal instructions to removal System Care Antivirus.
If you computer has been infected with some other fake antivirus program which is not listed here, try using the search bar in our website.
Some malicious software modifies browser settings and disables downloads of spyware and virus removing software. If you have problems downloading anti-spyware software with Internet Explorer, try downloading with Chrome, FireFox, Opera, etc.
If you can't access Internet:
Load your computer in safe mode. Click Start, click Shut down, click Restart, click OK. During your computer starting process press F8 key on your keyboard multiple times until you see Windows Advanced Option menu, then select Safe mode with networking from the list.
Start Task manager. Press ctrl+alt+del (or ctrl+shift+esc) and end task the processes of rogue program. ( if after this procedure you can't access any programs press ctrl+alt+del, click File, select New Task, and type explorer.exe then press OK.
Open Internet explorer, click Tools and select Internet Options. Select Connections, then click LAN settings, if a Use a proxy server for your LAN is checked, un-check it and press OK.
- FBI Your Computer Has Been Locked scam
- System Care Antivirus
- Department of Justice MoneyPak Virus
- Win 7 Antivirus 2013
- SweetIM Toolbar (Search.sweetim.com Virus)
- Department of Justice scam
- FBI Cybercrime Division - Your PC is Blocked (MoneyPak Virus)
- Metropolitan Police ransomware (PCeU) virus
- Police Central E-Crime Unit Virus
- Internet Security "designed to protect" Scam - Fake Antivirus Program