Complete a Quick Survey to Continue Virus
Written by Tomas Meskauskas
Damage level: Moderate
Complete a quick survey to continue virus - how to unlock your computer?
"Please complete a quick survey to continue" is a ransomware infection that locks computer users' desktops. This is an attempt to coerce users into completing online surveys in order to unlock their computers. Ransomware infections of this type are relatively recent - previous variants exploited the names of authorities such as the FBI, Internet Crime Complaint Center, Interpol, etc. and demanded payment of bogus fines for supposed law violations. This variant, however, encourages users to complete online surveys. Other known variants of this ransomware use similar tactics, including the message "Complete an offer below to unlock your desktop". PC users should not fall for such trickery or complete any offers.
Whilst it is unclear whether the offers presented by these messages are legitimate, the online surveys commonly request users to divulge their personal information (email, telephone number, address, etc.), or encourage them to subscribe to costly mobile services. Computer users should never divulge their personal information, since this may lead to identity theft. If your computer screen is locked with a message of this type (screenshot below), your PC is infected with a ransomware virus. The correct way to deal with this, is to not participate in any surveys and eliminate it from your computer. These screen lockers are developed by cyber criminals with the sole purpose to steal money and personal information from unsuspecting PC users.
"Complete a quick survey to continue" ransomware infections are commonly proliferated using Trojans and drive-by downloads. These infections were first discovered within file sharing and malicious websites. To protect your computer from these viruses, always use legitimate antivirus and antispyware programs with real time protection features. Furthermore, update your operating system and installed software to make your PC practically immune from ransomware viruses. If your computer is already locked with "Complete a quick survey to continue" ransomware, use the removal guide provided to eliminate this scam from your PC.
A deceptive messages displayed by "Complete a quick survey to continue" ransomware infections:
Please complete a quick survey to continue!
You'll have your download in no time! Just complete any survey below with your valid information and the download will unlock.
Thank you for participating in our short survey, and we promise to get you back to your work as quickly as possible. By completing the survey, you aid us in our work to design the perfect personal computer experience, as well as collect funding for our select charities. We truly cannot thank you enough. Once the survey is complete, you will be returned to your previous task and will be opted out of future surveys on similar topics. THANKS!
Please fill in a short survey in order to close this application. You will also be able to use your computer as before. Don't do this and you'll see what happens. Thank you for your understanding. Actually do the survey otherwise i will delete system 32. After you have completed it i assure you it will go away unless you open it again.
Complete a quick survey to continue virus removal:
Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer starting process press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Video showing how to start Windows 8 in "Safe Mode with Networking":
Log in to the account infected with Complete a quick survey to continue virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.
If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.
Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":
1. During your computer starting process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.
2. When Command Prompt Mode loads, enter the following line: cd restore and press ENTER.
3. Next, type this line: rstrui.exe and press ENTER.
4. In the opened window, click "Next".
5. Select one of the available restore points and click "Next" (this will restore your computer system to an earlier time and date, prior to the ransomware infiltrating your PC).
6. In the opened window, click "Yes".
7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remnants of the 'Complete a quick survey to continue' virus.
After completing these steps your computer should be clean. Reboot your computer in Normal Mode.
Other tools known to remove "Complete a quick survey to continue" virus: