White Screen After Login (Virus)
Written by Tomas Meskauskas
Damage level: Moderate
White Screen After Login (Virus) removal guide
White screen after login is caused by faulty ransomware infections, which are unable to connect to their command server, and thus unable to download their deceptive messages with graphical interface. This problem can occur with Windows XP, Windows Vista, Windows 7, and Windows 8 users. Note that the majority of ransomware viruses exploit the names of well-known authorities and organizations internationally. The fake messages are delivered by cyber criminals and state that computer users must pay fines using MoneyPak, Ukash or PaySafeCard for alleged law violations such as watching child pornography, using pirated music, or video files, etc. Computer users who fall for this trickery and pay the bogus fines will be sending their money to cyber criminals.
Computer users who observe a white screen with a mouse cursor immediately following login to their Windows account, are dealing with a ransomware virus. This differs to 'conventional' ransomware infections only in on respect: a deceptive message requesting payment of a fine to unlock the computer is not displayed. Note that there are several ransomware families targeting various countries. Some of the most widely distributed ransomware viruses exploit the names of the FBI, Department of Justice, and FBI Cybercrime Division. Users with systems infected with the faulty variants of these ransomware viruses, see a white screen after start-up. The white screen after login problem may also persist when trying to boot the operating system in Safe Mode. The White Screen Virus (white screen after login) issues are directly linked to ransomware viruses.
The white screen after login issue is directly linked to faulty ransomware viruses, which are unable to connect to their command servers. If you observe a blank white screen with only a mouse cursor immediately after you boot your operating system, you are dealing with a ransomware infection. The sources of these security infections are drive-by downloads, infected email messages, and malicious websites. The best way to protect your computer from these security threats is to use legitimate antivirus and anti-spyware programs. Also, keep your operating system and installed software up-to-date. If your computer is infected with a white screen virus (white screen after login issue), use the removal guide provided in order to fix this issue.
White screen after login virus removal:
Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer starting process press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Log in to the account infected with the White screen after login virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.
If you cannot start your computer in Safe Mode with networking, try performing a System Restore.
Video showing how to remove ransomware virus using "Safe Mode with Command Prompt" and "System Restore":
1. During your computer starting process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.
2. When Command Prompt Mode loads, enter the following line: cd restore and press ENTER.
3. Next, type this line: rstrui.exe and press ENTER.
4. In the opened window click "Next".
5. Select one of the available Restore Points and click "Next" (this will restore your computer system to an earlier time and date, prior to the ransomware infiltrating your PC).
6. In the opened window click "Yes".
7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remnants of White screen after login virus.
If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some variants of ransomware disable Safe Mode, making its removal complicated. For this step, you require access to another computer. After removing the White screen after login virus from your PC, restart your computer and scan it with legitimate anti-spyware software to remove any possible remnants of this security infection.
Other tools known to remove the White screen after login virus: