Written by Tomas Meskauskas on
SafeWeb virus removal instructions
What is SafeWeb?
The SafeWeb browser add-on claims to enhance users' Internet browsing experience by enabling comparison shopping and displaying special offers when users visit online shopping websites. While such functionality may seem legitimate, Internet users should be aware that the SafeWeb plugin is categorized as adware or a potentially unwanted application. The developers of this browser plugin use a deceptive software marketing method called 'bundling', thus, many computer users install this browser add-on inadvertently without their consent. After successful infiltration, SafeWeb generates intrusive banner, interstitial, full-screen, and text link ads.
Furthermore, this add-on tracks users' Internet browsing activity by recording web pages visited, activity on these pages, impressions, clicks, and search terms. This information can be personally identifiable, and therefore, the presence of the SafeWeb browser plugin on your system can lead to identity theft. While this browser extension is not technically a virus or malware, it can lead to malware infections and serious privacy issues and you are advised to eliminate SafeWeb from your browsers (Internet Explorer, Google Chrome, and Mozilla Firefox). At time of research, this potentially unwanted application was distributed using deceptive free software 'installers', which trick computer users into installing this adware on their Internet browsers.
The SafeWeb App plugin is similar to other adware, which infiltrates browsers through free software downloads. Examples include CostMin, Shopping Helper Smartbar, and Quiknowledge. These browser extensions install on browsers when downloading or installing free software. While they claim to enhance users' Internet browsing experience by adding various useful features, in fact, they add no real value. The main purpose of these browser plug-ins is to generate revenue from intrusive ads and user tracking. To avoid installation of such adware, be attentive when downloading and installing freeware. When downloading free software, inspect each step and decline installation of advertised browser extensions. When installing downloaded free programs, choose the 'Advanced' or 'Custom' installation options - this will reveal any intended installation of bundled adware. Computer users who observe ads generated by SafeWeb should use this removal guide to eliminate adware from their Internet browser/s.
Deceptive free software installer used to distribute SafeWeb App adware:
- What is SafeWeb?
- STEP 1. Uninstall SafeWeb application using Control Panel.
- STEP 2. Remove SafeWeb add-on from Internet Explorer.
- STEP 3. Remove SafeWeb plugin from Google Chrome.
- STEP 4. Remove SafeWeb extension from Mozilla Firefox.
- STEP 5. Remove SafeWeb extension from Safari.
SafeWeb virus removal:
Windows 7 users:
Click "Start" ("Windows Logo" at the bottom left corner of your desktop), choose "Control Panel". Locate "Programs" and click "Uninstall a program".
Windows XP users:
Click "Start", choose "Settings" and click "Control Panel". Locate and click "Add or Remove Programs".
Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose "Programs and Features".
Mac OSX users:
Click “Finder”, in the opened screen select “Applications”. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select “Empty Trash”.
In the uninstall programs window, look for "Download keeper", "ss Supporter", "SW.Booster", and "YoutubeAdblocker", select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted programs (which cause SafeWeb ads), scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove SafeWeb virus from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove SafeWeb App from Internet Explorer:
Click on the "gear" icon (at the top right corner of Internet Explorer) select "Manage Add-ons". Look for "Download keeper" and "YoutubeAdblocker", select these entries and click "Remove".
If you continue to have problems with removal of the safeweb virus, reset your Internet Explorer settings to default.
Windows XP users: Click "Start", click "Run", in the opened window type "inetcpl.cpl" In the opened window click the "Advanced" tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type "inetcpl.cpl" and click enter. In the opened window click the "Advanced" tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the "gear" icon. Select "Internet Options".
In the opened window, select the "Advanced" tab.
Click the "Reset" button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the "Reset" button.
Remove SafeWeb App from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome) select "Tools" and click on "Extensions". Locate: "Download keeper", "Keep Me", "ssafeweb", and "YoutubeAdblocker", select these entries and click the trash can icon.
If you continue to have problems with removal of the safeweb virus, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select "Tools". From the opened menu, select "Extensions". In the opened window, select "Settings" (at the left corner of the screen). Scroll down to the bottom of the screen. Click the "Show advanced settings…" link.
After scrolling to the bottom of the screen, click the "Reset browser settings" button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the "Reset" button.
If any of the extensions you are trying to remove are greyed-out and you cannot remove them ("This extension is managed and cannot be removed of disabled"), follow this removal guide - how to remove a managed Google Chrome extension?
Remove SafeWeb App from Mozilla Firefox:
Click on the Firefox menu (at the top right corner of the main window) select "Add-ons". Click on "Extensions", in the opened window remove "Download keeper", "ssafeweb", and "YoutubeAdblocker".
Computer users who have problems with safeweb virus removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click the "Open Help Menu" icon,
Select "Troubleshooting Information".
In the opened window, click the "Reset Firefox" button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the "Reset" button.
Remove safeweb virus from Safari:
Make sure your Safari browser is active, click Safari menu, and select “Preferences...”.
In the opened window click “Extensions”, locate any recently installed suspicious extension, select it and click “Uninstall”.
Make sure your Safari browser is active and click on “Safari” menu. From the drop down menu select “Clear History and Website Data...”
In the opened window select “all history” and click the “Clear History” button.
Safe Web App is an adware program that tracks user's Internet browsing and generates intrusive online advertisements. Most commonly adware or potentially unwanted applications infiltrate user's Internet browsers through free software downloads. Internet users should know that nowadays most of free software download websites are using download clients to manage their freeware download process, unfortunately some of the mentioned download clients don't properly disclose the fact that advertised browser plugins or toolbars will be installed together with the free program that users have decided to download.
Download clients and installers that are used to distribute adware commonly hide the “decline” button that can be used to opt-out of installing the advertised potentially unwanted applications. Some of the malicious free software download websites doesn't allow to download the chosen freeware if users decide to decline the installation of promoted software. Notice that the safest source for downloading free software is it's developers website. Screenshot of the free software download clients that are used in adware distribution:
To avoid installation of adware be very attentive when downloading and installing free software. If your download is managed by a download client be sure to decline installation of promoted browser plug-ins and toolbars:
When installing the already downloaded free program choose “custom” or “advanced” installation options – this step will reveal all of the potentially unwanted applications that are being installed together with your chosen free program:
If you are experiencing problems while trying to remove safe web app from your computer, please ask for assistance in our malware removal forum.
If you have additional information on safe web app or it's removal please share your knowledge in the comments section below.