How To Fix Netflix Error Code NW-2-5
Netflix is one of the biggest internet entrainment services in the world that allows users to watch movies, tv series, documentaries and feature films anywhere and anytime. It started as a DVD service that mailed DVD to your home, and now it offers more that you could possibly watch. With Netflix you can get tons of movies, cartoons or shows directly to all of your devices, what you need is internet and a device to play it. You can watch Netflix through Xbox, PS, Smart TV and similar devices, and you can try it for free and then use it for a small monthly fee.
If you are reading this article, then we guess it is most probably because you have got the error code "NW-2-5". It is hard to tell the particular reason why is this error occurring, and usually it looks like a random error. However, this error is usually related to connectivity issues. It could be caused by slow internet speed, poor connection, problems with the router etc. It usually points to a network connectivity issue that is preventing your device from reaching the Netflix service.
In this guide we are going to provide solutions for Netflix users who are using their service through Blu-ray player, PlayStation 3 & 4, Roku, Streaming Media Player, Smart TV, Wii U, Xbox One and Xbox 360. Read the guide below and find out how to fix this Netflix error, code "NW-2-5". Try out our provided solutions and see if any of them helps.
Table of Contents:
PlayStation 3 & 4
Make sure that your network supports streaming. If you you are at school, hospital, hotel and you are using a public Wi-Fi, then we recommend you to make sure that Netflix streaming service is supported and not blocked intentionally. It is possible that a particular public network has a limited bandwidth and that could be the reason why you are getting the "NW-2-5" error. In order to find that out, we recommend you to reach out the network administrator. If you are using a cellular data network (or satellite Internet), then we recommend you to try to connect to a different network.
Make sure that your device is connected to the Internet, try to use another (different) app that uses Internet connection and see if it works.
Try to restart your PlayStation 3 by unplugging it from power and leave it at it for a couple of minutes. We recommend you to discharge it, you can do this by pressing the power button while it is unplugged. Now plug your PlayStation 3 back in and turn it on. Try to connect to Netflix again and see if you are still getting the error.
If that does not work, then you might need to verify your DNS settings. Go to PlayStation 3 main menu and select "Settings", then go to "Network Settings" and select "Internet Connection Settings". Press "OK" and select "Custom". Choose your connection method, either it is a wired or wireless connection. If you are using wireless connection method, then find "Enter Manually" under "WLAN". Press the "right" button three times to get to "IP address Setting". Your previously entered and saved security setting, password and SSID will be filled in automatically.
If you are using a wired connection, then select "Auto-Detect" for "Operation ode". Then select the IP Address setting as "Automatic". Set DHCP host name as "Do not set" and set DNS Setting to "Automatic". Set MTU as "Automatic" as well and Proxy Server as "Do not use". Enable the UPnP and press the "X" button to save the changes made, select "Test Connection" and see if Netflix is working now.
If that does not help, then try to restart your home network (if you are using one). Unplug your PlayStation 3 game console and all of the home network devices, like modem. Unplug your console and then unplug your modem or wireless router and leave them unplugged for a couple of minutes. Plug your modem or/and router back in and wait for it to be turned on completely. Now plug your game console back in again and see if this helped to solve the problem.
Another thing you might want to try out is to connect your game console directly to your modem and bypass the router. If you are using a wireless router that is connected to your modem, then try bypassing it. This could help you to identify the cause of the problem. First, turn off your PlayStation 3 game console and plug it directly into your modem using an Ethernet cable. Then, unplug your modem for a couple of minutes and plug it back in. Wait for it to turn on completely. Now, turn your PlayStation 3 on and see if Netflix is working properly now.
The last thing we would like you to recommend is to try to move your Wi-Fi router closer in order to improve the strength of the signal (if you are connecting over Wi-Fi). Make sure that there are is microwave near your router, it could interfere with your device. Try to keep your router somewhere higher, like a bookshelf or a desk.
Xbox 360 & Xbox One
All the methods we described above applies to Xbox 360 and Xbox One as well, except the DNS settings part. If you are using Xbox 360 or Xbox One, then try out our earlier described methods. To confirm your Xbox 360 DNS settings you need to press the "Guide" button on your controller and then go to Settings and select "System Settings". Now select "Network Settings", choose your network and select "Configure Network". Select "DNS Settings" and set it to "Automatic". Restart your Xbox 360 by turning it off and back on. Try to launch Netflix and see if this solves the problem. If you need more information about adjusting DNS settings, visit Xbox 360 support site.
To confirm Xbox One DNS settings press the Menu button on your Xbox One console and select Settings (or select settings from the Home screen). Now go to "All settings" and then select "Network". In Network choose the "Network settings", then "Advanced settings". Now select "DNS settings" and set it to "Automatic". Press the B button on your controller to save the changes and see if this solves the problem.
All Of The Others
If you are using Blu-ray player, Smart TV, Wii U, Roku or Streaming Media Player, then you can try to apply all of our provided methods that we described on PlayStation and Xbox (except the DNS settings part) and see if this solves the problem and fixes the "NW-2-5" error.
Disable BT Parental Controls
If you are using BT as your ISP (Internet Service Provider), then in order to fix the problem you might need to disable its parental controls. It controls the content that users get to see. Usually, it is designed to prevent children from seeing particular content. However, sometimes it can cause problems not only for children. So, to disable parental control, log in to your BT with the credentials you have got from your ISP and find the "Your Package" option. Then click "Manage your extras" and find and click "Manage BT parental controls". Move the slider to "OFF" position to disable it. Now try to launch Netflix again and see if this fixed the problem.
That's it. We hope that our described solutions were helpful and you are now able to watch Netflix without any problems. If there is another method that solved this problem for you, and it is not mentioned in our article - do not hesitate to share it with us and with the others by leaving a comment in our comment section below.