How To Fix Microsoft Photos?

How To Easily Fix The Microsoft Photos App In Windows 10

Microsoft Photos (formerly known as Windows Photo Viewer) is an Windows built-in app that can be used as an image viewer, image organiser, video clip editor, raster graphics editor and photo sharing application that is available on Windows 7 & 10. This is the new app version (and you can't download the older one) that is included in Windows 10. However, if it is not there, you can always get it for free in Microsoft Store by searching for "Microsoft Photos".

Using the Microsoft Photos app you can draw on your photos and videos, you can browse through your photo gallery by date, folder or album. If you are using OneDrive, then you can bring all your photos together from all your devices in one place. You can create your own ablums, share them and view them from OneDrive. Albums are created automatically, but you can always edit them if needed. In addition to that, you can enhance your photos by improving the lightning, contrast, colour, remove red-eye, straighten your photos and more. There is a comparison feature that lets you to see the enhanced and the original images and choose which one you like better. There is a range of editing tools that lets you do basic fixes and more, like adding filters and other effects.

However, Windows 10 is not a perfect operating system and there might be various crashes happening from time to time. One of them is the Microsoft Photos crash. Some users reported that Microsoft Photos app is not working properly or not working at all. The app is crashing once the image is opened or the image can't be opened at all, or the Microsoft Photos app is working way to slow and that is causing Windows users problems. If you are experiencing one of the symptoms, you are at the right place. In this guide we are going to show you how to fix Microsoft Photos app if it is crashing, not working, working slow or not working at all. Read the guide below and follow our provided methods step by step, try them out and you should be able to fix this problem quite easily.

microsoft photos app not working

Table of Contents:

Reset Microsoft Photos App

The first thing we would recommend you to try is to simply reset the app. To do so go to Settings and select "Apps".

reset microsoft photos app step 1

Find "Photos" in the Apps & features list and select it, "Advanced options" button should show up, click it.

reset microsoft photos app step 2

You will see the "Reset" button. If the app is not working or not working right - reset it. However, the app's data will be deleted and the app may be unusable for a while.

reset microsoft photos app step 3

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Update Windows

This problem with Microsoft Photos app can also be "system-related" and you may need to fix the whole system in order to fix this smaller problem. By saying fix the system we mean update it. Usually Windows updates are installed automatically, but you can check for it manually as well. Checking for updates for the entire Windows operating system is usually a good idea and might help to solve this problem. To check for Windows Updates, type "check for updates" in Search and click the "Check for updates" result.

update windows step 1

You should be automatically directed to the Windows Update section. Click "Check for updates". Windows will start checking for updates. If there are updates available, install them and try checking for updates once more (just to ensure that you have the latest updates on your operating system). After the updates are installed (if there were any to install), see if this fixed the Microsoft Photos app.

update windows step 2

You can try to update the app itself as well, to do so go to Microsoft Store app and click the three dots in the top-right corner, select "Downloads and updates".

update windows step 3

Now click the "Get updates" and see if there are any updates available related to Microsoft Photos app.

update photos app

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Run Windows Troubleshooter

Another thing that could possibly help is to run the built-in Windows troubleshooter. Windows includes a number of troubleshooters designed to quickly diagnose and automatically resolve various computer problems. Troubleshooters cannot fix all problems, but they are a good place to start if you encounter a problem with your computer, operating system or connected devices. To start troubleshooting, go to Settings and type "troubleshoot", select "Troubleshoot" from the list.

run windows troubleshooter step 1

Now scroll down to find "Windows Store Apps" under "Find and fix other problems", select it and click "Run the troubleshooter". It will start troubleshooting problems that may prevent Windows Store Apps from working properly.

run windows troubleshooter step 2

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Reinstall Microsoft Photos App

To reinstall Microsoft Photos you will need to use PowerShell and it's command, because you can't uninstall Microsoft Photos like any other third-party application or program. PowerShell is a task automation and configuration management framework from Microsoft, consisting of a command-line shell and associated scripting language. In PowerShell, administrative tasks are generally performed by "cmdlets", which are specialized .NET classes implementing a particular operation. To open PowerShell on your Windows 10 type "powershell" in Search and right-click on the "Windows PowerShell" result, select "Run as administrator" from the contextual menu. Or you can access PowerShell by right-clicking on the Start icon on your Windows and selecting "Windows PowerShell (Admin)" result.

reinstall microsoft photos app step 1

Now type this command and press Enter to execute it: "get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage". You can copy this command from our article and paste it into PowerShell window by right-clicking it's background.

reinstall microsoft photos app step 2

Now go to Microsoft Store app, you should be able to find it's icon on your taskbar and search for "Microsoft Photos", then install the app and see if reinstalling it fixed the problem.

Another way to uninstall Microsoft Photos app is to use a third-party tool like CCleaner. CCleaner is a small, effective utility for computers running Microsoft Windows that cleans 'junk' and issues that accumulate over time: temporary files, broken shortcuts, and other problems. It protects privacy, cleans browsing history and temporary Internet files, allowing you to be a more confident Internet user and less susceptible to identity theft. CCleaner can clean redundant files from various programs, thus saving hard disk space, remove unneeded entries in Windows Registry, help uninstall software, and select which programs start with Windows. You can download CCleaner from here. 

When downloaded, install CCleaner and open it. Find "Tools" on the left pane and click it. Now find and select "Photos" from the list and click "Uninstall" on the right pane.

reinstall microsoft photos app step 3

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Re-register Microsoft Store Apps

If re-installing the app could not fix the problem, then maybe re-registering Microsoft Store apps will. Open PowerShell as administrator again, copy and paste this command (or type it manually) into PowerShell window: "Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}". Press Enter to execute it and restart your computer, see if this fixes the problem.

re-register microsoft store apps step 1

Or you can do this by pressing Win (Windows key) + R, the Run dialog box will be opened and you will need to type "WSReset.exe" and press Enter on your keyboard or to click "OK". This will reset the Microsoft Store Apps for you.

re-register microsoft store apps step 2

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Restore Your System Using Restore Points

The last thing we would recommend you to try out is to to run System Restore using its restore points. A restore point is a collection of important system files stored by System Restore on a given date and time. System Restore reverts everything to a saved restore point, but first, you must have one recorded. If a restore point does not exist on your computer, System Restore has nothing to revert to. To use this tool, you must have created restore points. With a created restore point, this feature will bring your system back to the previous working state, without affecting your files and data. If you have any system restore points that were created before you started experiencing issues with the Microsoft Photos app - you might be able to fix the problem by performing a System Restore. To restore your system, launch Run. To start it, press the Windows Key + R and type "rstrui.exe". In the Run dialog box, press Enter or click "OK".

restore your system using restore points step 1

In the System Restore window, click "Next".

restore your system using restore points step 2

If there are restore points created, you will see a list of them. Mark the "Show more restore points" checkbox and it should display more restore points. Select the restore point that suits you best (depending on the time created etc.) and click "Next". Do not select a Restore Point at a time when the problems with the Microsoft Photos were already present - you certainly do not want to revert to that state.

restore your system using restore points step 3

Confirm your restore point. Your computer will be restored to the state prior to the event detailed in the "Description" field. If you are happy with your choice, click "Finish" and the system restore process will begin.

restore your system using restore points step 4

That's it, we hope that this guide was helpful and you were able to solve the problem with the Microsoft Photos app, and hopefully you did not have to go through all the methods without any luck. If there is another method that solved the problem for you and it is not mentioned in our guide - do not hesitate to share it with us and with the others by leaving a comment in our comment section below.

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Video Showing How To Fix Microsoft Photos:

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