How To Fix "There was a problem resetting your PC" Error?

How To Fix "There was a problem resetting your PC" On Windows 10

Reset this PC is an option in Windows 10 which is available in Advanced Startup Options in Settings (or in Recovery section in Windows 10 Settings) that can be used as a tool to fix various serious Windows operating system problems. Reset this PC is an option that restores Windows to its default state and it is a faster way to reinstall your Windows operating system. Resetting your PC allows to keep your personal files but to remove apps and settings, or to remove everything - all your personal files, apps and settings.

Reset this PC is a handy tool when you want to solve and fix bigger operating system problems, but it is recommended to use it only when nothing else works. It can make all the problems related to third-party software, malware or viruses, or system file corruption that led to some serious damage to your system to go away. Using this tool you can make your system fresh as it once was. In a perfect world it would work perfectly, however, trying to get rid of some problems in your operating system could lead to other problems. If you are reading this, then most probably you got the "There was a problem resetting your PC" error message when tried to reset your PC. The biggest problem is that after getting this message you are unable to start your Windows at all. This error usually occurs when your system was not upgraded to Windows 10, but the operating system came pre-installed. This error could also occur if you used "Create a recovery drive" feature, or selected the "Remove everything" option. Good news is that there is something you can do about this, read the guide below and follow our described steps and see if any of the methods solves the problem for you.

There was a problem resetting your PC

Table of Contents:

Run Startup Repair

The first thing we recommend you to try out is to run the Windows 10 Startup Repair tool. If you have a DVD or USB that contains your Windows 10 installation media, then insert it and restart your computer. You should get an on-screen message saying that you need to press any key to boot from CD or DVD. Simply press any key on your keyboard and follow the instructions. Select the installation language and click "Next", you should see "Repair your computer" option in the next step, find it and click it. This will lead you to the Automatic Repair screen. Once you are on it, click "Troubleshoot".

run startup repair step 1

In Troubleshoot menu select "Advanced options".

run startup repair step 2

In Advanced options menu select the "Startup Repair" option, that will fix the problems that keep Windows from loading. Windows should start scanning your system for errors and if it will be able to find and fix any, then it should fix the "There was a problem resetting your PC" error as well. When the repairing process is finished, take out/remove your Windows 10 installation media and start your Windows normally. Try to reset your PC again and see if this helped to solve the problem.

run startup repair step 3

[Back to Table of Contents]

Run Bootrec Commands In Command Prompt

If Startup Repair could not fix "There was a problem resetting your PC" error, then we recommend you to run the "bootrec" commands using Command Prompt. Running these commands allows users to repair corrupted or damaged Master Boot Record (MBR). Master Boot Record's purpose is to tell BIOS where to look for the operating system so your computer could start it. You will need to execute three commands in total that will repair corrupted or damaged MBR, write a new boot sector to the system partition and to rebuild boot configuration data. In order to execute these commands follow the same previously mentioned steps in order to launch Automatic repair screen. Once you are on it, go to Troubleshooting, then Advanced options again. In Advanced options window select "Command Prompt".

run bootrec commands in command prompt step 1

In open Command Prompt window type these three commands (do not forget to press Enter after each command):

bootrec /fixMBR

bootrec /fixBoot

bootrec /rebuildBCD

run bootrec commands in command prompt step 2

Once the process is finished, take out the Windows 10 installation DVD or USB and restart your computer. See if this solved the problem and fixed "There was a problem resetting your PC" error.

[Back to Table of Contents]

Run System File Checker

System File Checker (SFC) is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This guide describes how to run the System File Checker tool (SFC.exe) to scan your system files and to repair missing or corrupted system files (including .DLL files). If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected. For example, some Windows functions may not work, or Windows may crash. The sfc scannow option is one of the several specific switches available in the sfc command, the Command Prompt command used to run System File Checker. To run it you need to open Command Propmt again, follow the previously mentioned steps and open it. Once you are in Command Prompt, type "sfc /scannow /offbootdir=c:\ /offwindir=c:\windows" and press Enter on your keyboard to execute this command. Replace the "c" letter with the Windows drive letter (drive where your Windows operating system is installed). System File Checker will start and it should take some time to complete the scan. It should take about 15 minutes. Wait for the scanning process to complete and restart your computer. See if this fixed "There was a problem resetting your PC" error.

run system file checker

[Back to Table of Contents]

Run CHKDSK

There is a built-in tool in Windows tool to check the integrity of disks. It examines disks and corrects many types of common errors. You can run this tool from the command line or through a graphical interface, in your case you will need to run it through Command Prompt. To run it from the command line, open Command Prompt again and type "chkdsk C: /f /r /x" command, press Enter to execute it. Replace the "c" letter with the Windows drive letter (drive where your Windows operating system is installed). If you get asked if you want to schedule the scan to be checked the next time the system restarts, type "Y" and press Enter. Restart your computer and the CHKDSK utility should start checking your system for errors.

run chkdsk

[Back to Table of Contents]

Perform System Restore

System Restore tool will remove all your recently installed apps, software, drivers, updates etc. In other words, System Restore simply restores your system in to a previous state, using its restore points. A restore point is a collection of important system files stored by System Restore on a given date and time. System Restore reverts everything to a saved restore point, but first, you must have one recorded. If a restore point does not exist on your computer, System Restore has nothing to revert to. To use this tool, you must have created restore points. With a created restore point, this feature will bring your system back to the previous working state, without affecting your files and data. If you have any system restore points that were created before you started experiencing issues with the "There was a problem resetting your PC" error - you might be able to fix the problem by performing a System Restore. To perform System Restore repeat the steps mentioned above until you reach the point where you have to select "Advanced options". In Advanced options window select "System Restore".

perform system restore step 1

In the System Restore window, click "Next".

perform system restore step 2

If there are restore points created, you will see a list of them. Mark the "Show more restore points" checkbox and it should display more restore points. Select the restore point that suits you best (depending on the time created etc.) and click "Next".

perform system restore step 3

Confirm your restore point. Your computer will be restored to the state prior to the event detailed in the "Description" field. If you are happy with your choice, click "Finish" and the system restore process will begin.

perform system restore step 4

[Back to Table of Contents]

Rename System And Software Registry

In order to rename System and Software registry you will need to use Command Prompt once again. Follow the previously mentioned steps and open Command Prompt. Now you need to type these three commands and press Enter after each one:

cd %windir%\system32\config

ren system system.001

ren software software.001

rename system and software registry step 1

Close Command Prompt and click "Continue" to exit Automatic Repair screen and continue to your Windows 10 operating system. See if this fixed "There was a problem resetting your PC" error.

rename system and software registry step 2

If none of these methods solved the problem for you, then we recommend you to simply reinstall your Windows 10 operating system. To do so, use your installation DVD (or USB). Insert it and start your computer, press any key to boot from your installation media, format the drive and reinstall Windows.

That's it, we hope that our provided solutions were helpful and you were able to fix "There was a problem resetting your PC" error. If there is another method that solved the problem for you - do not hesitate to share it with us and with the others by leaving a comment in our comment section below.

[Back to Table of Contents]

Video Showing How To Fix "There was a problem resetting your PC" Error:

[Back to Top]