How To Fix "Failed to get player information from the server" Error

How To Easily Fix "Failed to get player information from the server" Pokémon GO Error

Pokémon GO is a location-based mobile reality game that was released in 2016 (and has been downloaded more than 500 million times by the end of the year) and you can play Pokémon GO on iOS and Android devices. Pokémon GO was developed by Niantic company (an American software development company). In order to play this game you need a mobile phone (or a tablet), a GPS on it and an Internet connection. The Pokémon GO game uses mobile device's GPS to locate, battle, capture and train Pokémons which appear on your device's screen at the same place where you are in real world.

When the game was launched, there were lots of technical issues related to game servers, and it is quite understandable since the game was so popular and extremely used. Actually, there are many people who are playing the Pokémon GO game and still having some issues. If you are reading this, then most probably you encountered an error stating that the game "Failed to get player information from the server" and the Pokémon GO game is unable to sync your Pokémon GO account with the Pokémon GO game servers. It means that the game fails to get the game data from the servers and cannot connect to them as well. This is quite a common problem and there are lots of people who are facing it. It can be very frustrating, epescially if you cannot play the game and everyone else around can. However, there are some methods that could possibly solve this problem and fix the "Failed to get player information from the server" error. In this guide we are going to describe those methods step by step and hopefully they will be helpful, and you will be able to catch some Pokémons again! Read the guide below and find out how.

failed to get player information from the server error

Table of Contents:

Enable Airplane Mode

Airplane mode (also known as flight mode) is mode that is available on most smartphones, tablets, laptops and other devices. When you activate/enable the Airplane mode, the radio-frequency signal transmission gets suspended and telephony, Bluetooth, Wi-Fi and other signals-transmitting technologies gets disabled. In most cases the GPS may not be disabled because it does not transmit radio waves.

In order to fix the "Failed to get player information from the server" Pokémon GO error you need to completely close Pokémon GO app if it is open first and then turn on the Airplane (flight) mode. Now open the Pokémon GO game app again and wait until you get notification saying that there is no Internet connection on your device. Turn off the Airplane mode and enable the Wi-Fi or mobile data connection on your device and see if you are still getting the "Failed to get player information from the server" error.

enable airplane mode

If you are using iOS, then repeat the same steps. You can enable and disable Airplane (flight) mode by swiping your screen from the bottom to the top. You fill see a plane icon, use it to turn off and turn on the Airplane mode. 

airplane mode iOS

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Clear Game Cache

If the Airplane method haven't fixed the "Failed to get player information from the server" Pokémon GO error, then you might want to try to clear Pokémon GO game app cache. Go to Settings and find Pokémon GO app in Application Manager, find the "Force stop" button and press it. Now go to "Storage" and find Pokémon GO app, press the "CLEAR CACHE" button. Try to open Pokémon GO game app again and see if you are still getting the "Failed to get player information from the server" error message. If that does not help, then try to clear Pokémon GO data as well by pressing the "CLEAR DATA" button.

clear game cache android

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Reinstall Pokémon GO

Another easy way to possibly fix the "Failed to get player information from the server" error is to simply reinstall the Pokémon GO app. Go to Application Manager in Settings again and find the Pokémon GO app. Press "Uninstall" and wait until your device finishes uninstalling the game. Now go to Pokémon GO website and download the game. Install it and try to launch it again, see if this solved the problem and fixed the "Failed to get player information from the server" error. If you cannot find the game in your device and you are unable to uninstall it this way, then simply visit the Google Play Store and find the game there, then press the "Uninstall" button.

reinstall pokemon go android

If you are using iOS, then you can uninstall the Pokémon GO app by pressing and holding it, wait a couple a seconds while holding it pressed and you will see an "X" mark on the app. Tap it and the game will be uninstalled. Visit Apple Store and download the game again. 

uninstall pokemon go ios

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Check Your Connection To Pokémon GO Server

You may get the "Failed to get player information from the server" error because the server cannot be reached due to Internet connection or Pokémon GO server problems. It is also possible that your account is banned by the game or your country is not included in the server list where the Pokémon GO is available. To check if the server status and your connection is good, go to this website.

check your connection to Pokemon go server

That's it, we hope this guide was helpful and you were able to fix the "Failed to get player information from the server" Pokémon GO error. If there is another method that solved the problem for you and it is not mentioned in our guide - do not hesitate to share it with us and with the others by leaving a comment in our comment section below.

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