How to remove a Google Chrome extension "Installed by enterprise policy"?

User Rating: / 49

Google Chrome extension "Installed by enterprise policy" - how to remove?

This removal guide shows how to remove a Google Chrome extension that was "Installed by enterprise policy". Note that recently, there is a rise in adware infections, and in many cases, these potentially unwanted programs (PUPs) install on users' Internet browsers disguised as legitimate extensions. Commonly, potentially unwanted applications are bundled with free software downloaded from the Internet, the installation of which, is often a consequence of not paying close attention to the installation steps.

To avoid inadvertent adware or PUP installation, Internet users should always install freeware choosing the 'Custom Installation' option rather than 'Typical Installation' - and be sure to opt-out of any changes to your Internet browser settings. Also, disallow installation of any additional software. In this removal guide I will demonstrate how to remove the "Coupon Server" Google Chrome extension that is marked as "Installed by enterprise policy". I chose this extension simply as an example, however, this removal guide is generic and will help you to remove any Chrome extension that is marked as installed by enterprise policy.

To check the Google Chrome extensions: Click on the bars icon (top right corner of Google Chrome), select 'Tools' and click 'Extensions'.

Checking Google Chrome extensions list

Here is an example of a Chrome extension that is marked as "Installed by enterprise policy" (it is greyed-out, and therefore, users are unable to disable or remove it):

Google Chrome extension "Installed by enterprise policy" example

When dealing with "Installed by enterprise policy" Google Chrome extensions, first check for any recently-installed software within your operating system's 'Add/remove programs'. In some cases, uninstalling this software will also eliminate the associated Internet browser extension.

Windows 8 users:

Right-click in the lower left corner of the screen, in the Quick Access Menu select "Control Panel". In the opened window choose "Uninstall a Program." Look for recently added software, select the entry and click Uninstall.

Windows 7 users:

Click "Start" ("Windows Logo" in the bottom left corner of your desktop), choose "Control Panel". Locate "Programs and Features". Look for recently added software, select the entry and click Uninstall.

Windows XP users:

Click "Start", choose "Settings" and click "Control Panel". Locate and click "Add or Remove Programs". Locate "Programs and Features". Look for "recently added software, select this entry, and click Remove.

Uninstalling potentially unwanted applications via Control Panel

After uninstalling the unwanted software, check your Internet browser extensions. If you continue to observe unwanted entries in your Google Chrome extensions list, continue with the removal instructions.

Firstly, you need to make a note of the ID of the unwanted "Installed by enterprise policy" extension. You will need this in later removal steps to verify the ID of an extension. Click on the bars icon (top right of the Google Chrome), select "Tools" and click on "Extensions", select "Developer Mode". 

Checking the id number of the Google Chrome extension

To remove the "Installed by enterprise policy" Chrome extension, you firstly need to close Google Chrome:

Close Google Chrome

Close any runing Google Chrome browsers

After closing Google Chrome, remove the registry entries of the "Installed by enterprise policy" extension:

In Windows XP - Click Start, Run. In the opened window type "regedit".

Start, run in Windows XP

regedit Windows XP

In Windows 7 - Click Windows Logo (Start), in the "Search Programs and Files" field, type "regedit" and press Enter.

Windows 7 regedit

In the opened Registry Editor click "Edit" and select "Find...".

Finding the registry entries of the "Installed by enterprise policy" extension

In the opened window paste the ID of the "Installed by enterprise policy" Chrome extension which you are trying to remove and click "Find next" button.

Finding the registry entries of the "Installed by enterprise policy" Google Chrome extension step 2

Remove the registry key matching the Data value of the "Installed by enterprise policy" extension's ID (right click on the registry key and select "Delete"):

Deleting the registry entry of an "Installed by enterprise policy" extension

Confirm that you want to remove the registry entry by clicking "Yes" button.

Confirm value delete

After removing the registry entry of the "Installed by enterprise policy" Chrome extension, remove the associated files. To do this, Open "My Computer" and navigate to "C:\Users\YOUR USER NAME\AppData\Local\Google\Chrome\User Data\Default\Extensions". Remove the directory matching the ID of the "Installed by enterprise policy" Chrome Extension.

You can access your AppData directory by typing %USERPROFILE% (Windows XP) or %localappdata% (Windows 7 and Windows 8),  in the Run dialog box.

"Installed by enterprise policy" Google Chrome extension files removal

Navigate to C:\Windows\System32\GroupPolicy\Machine (or C:\Windows\System32\GroupPolicy\User) folder and remove the file named Registry.pol

Removing registry.pol file

Finally open Google Chrome and check the extensions list. The "Installed by enterprise policy" extension should now be removed.

"Installed by enterprise policy" Chrome extension removed

Mayank Bhatt

how to remove a google chrome extension msoft update.. Please help


Same problem

Dytlief Moller

it does work, I had same issue "Enterprise policy...."

Dytlief Moller

I found the folder name by going to the extension in chrome like this tutorial but then go a step further by clicking the details link on the extension. Then click on "View in store" on the dialog that opens. This will give you an idea of who the developer is and possibly the name they are installing the extension/adware under. Play around and try searching your hard drive and registry for variations of the developer name. You might just find clues as to what to look for.

Dytlief Moller

Delete the "folder" where the specific registry key lies in.Not just the key inside the folder

Dytlief Moller

Make sure you are not ticking the "Match whole string only" tickbox when searching in registry. My extension code was part of a longer string in the registry. Could only find it when searching without ticking that box.

Dytlief Moller

Thank you Tomas Meskauskas, this worked perfectly. I had an unsuccessful uninstall of ActivTrak due to power failure, and the extension was not removed. With your guide I did not need to reinstall to uninstall =)

...or like some replies below of doing a system restore to remove a Chrome extension, LOL. That's like repainting your car because the windscreen is dirty! Total overkill =)


It says that Default is not accessible

Ervand Poghosyan

What if I cant Uninstall that program, it requires password (


This is same happening to me, this extension ( MSoft Update : akhdblbjebmbllhinponghfmaekhlhob ) Comes back again and again in
C:\Users\%USER%\AppData\Local\Google\Chrome\User Data\Default\Extensions


Yessssss!!!!! It worked for me!! Thanks!!

Adam Johnson

I dont have a default folder under user data

James Cornelius

what about chromebooks?

Ahmad Faizal

my problem solved... thank you :)

Langston Hughes

When I copy and paste the extension's ID into the registry editor, it doesn't show up. What should I do and please help soon. Thanks

Terressa Cornell

I hope you realize you are a goddess.


Te amo!!! Sos lo mas genio del mundo! No estaba en el registro mi problema pero me ayudó a limpiarlo minoimium price o algo así se llamaba

Mahee Khan

damn! my extension "furniture guru" says installed by enterprise policy.. its not uninstalling :/


thank you. I was struggling to remove saverextension and another adware which had made browsing in chrome almost impossible. While IE was saved by reseting it, saving chrome became impossible..I .Followed your suggestions, though there was no registry entry with the ID given in developer mode, I could trace the folder from the path given in the developer mode of extension in chrome and delete the folder from the program data...and chrome was saved. Thanks for the gave the lead.

Gloria Phillips

I tried everything. Do a system restore. It took it away.

Tomas Meskauskas

Hi i design bhuj, there must be some adware installed on your system that keeps reinstalling the unwanted Chrome extensions when you remove them - you should scan your computer with Malwarebytes Antimalware and AdwCleaner - bhuj

I've tried every step you mentioned above. It removes and comes back again and again and again...
Please help me out of these ******* Extensions... Please...


After deleting "Savings Hen" from the registry it states that "the system cannot remove all specified files" and the name, type and data turns into "Default REG_SZ (value not set)" WHAT SHOULD I DO?

Agnieszka ;)

I have a chromebook and deleted the app, but the extension is still there. How do I remove it?