Two-Finger Scroll Not Working

Two-Finger Scroll Not Working. How To Easily Fix It?

A touchpad (also known as trackpad) is a useful pointing device found on most laptops and used to control input positioning on a computer display screen. A laptop touchpad can be used in place of an external mouse and often has the same two buttons below the touch surface or at the bottom of it. The second type of touchpad, which is known as a buttonless touchpad (or a clickpad), is becoming increasingly popular and does not have the traditional two buttons - the entire surface of the touchpad is one large button.

Scrolling with one or two fingers is a useful touchpad feature. The two-finger scroll is a standard feature on Mac computers, however, you can also set it on laptops (even if it is not a Mac). For example, if you are using a Synaptics touchpad, you will find that the two-finger scroll feature is supported on this manufacturer's touchpad. The feature is usually disabled by default, so you need to enable it manually. If two-finger scroll is enabled but does not work, there might be problems with touchpad drivers. Drivers can become corrupted or faulty, and the device cannot function properly.

In this guide, we outline problems with the two-finger scroll feature and look at possible solutions.

two finger-scroll not working

Table of Contents:

Reinstall Touchpad Drivers

A device driver is software that informs the operating system and other software how to interact with particular hardware. It is rather like a translator between software and hardware, since they often are created by different manufacturers, companies, or people. The driver facilitates smooth communication between hardware and software. In most cases, computers are unable to send and receive data correctly without drivers. If the appropriate driver is not installed, the device might not function properly. To reinstall touchpad drivers, use Device Manager. To open Device Manager, right-click the Start button and select the "Device Manager" result from the contextual menu or type "device manager" in Search and click the "Device Manager" result.

reinstall touchpad drivers step 1

In Device Manager, you will see a list of devices connected to your computer. Find the "Mice and other pointing devices" category and expand it, right-click touchpad and select "Uninstall device".

reinstall touchpad drivers step 2

In the popped-up window, click "Uninstall". Ensure that you check the "Delete the driver software for this device" checkbox. Restart your computer. Windows will automatically install the missing drivers the next time you start Windows.

reinstall touchpad drivers step 3

If for some reason Windows does not install the missing (uninstalled) drivers, go to Device Manager and right-click your computer name, and then select "Scan for hardware changes". This should detect missing drivers and install them.

reinstall touchpad drivers step 4

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Roll Back Touchpad Drivers

Roll Back Driver is a Windows Device Manager feature that is available in all versions of Windows. This feature enables you to uninstall the currently-installed driver of a hardware device and then install the previously-installed driver. This feature is typically used when the latest or newer drivers are not working properly. The latest, updated drivers are often better than previous versions and include certain improvements, but sometimes they can actually cause problems rather than fix them. The Roll Back Driver feature enables you to simply uninstall the current driver and replace it with the previous version within a few mouse clicks. To roll back touchpad drivers, go to Device Manager, find the "Mice and other pointing devices" category and expand it, right-click touchpad and select "Properties".

reinstall touchpad drivers step 1

Now, select the "Driver" tab, click the "Roll Back Driver" button, and follow the instructions. If the button is greyed-out and you unable to click it, a previous driver version has not been installed for this device. Restart the computer and see if the two-finger scrolling feature is now working.

reinstall touchpad drivers step 2

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Update Touchpad Drivers

If rolling back the touchpad driver does not solve the problem, you might want to update it. To update the touchpad driver, go to Device Manager, expand the "Mice and other painting devices" and right-click touchpad. Select "Update driver" from the contextual menu.

update touchpad drivers step 1

You will be asked if you want to search for updated driver software automatically or to browse your computer for driver software. If you select the first option, Windows will search your computer and the Internet for the latest driver software for your device. If you select the second option, you must locate and install the drivers manually. Using this option requires having previously downloaded the driver on your computer or USB flash drive. We recommend that you select the first option and follow the instructions.

update touchpad drivers step 2

Another way to update or install new drivers for devices is to use third-party software such as Snappy Driver Installer. Snappy Driver Installer (SDI) is a powerful free driver updater tool for Windows that can store its entire collection of drivers offline. Having offline drivers gives Snappy Driver Installer the ability to have access to fast driver updates, even if there is no active Internet connection on your computer. Snappy Driver works with both 32-bit and 64-bit versions of Windows 10, Windows 8, Windows 7, Windows Vista, and also works with Windows XP. Drivers are downloaded through Snappy Driver Installer in 'driverpacks', which are simply collections (packs) of drivers for various hardware such as sound devices, video cards, network adapters, etc. It can also show duplicate drivers and invalid drivers. It separates the updates that require you to restart your computer so that they are easier to distinguish. You can download Snappy Driver Installer from here. 

update touchpad drivers step 3

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Change Mouse Pointer

In computing, a mouse cursor or a pointer is a symbol or graphical image on the computer monitor or other display device that reflects movements of the pointing device. In this case, the device is a touchpad. Some users have reported that simply changing the mouse pointer solved the problem and the two-finger scroll feature started working again. Here, we show how to change the mouse pointer in a few clicks. First, type "mouse" in Search and click the "Change your mouse settings" or "Mouse settings" result.

change mouse pointer step 1

In the Mouse settings window, find and click the "Additional mouse options" setting on the right pane.

change mouse pointer step 2

In the Mouse Properties window, click the "Pointers" tab and select "Windows Black (system scheme)" under "Scheme". If you wish, choose another scheme. Click "Apply" to save the changes and see if this solves the problem with the two-finger scrolling feature.

change mouse pointer step 3

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Check If The Two-Finger Scrolling Is Enabled

Simply check if the two-finger scrolling feature is enabled. To do so, follow the steps mentioned earlier. In the Mouse settings window, click the "Additional mouse options" setting. In the Mouse Properties window, click the "Device Settings" tab and click "Settings...".

check if two finger scrolling feature is enabled step 1

Expand the "MultiFinger Getures" section and ensure that the "Two-Finger Scrolling" checkbox is ticked/enabled. Click "Apply" to save the changes made.

check if two finger scrolling feature is enabled step 2

If you see a different menu, look for the "Two-Finger Scrolling" or other similar option and enable it. See if this solves the problem and whether the two-finger scrolling feature is now working.

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Edit Windows Registry

Windows Registry, usually referred to as just the registry, is a collection of databases of configuration settings in Microsoft Windows operating systems. It is used to store much of the information and settings for software programs, hardware devices, user preferences, operating system configurations, and much more. Many of the options exposed in the registry are not accessible elsewhere in Windows. To edit the registry, use Windows Registry Editor. To open Registry Editor, open the Run dialog box (press Windows Windows key + R or right-click Start and select "Run") and type "regedit". Press Enter or click "OK".

edit Windows registry step 1

Now follow this path: "HKEY_CURRENT_USER\Software\Synaptics\SynTP\TouchPadPS2". You will see a list of keys on the right pane.

edit Windows registry step 2

Find the "2FingerTapPluginID" and "3FingerTapPluginID" keys on the right pane, double-click them and ensure their value data is empty.

Find "MultiFingerTapFlags" key on the right pane, double-click it and change the value data from 2 to 3.

Find the "3FingerTapAction" key on the right pane, double-click it and change the value data to 4.

Find the "3FingerTapPluginActionID" key on the right pane, double-click it and change the value data to 0.

Find the "2FingerTapAction" key on the right pane, double-click it and change the value data to 2 if you want to make the right-click work, or to 4 if you want the middle-click to work.

Restart your computer and see if two-finger scroll is now working.

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Hard Reset Your Drivers

Hard resetting drivers will clear the driver instructions and the laptop will reload all instructions from drivers and software on the Windows operating system. To hard reset drivers, first turn off the computer. Unplug all peripherals connected to your computer, unplug the computer from the power source and remove the battery. Now press and hold the Power button for 10-15 seconds. Insert the battery pack and plug the computer into a power source. Turn the computer on. If you are asked how you want to start Windows on startup, choose the "Start Windows Normally" option and press Enter. We recommend that you check for Windows updates after these actions and see if the two-finger scrolling feature is now working.

We hope one of the above solutions solved the problem and you can now use the two-finger scrolling feature without problems. If you know of other solutions to this problem, not mentioned in our guide, please share them with us by leaving a comment in the section below.

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Video Showing How To Fix Two-Finger Scroll:

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