Two-Finger Scroll Not Working

Two-Finger Scroll Not Working. How To Easily Fix It?

A touchpad (also known as trackpad) is a useful pointing device which can be usually found on most laptops and it is used to control input positioning on a computer display screen. A laptop touchpad can be used in place of an external mouse and it usually has the same two buttons below the touch surface or at the bottom of it. The second type of touchpad which is known as buttonless touchpad (or a clickpad) is getting more and more popular these days and it does not have the traditional two buttons which makes the entire surface of a touchpad as one big button.

One of the touchpad features is scrolling and you can do it using one or two fingers. The two-finger scroll is a standard feature on Mac computers, however, you can set it on your laptop as well, even if it is not a Mac computer. For example, if you are using a Synaptics touchpad, then you will find that the two-finger scroll feature is supported on this manufacturer's touchpad. However, this two-finger scroll feature is usually disabled by default and you need to enable it manually in order to be able to use the two-finger scroll feature. If the two-finger scroll feature is enabled and it still does not work, then probably there are some problems with your touchpad drivers. Sometimes drivers get corrupted or faulty and the device cannot function properly.

If you are reading this, then you are at the right place. In this guide you are going to find several methods that could possibly help you to solve the problem with the two-finger scroll feature when it is not working or stopped working. Read the guide below and follow our described solutions, try them out one by one and hopefully you will be able to scroll using two fingers again.

two finger-scroll not working

Table of Contents:

Reinstall Touchpad Drivers

Device driver is software that informs the operating system and other software how to interact with particular hardware. It is rather like a translator between software and hardware, since they often are created by different manufacturers, companies, or people. The driver facilitates smooth communication between hardware and software. In most cases, computers are unable to send and receive data correctly without drivers. If the appropriate driver is not installed, the device might not function properly. To reinstall touchpad drivers you will need to use Device Manager. To open Device Manager, right-click the Start button and select "Device Manager" result from the contextual menu or type "device manager" in Search and click the "Device Manager" result.

reinstall touchpad drivers step 1

In Device Manager you will see a list of devices connected to your computer. Find "Mice and other pointing devices" category and expand it, right-click your touchpad and select "Uninstall device".

reinstall touchpad drivers step 2

In the popped-up window, click "Uninstall". Make sure that you check the "Delete the driver software for this device" checkbox. Restart your computer. Windows will automatically install the missing drivers the next time you start your Windows.

reinstall touchpad drivers step 3

If for some reason Windows could not or won't install the missing (uninstalled) drivers, then go to Device Manager again and right-click your computer name, select "Scan for hardware changes". It should detect missing drivers and install them.

reinstall touchpad drivers step 4

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Roll Back Touchpad Drivers

Roll Back Driver is a Windows Device Manager feature that is available in all versions of Windows. This feature enables you to uninstall the currently-installed driver of a hardware device and then install the previously-installed driver. This feature is typically used when latest or newer drivers are not working properly. The latest, updated drivers are often better than previous versions and include certain improvements, but sometimes they can actually cause problems rather than fix them. The Roll Back Driver feature enables you to simply uninstall the current driver and replace it with the previous version within a few mouse clicks. To roll back touchpad drivers go to Device Manager again, find "Mice and other pointing devices" category and expand it, right-click your touchpad and select "Properties".

reinstall touchpad drivers step 1

Now, select the "Driver" tab, click the "Roll Back Driver" button, and follow the instructions. If the button is greyed-out and you are not able to click it, a previous driver version has not been installed for this device. Restart the computer and see if the two-finger scrolling feature is now working.

reinstall touchpad drivers step 2

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Update Touchpad Drivers

If rolling back the touchpad driver could not solve the problem, then you might want to update it. To update touchpad driver go to Device Manager again, expand the "Mice and other painting devices" again and right-click your touchpad. Select "Update driver" from the contextual menu.

update touchpad drivers step 1

You will be asked if you want to search for updated driver software automatically or to browse your computer for driver software. If you select the first option, then Windows will search your computer and the Internet for the latest driver software for your device. If you select the second option, then you will have to locate and install the drivers manually. Using this option requires having downloaded driver on your computer or USB flash drive. We recommend you to select the first option, select it and follow the instructions.

update touchpad drivers step 2

Another way to update or install new drivers for devices is to do it by using third-party software such as Snappy Driver Installer. Snappy Driver Installer (SDI) is a powerful free driver updater tool for Windows that can store its entire collection of drivers offline. Having offline drivers gives Snappy Driver Installer the ability to have access to fast driver updates, even if there is no active internet connection on your computer. Snappy Driver works with both 32-bit and 64-bit versions of Windows 10, Windows 8, Windows 7, Windows Vista, it works with Windows XP as well. Drivers are downloaded through Snappy Driver Installer in what are called driverpacks, which are simply just collections (packs) of drivers for various hardware like sound devices, video cards, network adapters etc. It can also show duplicate drivers and invalid drivers. It separates the updates that require you to restart your computer so it would be easier for you to distinguish them from the rest. You can download Snappy Driver Installer from here. 

update touchpad drivers step 3

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Change Mouse Pointer

In computing, a mouse cursor or a pointer is a symbol or graphical image on the computer monitor or other display device that reflects movements of the pointing device, in this case the device is a touchpad. Some users reported that simply changing their mouse pointer solved the problem for them and the two-finger scroll feature started working again. In this guide we are going to show you how to change your mouse pointer in a few clicks. First, type "mouse" in Search and click the "Change your mouse settings" or "Mouse settings" result.

change mouse pointer step 1

In Mouse settings windows find and click the "Additional mouse options" setting on the right pane.

change mouse pointer step 2

In Mouse Properties window click the "Pointers" tab and select "Windows Black (system scheme)" under "Scheme". If you want, you can choose another scheme if you like. Click "Apply" to save the changes and see if this solved the problem with two-finger scrolling feature.

change mouse pointer step 3

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Check If The Two-Finger Scrolling Is Enabled

Another thing you might want to try is to simply check if the two-finger scrolling feature is enabled. To do so, follow the earlier mentioned steps and in Mouse settings window click the "Additional mouse options" setting again. In Mouse Properties window click the "Device Settings" tab and click "Settings...".

check if two finger scrolling feature is enabled step 1

Expand the "MultiFinger Getures" section and make sure that the "Two-Finger Scrolling" checkbox is ticked/enabled. Click "Apply" to save the changes made.

check if two finger scrolling feature is enabled step 2

If you are seeing a different menu, then look for the "Two-Finger Scrolling" or other similar option and enable it. See if this solved the problem and two-finger scrolling feature is now working.

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Edit Windows Registry

Windows Registry, usually referred to as just the registry, is a collection of databases of configuration settings in Microsoft Windows operating systems. It is used to store much of the information and settings for software programs, hardware devices, user preferences, operating system configurations, and much more. Many of the options exposed in the registry are not accessible elsewhere in Windows. In order to edit your registry you will need to use Windows Registry Editor. To open Registry Editor open Run dialog box again (press Windows Windows key + R or right-click Start and select "Run") and type "regedit". Press Enter or click "OK".

edit Windows registry step 1

Now follow this path: "HKEY_CURRENT_USER\Software\Synaptics\SynTP\TouchPadPS2". You will see a list of keys on the right pane.

edit Windows registry step 2

Find the "2FingerTapPluginID" and "3FingerTapPluginID" keys on the right pane, double-click them and make sure their value data is empty.

Find "MultiFingerTapFlags" key on the right pane, double-click it and change the value data from 2 to 3.

Find the "3FingerTapAction" key on the right pane, double-click it and change the value data to 4.

Find the "3FingerTapPluginActionID" key on the right pane, double-click it and change the value data to 0.

Find the "2FingerTapAction" key on the right pane, double-click it and change the value data to 2 if you want to make the right-click work, or to 4 if you want the middle-click to work.

Restart your computer and see if the two-finger scroll is now working.

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Hard Reset Your Drivers

Hard resetting your drivers will clear the driver instructions and your laptop will reload all the instructions from the drivers and software on your Windows operating system. To hard reset your drivers, turn off your computer first. Unplug all peripherals that are connected to your computer, unplug your computer from the power source and remove the battery. Now press and hold the Power button for 10-15 seconds. Insert the battery back and plug your computer into power source, turn the computer on. If you will be asked how do you want to start your Windows on the startup, choose the "Start Windows Normally" option and press Enter. We recommend you to check for Windows updates after this and see if the two-finger scrolling feature is now working.

That's it, we hope one of the solutions solved the problem for you and you can now use the two-finger scrolling feature without any problems. If there is another method that solved the problem for you and it is not mentioned in our guide - do not hesitate to share it with us and with the others by leaving a comment in our comment section below.

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Video Showing How To Fix Two-Finger Scroll:

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