Written by Tomas Meskauskas
Damage level: Medium
Super AV virus removal guide
What is Super AV?
Super AV is a rogue computer security program and a copy of its previous version, Antivirii 2011. Like its predecessor, Super AV is an unprofessional bogus program created using a Napalm Rogue Builder. Internet criminals use this builder to change the names of payment gateways. When your computer is infected with Super AV, various warning messages are displayed, reporting that your PC is in danger and that you need to purchase Super AV in order to remove the 'detected' security issues.
If you click on the 'Register' button in the main window of Super AV, you are asked to purchase this program to remove the 'detected' spyware/malware. In fact, this program does not scan your computer for security issues - Super AV is a scam that attempts to scare you into believing that your PC is infected, and then encourages you to buy a fake license. Do not buy this program. If you do, your banking information will be at risk and your computer will remain infected. If you have already purchased a license for Super AV, contact your credit card company and dispute the charges, stating that you have been tricked into purchasing a fake computer security scanner. Remove Super AV from your computer immediately.
Main window of Super AV virus:
Super AV displays the following fake security warning pop-ups:
"Your system is infected! Your computer is compromised by hackers, adware, malware, and worms! Super AV can remove this infection. Please click this icon to remove threats."
Ignore these messages and remove this fake antivirus program from your computer.
"Super AV" virus removal
1. Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer starting process press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, then select Safe Mode with Networking from the list.
Here is a video demonstrating how to start Windows in "Safe Mode with Networking":
Windows XP users:
Windows Vista / 7 users:
Windows 8 users:
2. Open Internet Explorer, click Tools and select Internet Options. Select Connections, then click LAN settings, if a Use a proxy server for your LAN is checked, uncheck it and press OK.
3. Download HijackThis and save it to your desktop. Some malicious programs are able to block HijackThis, so when you click the download link, in the Save dialog, rename HijackThis.exe to iexplore.exe and only then click the Save button. After saving the file to your desktop, double click it. In the main HijackThis window click the “Do a system scan only” button. Select the following entry (place a tick at the left of the entry):
O4 - HKLM\..\Run: [Security] C:\Windows\.exe
After selecting the required entry, click "Fix Checked". After this procedure you can close HijackThis and proceed to the next removal step.
4. Download and install the anti-spyware software to completely remove the infection.
Other tools known to remove Super AV:
The fake antivirus programs (also known as "rogue antivirus programs" or "scareware") are applications that tries to lure computer users into paying for their non-existent full versions to remove the supposedly detected security infections (although the computer is actually clean). These bogus programs are created by cyber criminals who design them to look as legitimate antivirus software. Most commonly rogue antivirus programs infiltrate user's computer using poop-up windows or alerts which appear when users surf the Internet. These deceptive messages trick users into downloading a rogue antivirus program on their computers. Other known tactics used to spread scareware include exploit kits, infected email messages, online ad networks, drive-by downloads, or even direct calls to user's offering free support.
A computer that is infected with a fake antivirus program might also have other malware installed on it as rogue antivirus programs often are bundled with Trojans and exploit kits. Noteworthy that additional malware that infiltrates user's operating system remains on victim's computer regardless of whether a payment for a non-existent full version of a fake antivirus program is made. Here are some examples of fake security warning messages that are used in Super AV distribution:
Computer users who are dealing with a rogue security software shouldn't buy it's full version. By paying for a license key of a fake antivirus program users would send their money and banking information to cyber criminals. Users who have already entered their credit card number (or other sensitive information) when asked by such bogus software should inform their credit card company that they have been tricked into buying a rogue security software. Screenshot of a web page used to lure computer users into paying for a non-existent full version of Super AV and other rogue antivirus programs:
To protect your computer from Super AV and other rogue antivirus programs users should:
- Keep their operating system and all of the installed programs up-to-date.
- Use legitimate antivirus and anti-spyware programs.
- Use caution when clicking on links in social networking websites and email messages.
- Don't trust online pop-up messages which state that your computer is infected and offers you to download security software.
Symptoms indicating that your operating system is infected with a fake antivirus program:
- Intrusive security warning pop-up messages.
- Alerts asking to upgrade to a paid version of a program to remove the supposedly detected malware.
- Slow computer performance.
- Disabled Windows updates.
- Blocked Task Manager.
- Blocked Internet browsers or inability to visit legitimate antivirus vendor websites.
If you are experiencing problems while trying to remove Super AV from your computer, please ask for assistance in our malware removal forum.
If you have additional information on Super AV or it's removal please share your knowledge in the comments section below.