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Walmart Email Virus

Also Known As: Walmart payment virus
Type: Trojan
Distribution: Low
Damage level: Severe

"Walmart Email Virus" removal guide

What is "Walmart Email Virus"?

"Walmart Email Virus" is a spam email campaign used by cyber criminals to distribute Hawkeye keylogger. Like most emails of this type, they are sent to many people (hundreds or even thousands) and presented as "official" and legitimate messages. Generally, they encourage people to open malicious attachments that proliferate malware infections.

Walmart Email Virus

Cyber criminals often hide behind well-known names of companies and organizations. In this case, they claim to be representatives of Walmart to trick more people into opening the attachment presented in the email. According to the message, the attachment contains an important document (e-SDR) that needs to be printed and presented to a bank. As mentioned, this is just a scam and the people who sent this email are not associated with Walmart. The cyber criminals who create this email add an attachment that, once opened, will download and install the Hawkeye keylogger, which steals various information. Hawkeye can record data such as copy-and-paste commands stored on the clipboard and users' inputted text within .txt, .doc, and .docx files. This is not a sophisticated keylogger, but might cause various problems. Data tracking apps cause financial and privacy issues by collecting banking details, passwords, logins, and so on. Cyber criminals try to record as much data as possible and then use it to generate revenue. If you have already opened the attachment presented in a "Walmart Email Virus" email, there is a high possibility that Hawkeye keylogger has already infiltrated the system.

Threat Summary:
NameWalmart payment virus
Threat TypeTrojan, Password stealing virus, Banking malware, Spyware
SymptomsTrojans are designed to stealthily infiltrate victim's computer and remain silent thus no particular symptoms are clearly visible on an infected machine.
Distribution methodsInfected email attachments, malicious online advertisements, social engineering, software cracks.
DamageStolen banking information, passwords, identity theft, victim's computer added to a botnet.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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Other spam email campaigns are very similar to "Walmart Email Virus". Most encourage people to open attachments that either proliferate viruses or install malicious software. If successful, these campaigns often cause privacy/safety issues and other problems. If you suspect that your computer has been infected, remove all viruses immediately.

How did "Walmart Email Virus" infect my computer?

Spam email campaigns commonly employ attachments to proliferate malicious software. Generally, these are Microsoft Office documents such as .doc (Word), .xls (Excel), and others. Once opened, they ask users for permission to enable macros commands, which (if enabled) execute scripts that download and install malware, in this case the Hawkeye keylogger. Note, however, that malware will only be downloaded and installed if these attachments are opened with Microsoft Office programs. Users of other software and operating systems are safe.

How to avoid installation of malware?

Study emails that contain attachments, especially those sent from suspicious or unknown email addresses. If you suspect that the attachment is irrelevant or you cannot recognize the email sender, do not open the attachment. Furthermore, have reputable anti-virus and/or anti-spyware software installed and keep it enabled at all times. Do not open Microsoft Office documents using Microsoft Office versions older than MS Office 2010. Newer versions have "Protected View" mode that prevents downloaded files (including malicious email attachments) from downloading and installing malware such as Hawkeye keylogger. If you have already opened a "Walmart Email Virus" attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "Walmart Email Virus" email message:

Subject: Attached e-SDR(s) for the PO(s)#003546&003547
Dear Sir,
Attached please find the e-SDR(s) for the captioned PO#(s).
Please print our the attached e-SDR(s) accompanied with other required documents as per L/C to the bank or the documentation requirements on Retail Link for payment.
Kindly check the PO information on the attached e-SDR(s) before submitting to the bank.
If there is any question, please don't hesitate to contact us.
Tks & Best Regards.
Michelle Zou
Analyst
GLOBAL LOGISTICS
Walmart Global Sourcing
michelle.zhou@walmart.com 

Screenshot of a Hawkeye keylogger (VARICOCELE.exe) process in Task Manager:

Hawkeye keylogger process in Windows Task Manager

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1 Download a program called the Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck the "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Walmart payment virus QR code
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