Do not enter credentials on website opened via ShareFile Attachment email

Also Known As: possible malware infections
Distribution: Low
Damage level: Medium

"ShareFile Attachment Email Scam" removal guide

What is "ShareFile Attachment Email Scam"?

This is one of the phishing emails that are disguised as legitimate and distributed (sent) with a purpose to trick unsuspecting recipients into providing the requested information - ShareFile login credentials (email address and password). Cyber criminals behind this email attempt to steal ShareFile accounts and might use provided information to steal other accounts too. It is strongly recommended to ignore this email and not to enter the requested details on a deceptive website.

ShareFile Attachment Email Scam email spam campaign

Like most phishing emails, it includes a link which opens a supposedly official login website where recipients are requested to enter their email address and password to login into ShareFile account. Although, the opened website has nothing to do with the official ShareFile page. The email itself is disguised as a letter regarding some payment that can be reviewed by clicking the "View Document(s)" button. That button leads to the aforementioned deceptive website designed to trick recipients into providing their login credentials. By being able to access user's ShareFile account cyber criminals could access all the files stored on it as well and misuse them for malicious purposes. For example, if stored files contain passwords, credit card details and/or other sensitive details, then cyber criminals could misuse them to steal other accounts, identities, make fraudulent purchases, transactions, etc. It is worthwhile to mention that by entering email and password in a deceptive page that gets opened after clicking the aforementioned button/link users would lose access not only to the ShareFile account, but to other accounts as well. It is because users often use the same email and password for multiple accounts. Either way, this and other phishing emails should never be trusted.

Threat Summary:
Name ShareFile Attachment Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Scammers behind this email claim that they can review some payment details via provided link.
Disguise This email is disguised as a letter regarding some payment
Related Domain mitoteam[.]com
Detection Names (mitoteam[.]co) AegisLab WebGuard (Phishing), BitDefender (Phishing), ESET-NOD32 (Phishing), Sophos AV (Malicious), Full List Of Detections (VirusTotal)
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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Some other examples of other spam campaigns/emails of this kind are "Attn Lucky Winner", "Compliments Of The Day" and "Cisco Webex". In most cases scammers/cyber criminals behind them attempt to trick recipients into providing the requested (typically, sensitive) information or sending them money. Although, there is great number of spam campaigns that are used to distribute malware, for example, some ransomware, Trojan-type programs.

How do spam campaigns infect computers?

Typically, computers get infected through emails when recipients open a malicious file that they download through the included website link, or a file that file that is attached to the email. Examples of files that cyber criminals often attach to their emails are malicious Microsoft Office documents, PDF documents, JavaScript files, executable files (like .exe), archive files like ZIP, RAR. When recipients open a malicious MS Office document with Office 2010 or newer, then they are asked for a permission to enable editing/content (macros commands). If such document is allowed to do that, then it infect a computer with malware. Microsoft Office versions that were released before year 2010 do not include the "Protected View" feature, therefore, they infect systems without asking any permission.

How to avoid installation of malware?

Software and files should be downloaded from official, trustworthy websites and through direct links. Any other channels like Peer-to-Peer networks (e.g., torrent clients, eMule), unofficial sites, third party downloaders (and installers), etc., are often used to distribute malicious software. Therefore, they should not be used neither to download or install software. Attachments (and/or web links) in irrelevant emails that are received from unknown, suspicious addresses should not be opened. If there is any reason to believe that a received email is sent by cyber criminals, then its contents must be left unopened. All installed software must be updated and activated with tools (and/or througth functions) that are designed by official software developers. It is never safe to do that in some other ways. For example, by using third party, unofficial tools. Besides, it is not legal to activate any licensed software with 'cracking' tools (unofficial, third party activators). And finally, a computer should be scanned for threats regularly, it should be done with a reputable antivirus or anti-spyware software that is always up to date. If you've already opened malicious attachments, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Text presented in the "ShareFile Attachment Email Scam" email letter:

Subject: Sharedfile for - >>>>  Scan0221 April 2020.pdf

 

ShareFile Attachments
Title    Size
Scan0221 April 2020.pdf    18 KB
View Document(s)    Kennedy Pemberton uses ShareFile to share documents securely. Learn More.
 
ATTN: ****** ,
 
Attached above is the info for the payment from our client in the month of April. Let me know if you need anymore details.
 
Thanks.
 
Kennedy Pemberton
Operation Officer
3550 Lakeline Blvd.
Ste 170, #1715
Leander, TX 78641
(512) 337-5521 OFFICE
(888) 302-3545 FAX
 
 
Focused, value investing for long term results.
 
This email does not constitute any investment advice or any solicitation or offer to buy or sell any securities.  The sender makes no representation about the accuracy or completeness of the information in this email, and does not accept liability for any errors or omissions in its contents that arise as a result of its transmission.  Pacifica Capital Investments may monitor and review all emails sent to or from this address and such emails may be stored in accordance with regulatory requirements.  Pacifica Capital Investments only transacts business in states where it is properly registered, or excluded or exempted from registration requirements

Screenshot of a deceptive website designed to steal recipient's login credentials:

sharefile attachment email scam deceptive login page

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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