Do not enter credentials on websites opened via the ShareFile Attachment email

Also Known As: possible malware infections
Distribution: Low
Damage level: Medium

"ShareFile Attachment Email Scam" removal guide

What is "ShareFile Attachment Email Scam"?

This is one of many phishing emails disguised as legitimate messages and distributed to trick unsuspecting recipients into providing the requested information: ShareFile login credentials (email address and password). Cyber criminals behind this email attempt to steal ShareFile accounts and might also use the provided information to steal other accounts. You are strongly advised to ignore this email. Do not to enter the requested details on the deceptive website.

ShareFile Attachment Email Scam email spam campaign

Like most phishing emails, this message includes a link, which opens a supposedly official login website whereby recipients are asked to enter their email addresses and passwords to login into their ShareFile accounts. In fact, the opened website has nothing to do with the official ShareFile web page. The email itself is disguised as a message regarding a payment, which can apparently be reviewed by clicking the "View Document(s)" button. The button actually leads to the aforementioned deceptive website designed to trick people into providing their login credentials. By infiltrating users' ShareFile accounts, cyber criminals can gain access to all stored files and misuse them for malicious purposes. For example, if stored files contain passwords, credit card details or other sensitive details, criminals can misuse them to steal other accounts, identities, make fraudulent purchases and transactions, etc. Note that, by entering email and password information on the deceptive web page (opened after clicking the button/link), users lose access to their ShareFile accounts (and potentially other accounts). Many people use identical emails and passwords for multiple accounts, which compounds this problem. In any case, never trust this, or other, phishing emails.

Threat Summary:
Name ShareFile Attachment Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud.
Fake Claim Scammers behind this email claim that they can review some payment details via a provided link.
Disguise This email is disguised as a message regarding a payment.
Related Domain mitoteam[.]com
Detection Names (mitoteam[.]co) AegisLab WebGuard (Phishing), BitDefender (Phishing), ESET-NOD32 (Phishing), Sophos AV (Malicious), Full List Of Detections (VirusTotal)
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
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Some other examples of other spam campaigns/emails of this kind are "Attn Lucky Winner", "Compliments Of The Day" and "Cisco Webex". In most cases, scammers/cyber criminals behind them attempt to trick recipients into providing the requested (typically, sensitive) information or sending funds. Many spam campaigns used to distribute malware including, for example, ransomware and Trojan-type programs.

How do spam campaigns infect computers?

Typically, computers become infected through emails when recipients open a malicious file, which they download through an included website link or a file attached to the email. Examples of files that cyber criminals often attach to their emails are malicious Microsoft Office documents, PDF documents, JavaScript files, executable files (.exe), and archive files such as ZIP, RAR. When recipients open a malicious MS Office document with Office 2010 or newer, they are asked for permission to enable editing/content (macros commands). If permission is granted, it infects the computer with malware. Microsoft Office versions that were released prior to 2010 do not include the "Protected View" feature and, therefore, they infect systems without even asking for any permissions.

How to avoid installation of malware

Software and files should be downloaded from official, trustworthy websites and through direct links. Other channels such as Peer-to-Peer networks (e.g., torrent clients, eMule), unofficial sites, third party downloaders (and installers), etc., are often used to distribute malicious software. Therefore, they should not be used to download or install your software. Do not open attachments and/or web links in irrelevant emails that are received from unknown, suspicious addresses. If there is any reason to believe that a received email is sent by cyber criminals, leave the contents unopened. All installed software must be updated and activated with tools/functions that are designed by official software developers. Avoid third party, unofficial tools. Note that it is illegal to activate any licensed software with 'cracking' tools (unofficial, third party activators). Scan your computer for threats regularly with reputable antivirus or anti-spyware software that is up to date. If you have already opened malicious attachments, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Text presented in the "ShareFile Attachment Email Scam" email message:

Subject: Sharedfile for - >>>>  Scan0221 April 2020.pdf


ShareFile Attachments
Title    Size
Scan0221 April 2020.pdf    18 KB
View Document(s)    Kennedy Pemberton uses ShareFile to share documents securely. Learn More.
ATTN: ****** ,
Attached above is the info for the payment from our client in the month of April. Let me know if you need anymore details.
Kennedy Pemberton
Operation Officer
3550 Lakeline Blvd.
Ste 170, #1715
Leander, TX 78641
(512) 337-5521 OFFICE
(888) 302-3545 FAX
Focused, value investing for long term results.
This email does not constitute any investment advice or any solicitation or offer to buy or sell any securities.  The sender makes no representation about the accuracy or completeness of the information in this email, and does not accept liability for any errors or omissions in its contents that arise as a result of its transmission.  Pacifica Capital Investments may monitor and review all emails sent to or from this address and such emails may be stored in accordance with regulatory requirements.  Pacifica Capital Investments only transacts business in states where it is properly registered, or excluded or exempted from registration requirements

Screenshot of a deceptive website designed to steal recipients' login credentials:

sharefile attachment email scam deceptive login page

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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