How to recognize phishing emails like Email Removal Notice scam?

Also Known As: possible malware infections
Damage level: Medium

What is Email Removal Notice email scam?

Typically, scammers use phishing emails to trick recipients into providing personal/sensitive information like credit card details, login credentials. Scammers behind this email seek to obtain email account login credentials through a phishing website.

Email Removal Notice email scam

Email removal notice email scam in detail

Scammers attempt to trick recipients into believing that their email account/email address will be deleted from the server in the next 24 hours from receiving this email. They encourage recipients to cancel the removal or proceed with it using the provided hyperlinks.

Both "Cancel Removal" and "Continue Removal" hyperlinks open a phishing website asking to provide an email address and password. Scammers could use the provided login credentials to steal email, social media, and other accounts and misuse them for malicious purposes (for example, to deliver malware, send phishing emails).

Threat Summary:
Name Email Removal Notice
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Email address will be removed from the server within 24 hours
Disguise Letter from email service provider
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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Phishing emails in general

Most phishing emails are designed to look like letters received from legitimate entities and contain a link (or links). They are used to extract personal information. More examples of similar emails are "Sparkasse Email Scam", "Office 365 Email Scam", and "Voicemail Email Scam". Scammers can also use email to deliver malware.

How do spam campaigns infect computers?

Malicious emails contain links or attachments (PDF or MS Office documents, JavaScript files, executable or other files). Users infect computers by opening them (or files downloaded through opened links). Malicious documents opened with MS Office 2010 and later versions do not infect computers unless users enable macros commands.

Older MS Office versions do not have the "Protected View" mode. Thus, malicious documents opened with those versions do not ask for permission to enable macros commands.

How to avoid installation of malware?

Update and (or) activate installed programs using tools provided by their official developers. Third-party tools should never be used for that. Avoid opening attachments and links in irrelevant emails received from unknown (or suspicious) addresses. Use official websites and direct links to download software and files.

Scan the operating system for threats regularly. It is recommended to use reputable security software and always keep it up to date. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the Email Removal Notice email scam:

Subject: Email Removal Notice

Email Removal Notice

Dear -

- removal from our server - have been approved.
due to ignorance of previous verification warning.

Removal will occure in the next 24 hours from now.

We recommend you to do any of the two below.

Cancel Removal

Continue Removal

Screenshot of a website used to steal login credentials (email addresses and passwords):

email removal notice email scam phishing website

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows.

If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

Malware process running in the Task Manager

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

Autoruns application appearance

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Run Windows 7 or Windows XP in Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup.

Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings".

Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Run Windows 8 in Safe Mode with Networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options".

In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

Run Windows 10 in Safe Mode with Networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

Extract Autoruns.zip archive and run Autoruns.exe application

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Refresh Autoruns application results

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

Delete malware in Autoruns

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

Search for malware and delete it

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.

These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software. To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

Frequently Asked Questions (FAQ)

Why did I receive this email?

In most cases, such emails are not personal. Scammers behind them send the exact same letter to thousands of people hoping that someone will fall for it.

I have provided my personal information when tricked by this email, what should I do?

Recipients who have provided their account login credentials should change all passwords immediately - scammers could try to use obtained email addresses and passwords (or other login credentials) to access more than one account.

Can emails be used to distribute malware?

Yes, emails can be malicious. Recipients infect their computers by opening malicious attachments or files downloaded via website links included in such emails.

Will Combo Cleaner remove malware infections that were present in email attachment?

Yes, Combo Cleaner is can detect and eliminating almost all known malware infections. High-end malware could hide deep in the system. Therefore, users should scan the system using a full scan.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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