What kind of scam is "DHL - YOUR GOODS ARE IN TRANSIT"?
Our team has examined this email and concluded that it is sent by scammers who seek to trick recipients into providing their passwords. The email is disguised as a letter from DHL (a legitimate logistics company)/a shipment notification. It contains an attachment (an HTML file) designed to open a deceptive page.
More about the "DHL - YOUR GOODS ARE IN TRANSIT" email scam
Scammers behind this email claim that a shipment is in transit. Their goal is to trick recipients into believing that they should check the attached file for more information about the shipment. The file attached to this email is an HTML file named "DHL PACKAGE.HTML" (its name may vary).
The attached file opens a fake DHL website (with an already entered email address) asking to provide a password. It asks to provide email login credentials to view package tracking information. Scammers seek to obtain credentials that could be used to steal email (and possibly other) accounts.
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Fake Claim||DHL shipment is in transit|
|Detection Names (DHL PACKAGE.HTML)||Avast (Other:SNH-gen [Phish]), Combo Cleaner (Trojan.Html.Phishing.ATB), ESET-NOD32 (HTML/Phishing.Gen), Ikarus (Phishing.HTML.Doc), Symantec (Trojan.Gen.NPE), Full List Of Detections (VirusTotal)|
|Disguise||Email notification from the DHL company|
|Symptoms||Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.|
|Distribution methods||Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.|
|Damage||Loss of sensitive private information, monetary loss, identity theft.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
Emails of this type in general
In most cases, scammers behind phishing emails pretend to be legitimate companies or other entities. Their goal is to trick recipients into providing sensitive information (e.g., passwords, credit card details). Usually, they send emails containing attachments or links designed to open deceptive pages.
More examples of phishing emails are "PancakeSwap Email Scam", "We Are Closing All Mailbox Users Email Scam", "Ministerio De Sanidad Email Scam". It is important to mention that emails can contain malicious attachments and links.
How do spam campaigns infect computers?
How to avoid installation of malware?
Do not open attachments and website links in suspicious emails (for example, irrelevant emails sent from unknown or suspicious addresses). The same applies to files downloaded from untrustworthy sources like P2P networks, unofficial pages, third-party downloaders, etc. Always use official pages as sources for downloading files and programs.
Do not use third-party tools for updating or activating the software. Update and activate with tools provided by the official developers. Have your computer protected by reputable antivirus software. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.
Text presented in the "DHL - YOUR GOODS ARE IN TRANSIT" email letter:
Subject: Web Reputation ViolationYour DHL Shipment Notification
YOUR GOODS ARE IN TRANSIT
DHL Express to send you the cargo waybill number is 914 ***** 70 are now in transit. We will need your signature upon delivery.
The current distribution date is expected within March 2022.
Kindly check the attached file for more detailed information about your shipment
914 ***** 70
check the attached file .
Expected delivery date
Within the day
Thank you for using On Demand Delivery.
This e-mail is not SPAM, if found in spam folder, mark as NOT SPAM and move to INBOX to activate view link.
DHL Express -. Excellence Simply delivered.
Screenshot of the fake DHL page used to steal passwords:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is DHL - YOUR GOODS ARE IN TRANSIT phishing email?
- Types of malicious emails.
- How to spot a malicious email?
- What to do if you fell for an email scam?
Types of malicious emails:
Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.
Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.
After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.
Emails with Malicious Attachments
Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.
In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.
If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.
While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.
This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.
To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.
How to spot a malicious email?
While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:
- Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
- Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
- Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
- Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.
To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows.
Example of a spam email:
What to do if you fell for an email scam?
- If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
- If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
- If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
- If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using Combo Cleaner Antivirus for Windows.
- Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.
Frequently Asked Questions (FAQ)
Why did I receive this email?
Usually, scammers send the same email to all email addresses in their database. They do not target anyone in particular. Scammers obtain email addresses after data breaches or in similar ways.
I have provided my personal information when tricked by this email, what should I do?
If you have opened the attachment and provided your password on a fake DHL password, change your passwords as soon as possible.
I have downloaded and opened a file attached to this email, is my computer infected?
I have read the email but didn't open the attachment, is my computer infected?
No, opening an email by itself is completely harmless.
Will Combo Cleaner remove malware infections that were present in email attachment?
Yes, Combo Cleaner can detect and eliminate almost all known malware infections. Computers infected with high-end malware must be scanned using a full scan. High-end malware can hide deep in the system. Thus, running a quick scan is not enough to detect and remove it.