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How to identify scam emails like "FedEx Delivery Address Confirmation"

Also Known As: FedEx Delivery Address Confirmation phishing email
Damage level: Medium

What kind of scam is "FedEx Delivery Address Confirmation"?

During our analysis, we discovered that this is a phishing email disguised as a notification from FedEx, a legitimate American company specializing in transportation, e-commerce, and business services. The purpose of this deceptive email is to extract personal information from recipients through a phishing site.

FedEx Delivery Address Confirmation email spam campaign

More about the "FedEx Delivery Address Confirmation" scam email

The phishing email appears to come from FedEx and claims that a package is on its way. It requests the recipient to confirm their delivery address by clicking the provided button ("CONFIRM DELIVERY"). The message also offers a link to a "Support page" for any questions, providing a seemingly legitimate option for contacting them.

However, the email is designed to trick the recipient into clicking a deceptive link that leads to a fake FedEx login website. On this site, users are requested to provide their email account password to proceed. The information entered on this page is sent to scammers. Once scammers obtain login credentials, they can misuse them in various ways.

For example, scammers can access an email account and look for personal information, send phishing emails to contacts (or other addresses), or even spread malware. They can also try to access other accounts, like banking, gaming, or social media. Moreover, scammers can sell the obtained login credentials (and other details harvested from accessed accounts) to other cybercriminals.

Therefore, falling victim to this scam can result in various issues, including identity theft, monetary loss, and reputational damage.

Threat Summary:
Name FedEx Delivery Address Confirmation Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Your package is on its way
Related Domain ndmsils[.]net
Detection Names (ndmsils[.]net) Combo Cleaner (Malware), CRDF (Malicious), Emsisoft (Phishing), Lionic (Phishing), Sophos (Malware), Full List Of Detections (VirusTotal)
Disguise Notification from FedEx
Symptoms Generic greeting, urgent language, suspicious links, grammatical errors.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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Similar scam emails in general

In most cases, these emails are designed to deceive recipients into revealing personal information, such as login credentials or financial details. They often appear to come from legitimate entities and include urgent requests. Examples of similar emails are "Request For Quotation Plan", "Sign-in Attempt Was Blocked", and "Capital One - Unusual Spending Activities Detected".

Fraudsters can also use email to trick recipients into running malware on their computers.

How do spam campaigns infect computers?

Malicious email attachments, such as infected PDFs, MS Office documents, executables, and archives, can infect a computer when opened. These files may contain hidden malware that activates once opened or if the user takes additional actions (e.g., enables macros in infected MS Office documents).

Cybercriminals behind fraudulent emails can also trick users with deceptive links that lead to harmful websites. These sites may silently download malware or prompt the user to download dangerous software without realizing it.

How to avoid installation of malware?

Always download software and files from official websites or reputable app stores, and steer clear of shady sources. Exercise caution when handling suspicious emails with attachments or links. Keep your operating system and software up to date. Use trusted antivirus and anti-malware tools to detect and block potential risks before they cause harm.

Avoid interacting with pop-ups, ads, and links on untrustworthy websites. Also, do not consent to receive notifications from questionable sites. If you have already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "FedEx Delivery Address Confirmation" email letter:

Subject: FedEx Shipment -

FedEx
Hi. Your package is on its way.

Kindly confirm your delivery address.
    
CONFIRM DELIVERY

Got a question?
Head over to our Support page for help and contact information.

Phishing website used in this scam:

FedEx Delivery Address Confirmation phishing website

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Quick menu:

Types of malicious emails:

Phishing email icon Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Email-virus icon Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion email icon Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

  • Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
  • Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
  • Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
  • Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows

Example of a spam email:

Example of an email spam

What to do if you fell for an email scam?

  • If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
  • If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
  • If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
  • If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using Combo Cleaner Antivirus for Windows.
  • Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Scammers typically send the same generic email to a large number of addresses. These emails are not personalized and often lack names, surnames, or any other identifiable details.

I have provided my personal information when tricked by this email, what should I do?

If scammers have gained access to your login credentials, update your passwords right away. If you are unable to access your accounts, reach out to customer support for assistance in recovering them.

I have downloaded and opened a malicious file attached to an email, is my computer infected?

Malicious files do not always cause infections just by being opened. For example, some MS Office documents require you to enable macros before they activate malware.

I have read the email but did not open the attachment, is my computer infected?

Opening emails themselves is generally safe. The risk arises when you click on links or open attachments in suspicious emails, which can execute harmful software.

Will Combo Cleaner remove malware infections that were present in email attachment?

Combo Cleaner is effective at detecting and removing most known malware. However, advanced threats may be able to hide deep within the system. To ensure thorough detection and removal, it is recommended to perform a full system scan.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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