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How to spot scams like "DHL - A Parcel Collection Has Been Registered"

Also Known As: DHL - A Parcel Collection Has Been Registered phishing email
Damage level: Medium

What is "DHL - A Parcel Collection Has Been Registered"?

Our analysis of the email revealed that it is a phishing email. It is crafted to appear as a notification from DHL (a multinational logistics company). The goal of this scam is to lure unsuspecting recipients into opening a fake web page and disclosing personal information. Such emails should be ignored.

DHL - A Parcel Collection Has Been Registered email spam campaign

More about the "DHL - A Parcel Collection Has Been Registered" scam email

The scam email claims that a parcel collection order (no. 8040690125WWW) has been registered in the DHL24 application. It states that a DHL eCommerce courier will arrive to collect the parcel on 31-01-2025 between 12:00 and 17:00. The email includes a link to view active orders.

Also, it mentions that the order will be verified and executed, and if there are any issues, the recipient will be contacted. The details (date, time, and order number) in this scam email might vary. During our examination, the provided link ("eFaktura DHL eCommerce.") led us to a website that was down.

The link is likely intended to direct users to a fake website that mimics the official DHL login page, with the goal of tricking them into entering their login credentials. If scammers succeed, they can use the stolen login details to access the victim's email, social media, banking, gaming, or other accounts.

With this access, they may make unauthorized transactions, gain access to sensitive personal information, launch further phishing attacks, etc. Additionally, the scammers could sell the login credentials on the dark web. Therefore, it is important to examine emails before opening links and revealing personal details.

Threat Summary:
Name DHL - A Parcel Collection Has Been Registered Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim A parcel collection order number has been registered
Disguise Notification from DHL
Symptoms Generic greeting, urgent language, suspicious links, grammatical errors.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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Similar scam emails in general

Phishing emails are a common tactic used by scammers to trick people into revealing sensitive information. They often appear legitimate, but they lead to fake websites designed to steal login credentials or other personal details (e.g., credit card details or ID card information).

Users should always inspect emails before clicking on any links or providing any information to avoid identity theft, monetary loss, or even computer infections. Some examples of phishing emails are "Offer For The Below Items", "Looking To Forge New Partnerships", and "Standard Bank UCount Rewards".

How do spam campaigns infect computers?

Deceptive emails intended to deliver malware contain malicious attachments or links. The attachments can be infected executables, PDFs, MS Office documents, scripts, archives containing other malicious files, etc. When users open these files or take extra actions (e.g., enable macros in a Word or Excel document), their computers can get infected.

Fraudulent emails may also contain misleading links that lead to compromised or malicious websites. These websites can either automatically download malware or trick users into manually downloading malicious software or files.

How to avoid installation of malware?

Always be cautious with emails that seem suspicious, particularly those containing attachments or links. Avoid clicking pop-ups, ads, and links found on shady sites, and do not accept notifications from such sites. Regularly update your operating system and software, and ensure you have a trusted antivirus and anti-malware program to protect against threats.

Also, only download software and files from reputable sources, like official websites or recognized app stores, and steer clear of suspicious sources, such as pirated software or cracking tools. If you have already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "DHL - A Parcel Collection Has Been Registered" email letter:

Subject: Courier order confirmation 8040690125WWW

Dear Customer,

A parcel collection order no. 8040690125WWW has been registered in the DHL24 application. On 31-01-2025 between 12:00 and 17:00, a DHL eCommerce courier will arrive to collect the parcel.

Active orders can be viewed at:

eFaktura DHL eCommerce.

The registered order will be verified and forwarded for

execution. In case of any problems or doubts, we will contact you at the telephone number or e-mail address provided.

We wish you a pleasant use of the DHL24 application,
DHL eCommerce

NOTE: This message was generated automatically. Please do not reply using the Reply/Reply function

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Quick menu:

Types of malicious emails:

Phishing email icon Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Email-virus icon Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion email icon Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

  • Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
  • Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
  • Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
  • Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows

Example of a spam email:

Example of an email spam

What to do if you fell for an email scam?

  • If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
  • If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
  • If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
  • If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using Combo Cleaner Antivirus for Windows.
  • Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Scammers often send deceptive emails to large numbers of people using tactics like data breaches or public information. Typically, their emails are not personal/targeted.

I have provided my personal information when tricked by this email, what should I do?

If you have shared personal information, immediately change your passwords. Contact your bank or any affected services to report the breach.

I have downloaded and opened a malicious file attached to this email, is my computer infected?

If the file was an executable, your system is probably infected. Nevertheless, if it was a document (e.g., .pdf, .doc), you might have avoided the infection.

I have read the email but did not open the attachment, is my computer infected?

Opening an email is generally harmless. However, clicking links or opening attachments within the email can lead to system infections.

Will Combo Cleaner remove malware infections that were present in email attachment?

Combo Cleaner can detect and remove most known malware infections. However, advanced malware often hides deep within the system, so it is crucial to perform a full system scan to ensure complete protection.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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