How to spot scams like "Fidelity Investments" fraudulent message

What is a fake "Fidelity Investments" notification?

Our team has reviewed the email and determined that it is a phishing attempt disguised as a notification from Fidelity Investments about new account statements and disclosures. Its goal is to trick recipients into visiting a fake website and entering their personal information. This email should be ignored.

More about the "Fidelity Investments" scam email

This scam email pretends to be a legitimate message from Fidelity Investments. It informs recipients about new account statements and disclosures. It includes fake account numbers and a statement date to appear genuine. The message encourages users to log in and review their statements through the provided link ("Review your statements" button).

The link directs users to a fake website that imitates the login page of the recipient's email provider. For instance, if the recipient uses Gmail, the site will mimic the Gmail sign-in page. The scam is designed to steal login credentials by tricking users into entering their email and password.

If scammers successfully steal email account login credentials, they can access the victim's inbox, read private messages, reset passwords for other linked accounts, send phishing messages to contacts, or spread malware. If the victim uses the same details to access other accounts, scammers can access and misuse them as well.

This can lead to identity theft, financial loss, reputational damage, and other consequences. Therefore, it is important to analyze emails like this one and never disclose personal information on websites promoted through them.

Similar scam emails in general

Scams like this show how important it is to be cautious with unexpected emails, even those that appear to come from trusted sources. Scammers often create realistic-looking messages and fake websites to steal sensitive information like login credentials. Falling for such scams can result in serious consequences.

Sometimes, deceptive emails can be used to trick users into infecting their computers. Here are more examples of scam emails: "Update To Your Account Was Requested", "Shared Document - Business Proposal And Product List", and "Tour Organization".

How do spam campaigns infect computers?

Cybercriminals often use email to deliver malware by attaching seemingly harmless files such as MS Office documents, PDFs, scripts, executables, or compressed files (e.g., ZIP or RAR). While these attachments may look legitimate, opening them (or enabling features like macros after opening) can trigger malware execution.

In other cases, these emails may contain a link. Clicking the link can direct users to a malicious website that either tricks them into downloading harmful software or starts the download automatically.

How to avoid installation of malware?

Always review emails and messages carefully before opening attachments or clicking links, especially if they are unexpected, unrelated, or sent from unknown addresses. Download programs and files only from official websites or trusted app stores. Avoid pirated software or activation cracks, as they often contain hidden malware.

Keep your operating system and software up to date to fix security flaws, and use reliable antivirus software to detect and block threats. When visiting dubious websites, avoid interacting with pop-ups, ads, or suspicious buttons, and never allow these sites to send notification.

If you have already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "Fidelity Investments" email letter:

Subject: New account statements and disclosures available

Fidelity Investments
-
Log in
Review your new account statements and disclosures
Statement period ending: 7/23/2025 8:58:56 a.m.
Accounts include: *****2019
*****1966

Please note that additional statements may be available online.

Review your statements

You can also review your statement by logging into Fidelity and going to Accounts & Trade > Documents

Our responsibility and commitment to you: The Fidelity Brokerage Services ("FBS") and Strategic Advisers LLC ("Strategic Advisers") Customer Relationship Summaries ("Form CRS") contain important disclosures about the relationships and services our firm offers to retail investors, including fees and costs, conflicts of interest, and standards of conduct.

Customer Relationship Summaries (Form CRS)
Products, Services, and Conflicts of Interest (PSCOI)
Contact Us

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Phishing site used in this scam:

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Quick menu:

• What is Fidelity Investments fake email?
• Types of malicious emails.
• How to spot a malicious email?
• What to do if you fell for an email scam?

Types of malicious emails:

Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

• Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
• Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
• Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
• Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows. 

Example of a spam email:

What to do if you fell for an email scam?

• If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
• If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
• If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
• If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using  Combo Cleaner Antivirus for Windows.
• Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

Frequently Asked Questions (FAQ)

Why did I receive this email?

If you have received a phishing email, your address was likely obtained through a data breach, a fake form, or another method used. These messages are usually generic, lack personal details such as your name or surname, and are sent to many recipients.

I have provided my personal information when tricked by this email, what should I do?

If you sent your login credentials to scammers, reset the passwords on all affected accounts to protect them from unauthorized use.

I have downloaded and opened a malicious file attached to an email, is my computer infected?

Running a malicious executable file can compromise your system right away. Documents and other files are safer, byut they can still be dangerous if the user is convinced to enable macros or perform other actions.

I have read the email but did not open the attachment, is my computer infected?

Emails on are not harmful, but clicking on malicious links or opening infected attachments inside them can lead to malware infections.

Will Combo Cleaner remove malware infections that were present in email attachment?

Combo Cleaner can identify and eliminate most known threats. However, since advanced malware often hides deep within the system, running a full system scan is crucial for thorough removal.