How to spot scams like "Email Deliverability Alert"

What is "Email Deliverability Alert" scam?

We have inspected the message and concluded that it is designed to appear as an alert from the recipient's email service provider. It contains a link to a fake website used by scammers to steal personal information. Victims of this scam may be unable to access their email accounts and may encounter other issues.

More about the "Email Deliverability Alert" scam email

This phishing email claims that some messages in the recipient's sent folder were not delivered due to a supposed network deliverability error identified as "#x0035A0Y0". It urges the recipient to review the affected email addresses by clicking a link or button labeled "View Failed Deliveries".

This message is designed to trick recipients into interacting with a malicious link that opens a phishing page. That site can mimic the appearance of the recipient's email provider, including Gmail and Yahoo Mail. Its purpose is to steal email account login credentials (email addresses and passwords).

Once scammers obtain that information, they can use it to hijack email accounts. Those accounts can be used to collect information, send deceptive messages, or distribute malware. Also, scammers may try to hijack gaming, social media, financial, or other accounts using the same login information.

Therefore, suspicious emails should be examined before opening links and entering personal details to avoid falling for scams.

Conclusion

This is a phishing email designed to steal email account login credentials by directing recipients to a fake login page. Users should avoid clicking suspicious links and always verify emails before entering personal information. Sometimes, falling for scam emails can lead to malware execution.

Here are more examples of similar scams: "Email Delivery Problems", "New Version Of The Mail System Interface", and "iCloud Storage Full".

How do spam campaigns infect computers?

Cybercriminals often use emails to distribute malware through attachments disguised as legitimate files (e.g., important documents). These attachments may be PDF or MS Office documents, archives, scripts, executables, and opening them or enabling certain features can infect a device.

Malicious emails can also contain links that redirect users to fraudulent or compromised websites. Those pages may secretly download malware onto the system or deceive users into manually downloading and running harmful software.

How to avoid installation of malware?

Programs and files should be obtained only from reliable sources, such as official pages or trusted app stores, while cracked software, pirated applications, and key generators should never be used. Users should also be careful with email attachments and links, especially when messages are unsolicited or sent by unknown individuals.

Keeping the operating system and installed software up to date is also important. In addition, users should avoid clicking suspicious advertisements, pop-ups, and similar content on unreliable websites, and regularly scan devices using reputable security software.

Text presented in the "Email Deliverability Alert" email letter:

Subject: lnvoice Attached-Review

Email Deliverability Alert

Some emails in your sent are not delivered to their intended recipients.
Network Deliverability error: #x0035A0Y0 .

Please review the affected addresses below.
View Failed Deliveries

Fake login page used in this scam:

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Quick menu:

• What is Email Deliverability Alert phishing message?
• Types of malicious emails.
• How to spot a malicious email?
• What to do if you fell for an email scam?

Types of malicious emails:

Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

• Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
• Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
• Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
• Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows. 

Example of a spam email:

What to do if you fell for an email scam?

• If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
• If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
• If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
• If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using  Combo Cleaner Antivirus for Windows.
• Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Fraudsters typically send the same misleading message to a large number of recipients simultaneously. The email addresses used in these campaigns are often obtained from data breaches or collected through phishing websites.

I have provided my personal information when tricked by this email, what should I do?

If login credentials have been compromised, the affected account passwords should be changed immediately. When personal or financial information may have been exposed, users should contact the appropriate organizations, service providers, or authorities to report the incident.

I have downloaded and opened a malicious file attached to an email, is my computer infected?

The likelihood of infection depends on the file type and how the user interacts with it. Certain files, including executables, may launch malicious software immediately after being opened, while documents and similar files often require extra actions.

I have read the email but did not open the attachment, is my computer infected?

Opening an email by typically does not result in a malware infection. In most cases, devices become compromised only after users interact with harmful attachments or links.

Will Combo Cleaner remove malware infections that were present in email attachment?

Combo Cleaner is capable of detecting and removing most known malware from infected systems. However, some advanced threats may use techniques designed to avoid detection, which is why performing a full system scan is recommended.