Live Security Platinum
Written by Tomas Meskauskas
Damage level: High
What is Live Security Platinum and how to remove it?
Live Security Platinum is a rogue antivirus program, which attempts to trick unsuspecting PC users into believing that their computers are infected with spyware and Trojans. This misleading strategy is employed in order to sell a license key for this malicious software. Live Security Platinum rogue is distributed via fake online security scanners and malicious websites, which exploit security vulnerabilities within systems to install this bogus program. When installed on your PC, this fake security scanner will begin imitating a security check-up, resulting in a large list of 'detected' Trojans, worms, and spyware. Do not trust this detection list - it is fake. This bogus software displays an identical list of supposedly detected security threats on each computer it infects.
This misleading software holds no virus definition database or any features required of a legitimate security program. The security scans and warning messages are falsely-generated to trick you into activating a full version. Do not buy Live Security Platinum, it is a scam created by Internet criminals in the hope that you will fall for their trickery and send your money to them. To make the security scan and the malware detection list appear authentic, Live Security Platinum modifies your operating system's registry entries. These modifications will block your Task Manager, Registry Editor, and Command Prompt.
This malicious program is derived from a family of fake antivirus software called "Winwebsec"; previous variants were Smart Fortress 2012, Personal Shield Pro, and Smart Protection 2012. A newer version of this virus is called System Care Antivirus. This family of misleading programs are known for aggressive tactics in order to scare PC users into believing that their computers have serious security infections. When Live Security Platinum infiltrates your PC, it will block most features of your operating system, making the removal process more difficult. Do not trust any of the information displayed by this program - it is rogue antivirus software with the goal of tricking you into buying a license key to remove security infections that do not actually exist on your computer. If you have already bought Live Security Platinum, contact your credit card company and dispute the charges, explaining that you have been tricked into buying fake antivirus software. Use this removal guide to help you eliminate Live Security Platinum from your PC.
The following fake security warning messages are generated by Live Security Platinum:
"Live Security Platinum Warning. Spyware.IEMonster activity detected. This is spyware that attempts to steal passwords from Internet Explorer, Mozilla FireFox, Outlook and other programs. Click here to remove it immediately with Live Security Platinum."
"Live Security Platinum. Firewall Alert Live Security Platinum Firewall has blocked a program from accessing the Internet. Internet Explorer Internet Browser is infected with SVCHOST.Stealth.Key-logger. This worm is trying to send your credit card details using Internet Explorer Internet Browser to connect to remove host."
"Warning! 37 infections found. Last scan detected malicious programs (2), viruses (25), adware (2), spyware (6), tracking cookies (2). These harmful programs causes: System crash, Permanent Data loss, System startup failures, System slowdowns, Internet connection loss, Infecting other computers on your network. It is highly recommended that you remove all the threats from your computer immediately. Remove all threats now, Continue unprotected."
"Activate Live Security Platinum. To perform this action you must activate Live Security Platinum on this computer. Do you want to activate Live Security Platinum now? Yes activate Live Security Platinum (Recommended) Click to activate antivirus and remove all infections, No, continue unprotected (Dangerous) Continue without activation Live Security Platinum."
These security warning pop-ups are fake and generated to scare you. Ignore them. None of the security infections indicated by Live Security Platinum actually exist on your PC. 'Detecting' non existent security threats is merely a misleading strategy used in order to scare you into purchasing a useless license key for Live Security Platinum scam.
Live Security Platinum removal:
This infection modifies your system registry settings, and therefore, you might have problems running your applications. The automatic remover (link below), however, bypasses this restriction and runs successfully on most computers.
The Remover file is named to iexplore.exe, since this infection does not block execution of files with this name. If you cannot download or run the remover installation file, you can download an alternate installer
If you cannot use the Internet or your browser (Internet explorer, Firefox, Opera, Chrome)
Depending on the version of this infection, Live Security Platinum disables Internet browsing capabilities. In this case, you will be unable to use your browser to download removal software or the browser will not work at all. If you have this problem, try the following:
Click Start, then click Run. (Windows logo button on Win7/Vista).
In Windows XP, when the Run dialog appears, enter this text: www.pcrisk.com/download-spyware-remover and then press ENTER. In Windows 7 and Vista, type this text directly into the search field and press ENTER (when pressed Windows logo button)
After pressing enter, the Download file dialogue will appear. Click Run and follow the on-screen instructions to scan your computer. If you cannot run the downloaded file, try renaming it to iexplore.exe
By renaming this file, you will trick Live Security Platinum and it will behave as though you are trying to run Internet Explorer.
Live Security Platinum manual removal (experienced users):
1. Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer starting process press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, then select Safe Mode with Networking from the list.
Here's a video showing how to start Windows in "Safe Mode with Networking":
Windows XP users:
Windows Vista / 7 users:
Windows 8 users:
2. Open Internet Explorer, click Tools and select Internet Options. Select "Connections".
3.Click LAN settings, if 'Use a proxy server for your LAN' is checked, uncheck it and press OK.
4. Download HijackThis and save it to your desktop. Some malicious programs are able to block HijackThis, so when you click the download link, in the Save dialog, rename HijackThis.exe to iexplore.exe and only then click the Save button. After saving the file to your desktop, double click it. In the main HijackThis window click the “Do a system scan only” button. Select the following entry (place a tick at the left of the entry):
O4 - HKCU\..\RunOnce:  %CommonAppData%\\.exe
After selecting the required entry, click "Fix Checked". After this procedure you can close HijackThis and proceed to the next removal step.
5. Live Security Platinum modifies system Hosts file. It is used to resolve canonical names of websites to IP addresses. When it is changed, the user may be redirected to malicious websites, despite observing legitimate URLs in the address bar. It is difficult to determine a site is genuine when the Hosts file is modified. To fix this, please download the Microsoft FixIt tool that restores your Hosts file to the Windows default. Run this tool when downloaded and follow the on-screen instructions. Download link below:
6. Download and install Anti-spyware software to completely remove the infection.
Before downloading automatic remover, you need to enter a fake license key in registration window of this program. Click the "registration" button at the top of the main window of Live Security Platinum and enter this key: AA39754E-715219CE If this key fails, you may have a newer version of this rogue that has infected your computer. You can proceed to the next step without entering this key. (Notice that this registration key only worked with the first variants of Live Security Platinum - latest versions of this fake antivirus software do not have a working key, therefore, even if you purchase this rogue program, you will not be able to activate it).
This will not remove the infection, but will help removal process. Note, that if you copy this key to the clipboard and click the "registration" button, Live Security Platinum may automatically detect your copied key and thank you for registration.
NOTE: Some rogue programs can block the downloading of spyware removers. If you cannot download it using the default location, try one of the alternative download locations below:
- Location 1 (the file is renamed to "iexplore.exe", since most spyware does not block this file)
- Location 2
The fake antivirus programs (also known as "rogue antivirus programs" or "scareware") are applications that tries to lure computer users into paying for their non-existent full versions to remove the supposedly detected security infections (although the computer is actually clean). These bogus programs are created by cyber criminals who design them to look as legitimate antivirus software. Most commonly rogue antivirus programs infiltrate user's computer using poop-up windows or alerts which appear when users surf the Internet. These deceptive messages trick users into downloading a rogue antivirus program on their computers. Other known tactics used to spread scareware include exploit kits, infected email messages, online ad networks, drive-by downloads, or even direct calls to user's offering free support.
A computer that is infected with a fake antivirus program might also have other malware installed on it as rogue antivirus programs often are bundled with Trojans and exploit kits. Noteworthy that additional malware that infiltrates user's operating system remains on victim's computer regardless of whether a payment for a non-existent full version of a fake antivirus program is made. Here are some examples of fake security warning messages that are used in Live Security Platinum distribution:
Computer users who are dealing with a rogue security software shouldn't buy it's full version. By paying for a license key of a fake antivirus program users would send their money and banking information to cyber criminals. Users who have already entered their credit card number (or other sensitive information) when asked by such bogus software should inform their credit card company that they have been tricked into buying a rogue security software. Screenshot of a web page used to lure computer users into paying for a non-existent full version of Live Security Platinum and other rogue antivirus programs:
To protect your computer from Live Security Platinum and other rogue antivirus programs users should:
- Keep their operating system and all of the installed programs up-to-date.
- Use legitimate antivirus and anti-spyware programs.
- Use caution when clicking on links in social networking websites and email messages.
- Don't trust online pop-up messages which state that your computer is infected and offers you to download security software.
Symptoms indicating that your operating system is infected with a fake antivirus program:
- Intrusive security warning pop-up messages.
- Alerts asking to upgrade to a paid version of a program to remove the supposedly detected malware.
- Slow computer performance.
- Disabled Windows updates.
- Blocked Task Manager.
- Blocked Internet browsers or inability to visit legitimate antivirus vendor websites.
If you are experiencing problems while trying to remove Live Security Platinum from your computer, please ask for assistance in our malware removal forum.
If you have additional information on Live Security Platinum or it's removal please share your knowledge in the comments section below.