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How to uninstall Xenon malware

Also Known As: Xenon information stealer
Type: Trojan
Damage level: Severe

What is Xenon?

Xenon is an information stealer, which can be purchased from hacker forums for USD$150 or $80 (depending on the subscription plan). This type of malware resides in an infected device, collects data and sends it to the attacker.

Victims are often not aware of Xenon's presence until particular symptoms are clearly apparent (such as monetary loss, loss of access to personal accounts, etc.).

Xenon malware

Xenon steals passwords, cookies, browser history, download history, autofill data from most popular Chromium-based browsers, and from some Gecko-based browsers.

It also steals clipboard data, Telegram and Discord sessions, Outlook, Pidgin, Psi, Psi +, and FileZilla data, system information (such as IP addresses, geolocations), data from NordVPN, OpenVPN and ProtonVPN clients, and grabs files from specified directories using a mask.

Furthermore, Xenon functions as a clipper - it replaces cryptocurrency wallet addresses of victims with ones belonging to the attackers. Research shows that this stealer targets Armory, Atomic wallet, Bitcoin core, Bytecoin, Dash core, Electrum, Ethereum, Exodus, Jaxx, Litecoin Core, Monero, and Zcash crypto wallets.

Additionally, Xenon logs keystrokes - it records keyboard input (functions as a keystroke logger) and takes screenshots.

Threat Summary:
Name Xenon information stealer
Threat Type Trojan, password-stealing virus, clipper, keylogger.
Detection Names Avast (Win32:RATX-gen [Trj]), BitDefender (Gen:Heur.Variadic.A.116.1), ESET-NOD32 (A Variant Of MSIL/Kryptik.YIT), Kaspersky (HEUR:Trojan-PSW.MSIL.Agensla.gen), Microsoft (Trojan:MSIL/CryptInject.PK!MTB), Full List (VirusTotal)
Malicious Process Name(s) Cacheman Installer (its name may vary)
Symptoms Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.
Damage Stolen passwords and banking information, identity theft, monetary loss, compromised personal online accounts
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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To summarize, victims of the Xenon attack could lose access to a number of personal accounts (such as email, social media), suffer monetary loss, become victims of identity theft, have their personal information leaked, online privacy violated, and encounter other serious problems.

Therefore, users who have this or any other stealers installed on the operating system should remove them as soon as possible. More examples of information stealers are FickerStealer, Covid, MoistStealer, and Anubis.

How did Xenon infiltrate my computer?

Users generally infect computers with malware like Xenon through malspam emails, unofficial software activation or updating tools, or dubious file and software download channels. Malspam emails are emails that recipients receive from cyber criminals. They contain malicious attachments or download links for malicious files.

Their main goal is to trick recipients into executing the file, which then infects the computer with malware. Cyber criminals usually attach a Microsoft Office document, archive file (ZIP, RAR), PDF document, executable file (.exe) or JavaScript file, and wait until recipients open it.

Note that malicious MS Office documents can install malware only when users enable editing/content (macros commands). If the documents are opened with MS Office versions prior to 2010, however, the documents install malicious software automatically, since these older versions do not include "Protected View" mode.

Examples of untrusted file and software download sources are Peer-to-Peer networks (torrent clients), free file hosting websites, freeware download sites, and unofficial web pages. These are used to distribute malicious files by disguising them as legitimate and regular. When users download and open (execute) the files, however, they inadvertently install malware.

Fake software updating tools cause damage by installing malware rather than updates/fixes for installed software, or by exploiting bugs/flaws of outdated software. Trojans are malicious programs that can cause chain infections by installing other software of this kind. Note that malware can only be distributed in this way if Trojans are already installed on computers.

Unofficial activation ('cracking') tools are illegal programs that supposedly activate licensed software free of charge and bypass activation, however, they often install other malicious programs instead.

How to avoid installation of malware

Do not trust irrelevant emails that have files attached (or contain website links) and are received from unknown, suspicious addresses. Software should not be downloaded or installed through third party downloaders, installers, unofficial pages or other similar sources/tools.

Use only official websites and direct links. Installed software should never be updated or activated with third party, unofficial tools, since they can install malware. Furthermore, it is illegal to use third party tools to activate licensed software.

The only legitimate way to update and activate software is to use tools and functions that are provided by the official developers. Regularly scan your computer with reputable antivirus or anti-spyware software and keep this software up to date.

If you believe that your computer is already infected, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Xenon for sale on hacker forum (GIF):

xenon stealer for sale on hacker forum 1

Xenon for sale on hacker forum (GIF):

xenon stealer for sale on hacker forum 2

Xenon running in Task Manager as "Cacheman Installer" (its name might vary):

xenon stealer cacheman installer malicious process in task manager

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows.

If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button.

Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options".

In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.

These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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Xenon information stealer QR code
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