"Walmart email virus" removal guide
What are fake "Walmart" emails?
"Walmart email virus" is a malware-proliferating spam campaign. This term defines a mass-scale operation during which thousands of deceptive emails are sent. The letters distributed through this campaign - are presented as delivery notifications from Walmart - an American international department and grocery store chain. Despite their legitimate appearance, these emails are fraudulent and are in no way associated with Walmart Inc. Upon opening the fake payment invoice - download/installation of the Dridex malicious program is triggered.
The fake "Walmart" emails (subject/title "Invoice copy 6936415"; may vary) inform recipients that their payment has been received and their parcel will be delivered soon. Before the delivery, the scam letters request recipients to review the "payment invoice". When this Microsoft Office Excel document is opened, and its macro commands enabled - Dridex malware's download/installation is initiated.
The primary functionality of Dridex is data theft. This malicious software has keylogging abilities. In other words, it can record keystrokes. This endangers the privacy and security of typed information. Typically, keylogging is used to obtain the log-in credentials (i.e., IDs, usernames, and passwords) of various accounts and platforms. For example, finance-related accounts (e.g., online banks, e-commerce, digital wallets, etc.) can be used to make fraudulent transactions and/or online purchases. Communication platforms (e.g., emails, social networking, social media, messengers, etc.) are also of interest to cyber criminals. These accounts can be used to ask contacts, friends, or followers for loans - under the guise of the genuine owner. Alternatively, the platforms can be used to proliferate malware by sharing infectious files and/or links to malicious websites. To summarize, by trusting the fake "Walmart" emails, users can experience system infections, severe privacy issues, financial losses, and even identity theft. If it is known or suspected that Dridex (or other malware) has already infected the system - an anti-virus must be used to remove it immediately.
|Threat Type||Trojan, password-stealing virus, banking malware, spyware.|
|Hoax||Scam emails are presented as purchase notifications.|
|Disguise||Emails are disguised as notifications from Walmart.|
|Attachment(s)||Invoice_78084.xlsm (filename may vary)|
|Detection Names||Avast (SNH:Script [Dropper]), BitDefender (Trojan.GenericKD.46205626), Fortinet (VBA/Dloader.RAFM!tr), Kaspersky (UDS:DangerousObject.Multi.Generic), McAfee (X97M/Downloader.im), Full List Of Detections (VirusTotal)|
|Symptoms||Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.|
|Distribution methods||Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.|
|Damage||Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
"Spring Marine Management S.A.", "Romanian Post", "Employee Retention Credit", and "KIO KOREA" are some examples of malware-spreading spam campaigns. The emails distributed through these large-scale operations are usually presented as "urgent", "important", "priority", and/or disguised as mail from real companies, institutions, organizations, authorities, and other entities. Aside from distribution of malicious software, scam letters are used to facilitate phishing and other scams. Regardless of what these emails promise, offer, request, or demand, the end-goal is the same - to generate revenue for the scammers/ cyber criminals behind them. Due to the prevalence of spam mail, it is recommended to exercise caution with incoming emails.
How did "Walmart email virus" infect my computer?
How to avoid installation of malware?
To avoid infecting the system via spam mail, it is advised against opening suspect and irrelevant emails - especially any attachments or links present in them. It is recommended to use Microsoft Office versions released after 2010. Malware is not spread exclusively through spam campaigns, it is also distributed via dubious download channels (e.g., unofficial and free file-hosting websites, Peer-to-Peer sharing networks, and other third-party downloaders), illegal activation ("cracking") tools, and fake updates. Therefore, it is important to use only official and verified download sources. Additionally, all programs must be activated and updated with tools/functions provided by legitimate developers. It is crucial to have a dependable anti-virus/anti-software suite installed and kept updated. This software has to be used to run regular system scans and remove detected threats and issues. If you've already opened "Walmart email virus" attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.
Text presented in the "Walmart" scam email letter:
Subject: Invoice copy 6936415
COVID-19: How we're prioritizing safety & shopping needs. Learn more
Pickup Your order
We have received your payment and ready to deliver parcel to you.
Please check your payment invoice once more before delivery.
Fresh ideas in your inbox
Get the weekly scoop on hot items, great savings, and more.
We're here to help!
Use the app to access these popular services
Walmart pay Pharmacy Money services Baby registry Store finder
Questions? Visit our Help Center
Twitter Pinterest Facebook Youtube Instagram
Please do not reply to this email. This mailbox is not monitored.
© 2020 Walmart. All rights reserved.
Appearance of the fake "Walmart" email (GIF):
Malicious attachment distributed via "Walmart email virus" spam campaign ("Invoice_78084.xlsm" filename):
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is "Walmart email virus"?
- STEP 1. Manual removal of Dridex malware.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.