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Do not open the file attached to the New Fax Received email scam

Also Known As: possible malware infections
Damage level: Medium

What is New Fax Received email scam?

Scammers use phishing emails to trick recipients into providing personal information (for example, credit card details, login credentials). Typically, they pretend to be legitimate companies, organizations, or other entities and include a link to some deceptive website in their emails. This phishing email contains a link designed to open a fake Microsoft page.

New Fax Received email scam email spam campaign

New Fax Received phishing email in detail

Scammers behind this phishing email seek to trick recipients into believing that they have received an email notification about a fax message (three scanned PDF and HTML files) received via Xerox scanner. Their goal is to deceive recipients into opening the attached file ("FaxFile .htm") and then entering their login credentials on a fake Microsoft site.

The aforementioned website is designed to look like a Microsoft login website. It asks to enter an email address and a password (login credentials) so sign in. This page sends entered data to a remote server controlled by scammers behind a phishing email used to promote it - scammers use it to steal login credentials.

Usually, scammers use stolen login credentials to hijack email, banking, social media, and other accounts and use them to commit identity fraud, send spam, deliver malware, make fraudulent purchases, transactions, and so on. It depends on the types of accounts that they have managed to access.

It is important to mention that scammers try to access multiple accounts using the same login credentials since some users use the same login credentials for more than one account. Therefore, it is strongly recommended not to use the same login credentials for multiple accounts.

Threat Summary:
Name New Fax Received Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim New fax recieved from Xerox
Attachment FaxFile .htm (its name may vary)
Detection Names (FaxFile .htm) AhnLab-V3 (Phishing/HTML.Generic), Fortinet (HTML/Phishing.B95A!tr), ESET-NOD32 (HTML/Phishing.Gen), Ikarus (Phishing.HTML.Doc), Full List Of Detections (VirusTotal)
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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Phishing emails in general

In conclusion, scammers use this phishing email to trick recipients into providing their email addresses and passwords via the attached HTML file designed to open a website that looks like a Microsoft page. Their goal is to steal login credentials and use them to hijack online accounts (or sell stolen information on the dark web).

More examples of phishing emails are "System Has Detected Irregular Activity Email Scam", "Email Cloud Scam", and "Mail Delivery Failure Scam". Most of them contain a website link designed to open a deceptive website. It is important to know that email can be used as a channel for malware distribution as well.

How do spam campaigns infect computers?

When cybercriminals use emails to distribute malware, they send letters containing malicious attachments or website links. Recipients infect computers with malware by opening malicious files. Typically, cybercriminals seek to trick recipients into opening malicious MS Office or PDF documents, executable files, JavaScript files, archive files (their contents).

Malicious documents opened with MS Office do not install malware unless users enable macros commands (editing/content) in them. Although it does not apply to malicious documents opened with MS Office versions released before 2010 - those versions do not have the "Protected View" feature and install malware without asking to enable macros commands.

How to avoid installation of malware?

Files or attachments received via email should be examined before opening them. If an email is not relevant and received from a suspicious or unknown sender, its contents (links or files in it) should not be opened. Pretty often, emails of this kind are used to deliver malicious software.

Programs and files should be downloaded from legitimate websites and through direct download links. It is not safe to open files downloaded via Peer-to-Peer networks, from unofficial websites, via third-party downloaders, and so on. Files downloaded from or through those sources can be malicious. Third-party installers can be malicious too.

The operating system and installed programs must be updated with implemented functions or tools provided (designed) by their official developers. It is  common for unofficial activation tools (cracking tools) to be designed to install malware. Besides, it is not legal to activate legitimate programs with cracking tools.

A computer should have a reputable antivirus or anti-spyware suite installed on it. It is recommended to run virus scans regularly and keep the installed security software up to date. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the New Fax Received email scam:

Subject: New Fax Recieved From Xerox - (Tuesday, August 3, 2021)

New Fax Received For *********

You have a new fax document from Xerox Scanner.

Pages: 3 Full scanned PDF/ᎻTMᏞ File.

Ꭱeceived Date:    Tuesday, August 3, 2021

Recipient's ID: *********
To view FAX messages, open the attachment and login with your ******** email to authenticate viewer and enable instant access to all your fax messages on the go.

Copyright ©2021 |  Xerox Fax Scanner© | All rights reserved.
Workplace solutions, document management and digital printing technologies to help organizations communicate, connect and work

Screenshot of the fake Microsoft website designed to steal login credentials:

new fax received email scam fake microsoft website

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows.

If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup.

Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button.

In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.

These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software. To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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