How to spot scam emails like "New Sign-in With Your Mail Account"

Also Known As: New Sign-in With Your Mail Account phishing email
Damage level: Medium

What kind of email is "New Sign-in With Your Mail Account"?

Our team has analyzed this email and found that it is a scam. This letter is written by scammers who aim to trick recipients into providing sensitive information. It is disguised as a letter from an email service provider regarding a new sign-in. This scam email contains a link to a phishing website.

New Sign-in With Your Mail Account email spam campaign

More about the "New Sign-in With Your Mail Account" scam email

This email claims that your mail account was used to sign in on a new device (potentially located in Moscow, Russia). It urges you to reset your password if you did not sign in using another device. The "reset your password" hyperlink opens a fake sign-in page mimicking a legitimate page accordingly to the recipient's email address.

For instance, if the recipient uses Bing as the email service provider, the opened page mimics the official Microsoft Bing login page. The purpose of this phishing page is to steal passwords. Scammers could use stolen passwords to hijack email and possibly other accounts.

Depending on the stolen accounts, scammers could use them to send spam, deliver malware, steal money, make fraudulent purchases, steal identities, or perform other malicious activities. Thus, it is highly advisable not to provide sensitive information on suspicious pages.

Threat Summary:
Name New Sign-in With Your Mail Account Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Someone used a new device to sign into an email account.
Disguise Letter from an email service provider.
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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Similar scam emails in general

Phishing emails usually are disguised as important, urgent, and (or) official letters from legitimate entities (e.g., companies or organizations). Scammers use them to trick recipients into providing sensitive information directly via email or phishing websites. Typically, they seek to steal login information, credit card details, ID card information, etc.

Examples of phishing emails are "Storage Capacity", "DHL Shipping Document/Invoice Receipt", and "Microsoft Request Verification". Crooks can also use email to trick recipients into infecting their computers.

How do spam campaigns infect computers?

Crooks behind emails used to deliver malware achieve their goal after recipients open malicious links or attachments. Typically, they aim to trick recipients into opening malicious MS Office, PDF documents, executables, archives (e.g., ZIP or RAR files), ISO files, or JavaScript files.

Not all files infect computers immediately after they are opened. For instance, malicious MS Office documents infect computers after macros commands are enabled.

How to avoid installation of malware?

Do not trust suspicious emails containing links or attachments. Especially the ones that do not concern you and are received from unknown addresses. Download programs (and files) from official pages and stores. Avoid using P2P networks, third-party downloaders, free file hosting websites, and other sources of this kind to download software.

Do not click ads on shady web pages or agree to receive notifications from websites of this kind. Keep the operating system and installed programs updated. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "New Sign-in With Your Mail Account" email letter:

Subject: New sign-in with your Mail account

New sign-in with your Mail account

Your Mail account was just used to sign in on a new device.

12/4/2022 5:49:19 a.m. Central Time
From 719. address potentially located in Moscow, Russia)

If you did not make this change, reset your password. For more help, please visit the Mail Account Activity or Help Center.

Please do not reply to this message.

Screenshot of the phishing website mimicking the official Microsoft website:

new sign-in with your mail account email scam phishing page

Another example of an email from "New Sign-in With Your Mail" spam campaign:

New Sign-in With Your Mail Account spam email (2023-07-03)

Text presented within:

Subject: Critical security alert!!!-Suspicious sign-in attempt in your e-mail account - 7/1/2023 12:35:46 p.m.


For security precautions, check and review this &# e-mail security activity!!!

Dear &#
Your account was used to sign in from a new device or browser.

Safari 16, iPhone, OS X

Approximate location: Ambleside, United Kingdom

7/1/2023 12:35:46 p.m..

If that was you then that's all fine!
If you do not recognise this sign in, please sign in and review your e-mail security activity
e-mail security activity
Note; Due to the frequent theft of mailboxes recently, in order to improve the security and stability of the system, ensure smooth sending and receiving, and provide users with high-quality services please update your account service to our new services to help you enjoy our services and also protect your personal datas.
Kind regards,

The location is approximate and determined by IP address.

Please don't reply to this email.

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced IT skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

Types of malicious emails:

Phishing email icon Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Email-virus icon Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion email icon Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

  • Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
  • Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
  • Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
  • Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows

Example of a spam email:

Example of an email spam

What to do if you fell for an email scam?

  • If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
  • If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
  • If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
  • If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using Combo Cleaner Antivirus for Windows.
  • Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Scammers sent the same letter to all recipients. Typically, crooks behind phishing emails do not target specific individuals (their emails are non-targeted).

I have provided my personal information when tricked by this email, what should I do?

Change your passwords as soon as possible. Do not use the same password for multiple accounts.

I have downloaded and opened a malicious file attached to an email, is my computer infected?

If you have opened an executable file, your computer is probably infected. Other files (e.g., malicious MS Office documents) do not infect computers until users perform additional actions (e.g., enable macros commands).

I have read the email but didn't open the attachment, is my computer infected?

It is safe to open emails even when they contain malicious files or links.

Will Combo Cleaner remove malware infections that were present in email attachment?

Yes, Combo Cleaner will remove malware from the operating system. It can detect almost all known malware. Computers infected with high-end malware must be scanned using a full system scan option. Typically, malware of this kind hides deep in the operating system.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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