How to identify scams like "DPD Online Confirmation Must Be Made"

Also Known As: DPD Online Confirmation Must Be Made phishing email
Damage level: Medium

What kind of scam is "DPD Online Confirmation Must Be Made"?

Upon scrutinizing the email, we unveiled its deceptive nature, revealing it to be a fraudulent communication cleverly masked as an official notification from DPD, a well-known and legitimate parcel delivery service. This is a phishing attempt aimed at tricking recipients into disclosing sensitive information.

DPD Online Confirmation Must Be Made phishing email

More about the "DPD Online Confirmation Must Be Made" scam email

In the phishing email (written in both French and English), the recipient is falsely thanked for registering at dpd.com. The message urges them to log in using their provided username information to access offers and the latest news. It creates a sense of urgency by claiming that there are pending instructions for shipment number 9397355096 from Chronopost.

In order to expedite the delivery, the recipient is prompted to confirm the payment within the next two days before expiration by clicking on the "Confirm" link. Additionally, the email provides a client account number (W3323333) and emphasizes its relevance for ordering supplies, adding an element of legitimacy to the fraudulent communication.

Upon clicking the "Confirm" link, a counterfeit DPD website is accessed, falsely asserting the necessity of paying customs duties or taxes for a shipment. The fabricated webpage includes false shipment information (a tracking number and delivery costs). Users on this deceptive page are then directed to submit their credit card details to fulfill the alleged tax payment requirement.

The fraudulent page in the phishing attempt explicitly demands sensitive credit card information, including the credit card number, cardholder's name, expiration date, and the CVV code. Once in possession of the credit card details, scammers may make unauthorized purchases, conduct online transactions, or sell the obtained information on the dark web.

Moreover, scammers may try to engage in identity theft. Individuals receiving such emails should exercise vigilant caution, refraining from clicking on links or divulging personal information. It is essential to independently confirm the legitimacy of the communication by reaching out to the purported sender through official channels.

Threat Summary:
Name DPD Online Confirmation Must Be Made Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Recipients must confirm the payment
Related Domain vervemedia[.]in
Detection Names Seclookup (Phishing), Sophos (Phishing), Full List Of Detections (VirusTotal)
Disguise Notification from DPD (legitimate company)
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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Similar scam emails in general

Phishing emails often employ urgent language, creating a sense of immediate concern to prompt quick action. They mimic official communication, displaying logos and formatting to appear genuine. Furthermore, they often contain deceptive links or attachments that, when opened or clicked, lead to fraudulent websites or initiate malicious downloads.

Examples of phishing emails are "Yamaha Baby Grand Piano", "Amazon - Your Account Has Been Locked", and "Netflix - Update Your Payment Details". Recognizing these patterns is crucial for individuals to identify and avoid falling prey to phishing attempts.

How do spam campaigns infect computers?

Malicious emails incorporate a link or attachment that, when activated, can inject harmful software into the recipient's computer. The spectrum of potential malware includes viruses, ransomware, spyware, Trojans, and other forms of malware.

Various file types are employed to deliver malware through email attachments, encompassing executable files (.exe), Microsoft Word documents (.doc, .docx), archived files (.zip, .rar), Excel spreadsheets (.xls, .xlsx), and JavaScript (.js) files.

How to avoid installation of malware?

Exercise vigilance when dealing with unsolicited emails, particularly those from unfamiliar senders. Refrain from clicking on links or opening files presented within emails of this kind. Install reliable antivirus and anti-malware software, ensuring regular updates to identify and eliminate potential threats.

Steer clear of interacting with advertisements, pop-ups, buttons, and links on dubious pages. Download files and applications exclusively from official websites or authorized app stores. Avoid the use of pirated software or cracking tools. Keep the operating system and installed software up to date.

If you have already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

The appearane of the phishing page in this email (GIF):

DPD Online Confirmation Must Be Made email scam fake page appearance

Text presented in the "DPD Online Confirmation Must Be Made" email letter:

Subject: Welcome to dpd.com


Merci de votre inscription sur dpd.com.

Pour d'ecouvrir nos offres et notre actualit'e, connectez-vous avec votre identifiant info.

Chronopost vous informe qu'il y a des instructions en attente de votre part pour votre envoi no. 9397355096

Pour effectuer la livraison dans les meilleurs d'elais, confirmez le paiement. La confirmation en ligne doit ^etre effectu'ee dans les deux jours pr'ec'edant l'expiration.


Votre num'ero de compte client est W3323333. Ce num'ero figure sur votre facture et il vous sera demand'e en cas de commande de fournitures.

Thank you for registering at dpd.com.

To find out about our offers and the latest news, log in using your user name info.

Chronopost informs you that there are instructions pending from you for your shipment no. 9397355096

To complete the delivery as soon as possible, confirm the payment. The online confirmation must be made within the next two days before expiration.


Your client account number is W3323333. This number is on your bill and it will be asked when ordering supplies.
dpd.com | Suivez-nous sur Facebook et Twitter.     DPD Group

© DPD 2024 Tous droits r'eserv'es. DPD SAS au capital de 32 632 000 € - 383 960 135 RCS Cr'eteil.
Conform'ement `a la r'eglementation applicable en mati`ere de donn'ees `a caract`ere personnel, vous disposez d'un droit d'acc`es et de rectification et d'opposition pour motifs l'egitimes de vos donn'ees `a caract`ere personnel que vous pouvez exercer par courrier `a l'adresse suivante : Chronopost SAS - Contact Informatique et Libert'es - 3 BOULEVARD ROMAIN ROLLAND, `a PARIS (75014) ou via le formulaire sur www.dpd.com/fr/exercice-des-droits-sur-les-donnees-personnelles, en indiquant vos nom, pr'enom, adresse postale et en joignant une copie recto-verso de votre pi`ece d'identit'e.

© DPD 2023, all rights reserved. DPD SAS with a capital of 32 632 000 € - 383 960 135 RCS Cr'eteil.
According to regulations relative to protection of personal data, you have a right to access, modify, and oppose, for legitimate reasons, your personal data. To exercise this rights , please write to DPD SAS - Contact Informatique et Libert'es - 3 BOULEVARD ROMAIN ROLLAND, in PARIS (75014) or via the form on www.dpd.com/en/rights-personal-data, indicating your name, postal address and attaching a copy of your ID.

Cet e-mail est envoy'e de facon automatique. Il n'est donc pas possible d'y r'epondre en retour.
This e -mail is sent automatically. It is therefore not possible to answer back.

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced IT skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

Types of malicious emails:

Phishing email icon Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Email-virus icon Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion email icon Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

  • Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
  • Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
  • Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
  • Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows

Example of a spam email:

Example of an email spam

What to do if you fell for an email scam?

  • If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
  • If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
  • If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
  • If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using Combo Cleaner Antivirus for Windows.
  • Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Scammers send identical emails to a large number of individuals with the expectation that the fraudulent scheme will trick at least one recipient. These spam emails lack personalization and are disseminated widely in the anticipation of identifying susceptible targets.

I have provided my personal information when tricked by this email, what should I do?

If you have shared your credit card details due to a phishing email, contact your bank to report the incident, freeze or cancel the compromised card, and monitor your account for any unauthorized transactions.

I have downloaded and opened a file attached to an email, is my computer infected?

The probability of a computer infection depends on the type of file being accessed. Executable files, when opened, can immediately lead to an infection, while malicious document files usually require additional user interaction, such as enabling macros, for the infection to occur.

I have read the email but didn't open the attachment, is my computer infected?

Merely opening an email is generally not a cause for concern. The risk arises when individuals actively engage with the email (open links or attached files).

Will Combo Cleaner remove malware infections that were present in email attachment?

Combo Cleaner is effective at detecting and eliminating malware infections. Nevertheless, it is crucial to recognize that advanced malware has the ability to hide deeply within the system. Therefore, performing a full system scan is imperative to ensure the successful removal of hidden or persistent threats.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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