How to identify scams like "Trust Wallet - Urgent Security Notice"

What is "Trust Wallet - Urgent Security Notice" fake message?

We have inspected the email and found that it contains a fake security notice from Trust Wallet. It is designed to appear legitimate and urgent to trick recipients into following the provided instructions. The scammers behind this fraudulent email intend to steal personal information through a fake website.

More about the "Trust Wallet - Urgent Security Notice" scam email

This email claims that Trust Wallet experienced a critical security incident that may have exposed user wallets to unauthorized access. It warns recipients that their wallets could be at risk of being viewed, drained, or compromised in other ways if immediate action is not taken.

It urges recipients to scan their wallets using a supposed official Trustwallet security tool, which it claims can detect risks, suspicious activity, or exploits. It instructs users to follow the provided steps to secure their assets, revoke malicious permissions, or move funds to a safe wallet if necessary.

The email also mentions that blockchain transactions are irreversible, and delaying action could result in permanent loss. Additionally, it advises users never to share their seed phrase or private keys and to only use the provided link to appear legitimate. Its goal is to trick recipients into opening a fake website via the provided link ("Scan Your Wallet Now" button).

Usually, scams like this are used to extract personal information from unsuspecting individuals. In this case, scammers likely aim to obtain secret phrases or private keys so they can hijack cryptocurrency wallets and steal assets. Falling for this scam can result in financial loss.

Thus, it is important to examine emails before opening links or files, or sharing personal information to avoid the associated risks.

Conclusion

In conclusion, this email is a classic phishing attempt designed to trick users into revealing sensitive information, such as seed phrases or private keys. Most likely, the goal is to steal cryptocurrency. Users should always verify messages and avoid clicking links or sharing confidential information to stay safe.

Some examples of scams targeting personal details are "DHL Express - Incomplete Address Information Email Scam", "Intuit QuickBooks - Payment Processed Successfully Email Scam", and "American Express - Account On Hold Email Scam".

How do spam campaigns infect computers?

Threat actors often spread malware through email by sending messages with infected attachments, such as documents (primarily Word, Excel, or PDF files), compressed files, scripts, or executable files. The malware usually activates when the recipient opens the attachment or after taking additional steps, such as enabling macros.

Emails can also contain links that lead users to fake or compromised websites. These sites may attempt to download malware automatically or trick users into downloading and running it themselves. In either case, the system is only compromised after the user interacts with the content presented in the fraudulent email.

How to avoid installation of malware?

Keep your operating system and apps up to date, and run regular scans using a trusted security tool. Download software from official sources or reputable app stores, and avoid using other sources or using cracking tools, pirated software, or key generators. Do not trust ads, pop-ups, and suspicious links on untrustworthy websites.

Be cautious with emails or messages from unknown senders, and do not open unexpected attachments or click unfamiliar links.

Appearance of the scam email (GIF):

Text presented in the "Trust Wallet - Urgent Security Notice" email letter:

Subject: SECURE YOUR TOKEN AND AVOID FALLING INTO THE HANDS OF SCAMMERS.

Trustwallet
Trusted by 200M people • Founded 2017 • Independently Audited
Scan Your Wallet
URGENT SECURITY NOTICE – IMMEDIATE ACTION REQUIRED

Trustwallet Users — A critical security incident requires you to check and secure your wallet now.

Dear Trustwallet User,
What Happened

Trustwallet recently detected a malicious attack that compromised parts of our wallet infrastructure. As a result, some user wallets may have been exposed to unauthorized access.

We have contained the breach
We are actively working with security experts and blockchain investigators
However, your wallet may still be at risk if immediate action is not taken

This incident may affect millions of users, and every user must assume potential exposure until verified.
What This Means for You

If your wallet is compromised, attackers may be able to:

View your wallet address and transaction activity
Attempt unauthorized transfers
Drain assets if your wallet remains unsecured

Do NOT assume your wallet is safe. Even if you see no unusual activity, your wallet must be scanned immediately.
IMMEDIATE ACTION REQUIRED (VERY IMPORTANT)

We have created an official Trustwallet security tool to help you check your wallet status and secure it if necessary.
Scan Your Wallet Now

What the tool does:

Scan your wallet for known compromise indicators
Detect suspicious permissions or exploit patterns
Tell you clearly if your wallet is SAFE, AT RISK, or COMPROMISED

Follow the On-Screen Security Instructions

If the tool indicates ANY RISK, you will be guided to:

Revoke malicious wallet permissions
Secure your assets
Move funds to a safe wallet if necessary
Prevent further unauthorized access

Do not skip any steps shown by the tool.
Important Safety Warnings

To protect yourself:

Trustwallet will NEVER ask for your seed phrase or private keys
Do NOT trust messages claiming to "fix" your wallet outside our official channels
Do NOT connect your wallet to random websites or tools

Only use the official link provided above.
Why You Must Act Now

Blockchain transactions are irreversible. If a compromised wallet is not secured quickly, assets can be permanently lost.
Time is critical. Delaying action increases risk.
Our Commitment to You

We deeply regret this incident and understand the fear and frustration it may cause. Your security is our highest priority:

Conducting a full forensic investigation
Strengthening our infrastructure
Preparing further updates and support resources

You will receive additional communication as more information becomes available.
Scan Now
Scan Your Wallet Now

If you do nothing, your wallet may remain vulnerable.

Thank you for your immediate attention and cooperation.
Trustwallet Security Team

Protecting your assets. Acting with urgency.

If you received this message in error or no longer want to receive security notices, please manage your notification preferences in your Trustwallet account.

© Trustwallet 2025 • All rights reserved.

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Quick menu:

• What is Trust Wallet - Urgent Security Notice phishing attempt?
• Types of malicious emails.
• How to spot a malicious email?
• What to do if you fell for an email scam?

Types of malicious emails:

Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

• Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
• Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
• Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
• Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows. 

Example of a spam email:

What to do if you fell for an email scam?

• If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
• If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
• If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
• If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using  Combo Cleaner Antivirus for Windows.
• Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Most scammers gather email addresses from data breaches or fraudulent websites and send the same message to a large number of people simultaneously. Their emails are not personal/targeted.

I have provided my personal information when tricked by this email, what should I do?

Update the passwords (or other login details) for any accounts that could be compromised. If sensitive data such as banking information or personal ID details was leaked, contact the appropriate organizations or authorities immediately.

I have downloaded and opened a malicious file attached to an email, is my computer infected?

The likelihood of infection varies by file type. Executables can run malware as soon as they are opened, while documents are generally safer unless the user enables features such as macros.

I have read the email but did not open the attachment, is my computer infected?

Reading an email does not infect a system. Malware attacks happen only through opening infected files or following malicious links.

Will Combo Cleaner remove malware infections that were present in email attachment?

Combo Cleaner can eliminate most known malware, and performing a full system scan helps detect hidden or more sophisticated threats that might be designed to avoid detection.