How to identify scams like "cPanel Roundcube - Email Verification"

What is "cPanel Roundcube - Email Verification" scam?

We have analysed the message and concluded that it is a phishing email disguised as an important notification from the email service provider. It is used to steal personal information. Scammers aim to trick recipients into opening a fake website and disclosing login credentials. Such messages should be ignored and removed.

More about the "cPanel Roundcube - Email Verification" scam email

The email is designed to look like a message from the "CPANEL Roundcube support center" and claims that the recipient's email account needs verification to improve security and prevent phishing. It states that multiple reports have been received about phishing attempts and urges the user to verify their account immediately to avoid deactivation.

The message includes a link for verification, labeled "Verify Your Email". It warns that failure to act could result in losing access to the email account. During our examination, the provided link was inactive (the website was down). However, such messages usually direct recipients to fake login websites.

Stolen login credentials can be used to access email, social media, banking, or other online accounts. Cybercriminals may steal sensitive information, such as personal data, financial details, or private messages. They can also use compromised accounts to send spam or phishing messages to others.

In some cases, attackers attempt to reuse the same credentials to access additional accounts, or they sell the gathered information to third parties. Overall, falling for this scam can lead to financial loss, identity theft, serious privacy violations, reputational damage, and other negative outcomes.

Similar scam emails in general

This email is a phishing attempt designed to steal login credentials. The issues that victims may encounter include account hijacking, identity theft, and financial loss. Sometimes, deceptive emails can lead to computer infections. Users should ignore such messages and never enter their credentials on suspicious websites.

More examples of phishing emails are "WeTransfer - Your Files Have Been Downloaded Email Scam", "SecureDocs Document Delivery Email Scam", and "Official Communication - Service Update Required Email Scam".

How do spam campaigns infect computers?

Cybercriminals use email as a delivery method for malware by attaching malicious files or including deceptive links in messages, hoping to trick recipients into interacting with them. The malware is often hidden inside file types such as .exe, Word or Excel documents, PDFs, ZIP or RAR files, or script files.

Infection typically happens only after the user opens the file (or takes additional steps). When included links are clicked, they can lead to fraudulent or hacked websites. These sites can silently download malware onto the device or persuade the user to download and launch it themselves.

How to avoid installation of malware?

Be careful when dealing with emails or messages from unknown sources. Do not open unexpected attachments or click on suspicious links. It is also important to avoid interacting with ads, pop-ups, or other clickable content on unreliable websites, and never allow notifications from questionable pages.

In addition, always download applications and software from official websites or trusted app stores. Avoid using pirated programs, cracks, or key generators. Keeping your operating system and installed software up to date and running regular scans with reputable security tools is also recommended.

Text presented in the "cPanel Roundcube - Email Verification" email letter:

Subject: [********]: Please confirm to continue.

Hello ********

This is CPANEL ROUNDCUBE support centre ,

We have received many report messages requesting for tightening of our email security against phishing. We want to verify your ******** email account to upgrade your security.
Our policy is to end phishing immediately, use the link below to verify your email immediately to avoid deactivation.

Verify Your Email

Please perform this action urgently to avoid losing your email account.

2026 Copyright ********All rights reserved.

Instant automatic malware removal:

Manual threat removal might be a lengthy and complicated process that requires advanced IT skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:

By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by RCS LT, the parent company of PCRisk.com.

Quick menu:

• What is Fake cPanel Roundcube - Email Verification message?
• Types of malicious emails.
• How to spot a malicious email?
• What to do if you fell for an email scam?

Types of malicious emails:

Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

• Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
• Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
• Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
• Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows. 

Example of a spam email:

What to do if you fell for an email scam?

• If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
• If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
• If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
• If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using  Combo Cleaner Antivirus for Windows.
• Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Such deceptive emails are typically distributed to large numbers of recipients, using addresses collected from fake or compromised websites, data leaks, or other sources.

I have provided my personal information when tricked by a scam email, what should I do?

Anyone who suspects their account has been hacked should change their password right away and notify the appropriate authorities if any sensitive data (e.g., credit card details or personal identification information) was exposed.

I have downloaded and opened a malicious file attached to an email, is my computer infected?

Malicious files do not all work the same way, and the danger they pose depends on both the type of file and the user's interaction with it. For example, executable files or scripts can run code immediately after opening. In contrast, documents like Word or Excel files are usually safe unless the user enables certain features, such as macros.

I have read the email but did not open the attachment, is my computer infected?

Your device can only get infected if you click a malicious link or open a malicious attachment. Opening emails without interacting with their contents is safe.

Will Combo Cleaner remove malware infections that were present in email attachment?

Combo Cleaner can remove most malware, but deeply hidden or advanced threats may require a complete system scan to be fully eliminated.