How to spot scams like "Quarantine Report For Your Zoho Account"

What kind of scam is "Quarantine Report For Your Zoho Account"?

We have inspected the email and concluded that scammers behind it seek to trick recipients into believing that it is a quarantine report from the email service provider. The email contains a link to a fake website designed to steal personal information. Victims of this scam may lose access to their email accounts and encounter further issues.

More about the "Quarantine Report For Your Zoho Account" scam email

This scam email claims to be a quarantine report for the recipient's Zoho account. It states that several incoming messages were blocked from delivery. It instructs the recipient to click a link labeled "Rev‏‏iew My Mes‏‏sages" to review and release the held emails. This link opens a fake login website.

The opened site can mimic the appearance of the recipient's email provider (e.g., Gmail or Yahoo Mail). It is designed to pilfer email account login credentials, which can be used to hijack accounts. Stolen email accounts can be used for information harvesting, malware delivery, spreading scams, and other malicious purposes.

Moreover, fraudsters may attempt to access social media, banking, and other accounts using the stolen login information. This can result in additional issues, such as identity theft and monetary loss. Thus, scam emails should be recognized and ignored to prevent the aforementioned outcomes.

Conclusion

This scam email is designed to steal login credentials by directing recipients to a fake email login page. Stolen accounts can be used for further scams, malware distribution, and unauthorized access to other personal accounts. Users should identify these emails as fraudulent and avoid interacting with them.

More examples of similar scams are "DHL - Shipment Address Is Missing Email Scam", "FINAL WARNING: Mailbox Upgrade Required Email Scam", and "Revalidate Multi-Factor Authentication Email Scam".

How do spam campaigns infect computers?

When cybercriminals distribute malware using email, they attach infected files to emails, such as Word, Excel, PDF documents, compressed files like ZIP or RAR, or executables. These files compromise systems after opening them or taking additional steps, such as enabling macros in malicious documents.

Another approach is to include links in emails that lead to fake or unsafe websites. Visiting these sites can either automatically download malware or trick the user into downloading and running it.

How to avoid installation of malware?

Be cautious when online: avoid clicking on links, suspicious ads, or pop-ups encountered on shady websites, and never allow untrusted websites to send notifications. Download software from official websites or trusted app stores, and steer clear of pirated programs, cracks, or unauthorized activation tools.

Pay attention to unexpected or irrelevant emails and messages, especially those containing attachments or links. Keep your operating system and applications up to date, and run regular scans with a reliable security program.

Text presented in the "Quarantine Report For Your Zoho Account" email letter:

Subject: Important: Quarantine Report for your account

Hi ********,
Quarantine Report for your Zoho account ********
Email qua‏‏ran‏‏tine service has prevented the delivery of 7 inc‏‏omi‏‏ng mes‏‏sag‏‏es to your in‏‏bo‏‏x on Thursday, February 5, 2026.
Kindly use the li‏‏nk below to review and release held mes‏‏sa‏‏ges.
mes‏‏sa‏‏ges.

Rev‏‏iew My Mes‏‏sages
Zoho Team
Zoho Corporation, 4141 Hacienda Dr, Pleasanton, CA 94588, USA.

Fake website used in this scam:

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Quick menu:

• What is Quarantine Report For Your Zoho Account phishing email?
• Types of malicious emails.
• How to spot a malicious email?
• What to do if you fell for an email scam?

Types of malicious emails:

Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

• Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
• Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
• Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
• Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows. 

Example of a spam email:

What to do if you fell for an email scam?

• If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
• If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
• If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
• If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using  Combo Cleaner Antivirus for Windows.
• Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

Frequently Asked Questions (FAQ)

Why did I receive this email?

These emails are typically sent to many recipients at once. Cybercriminals often gather email addresses from data breaches, hacked websites, and other similar sources.

I have provided my personal information when tricked by this email, what should I do?

Update the passwords for any accounts that might be compromised, and notify your bank and appropriate authorities if any financial data could have been exposed.

I have downloaded and opened a malicious file attached to an email, is my computer infected?

The likelihood of a system becoming infected depends on the file type and how the user interacts with it. Executable files can trigger malware as soon as they are opened, whereas documents and other file types typically require additional user actions to activate the threat.

I have read the email but did not open the attachment, is my computer infected?

Viewing an email alone does not pose a threat. A device can only become infected if the user interacts with harmful content, such as clicking on malicious links or opening infected attachments.

Will Combo Cleaner remove malware infections that were present in email attachment?

Combo Cleaner can detect and eliminate most known threats. Since advanced malware can be deeply hidden within the system, running a full system scan is recommended to ensure all threats are completely removed.