Written by Tomas Meskauskas on
Xfinity toolbar - how to eliminate browser redirects to xfinity.comcast.net?
What is Xfinity toolbar?
The XFinity toolbar is a browser add-on created by Comcast. This is a browser extension that enables quick access to email, voicemail, Xfinity TV, and other features used by Xfinity high speed Internet customers. This browser add-on is not related to malware or virus infections, however, it is categorized as an unwanted application due to recent user complains. These state that this toolbar was installed on their Internet browsers without consent and that they receive unwanted coupon ads. When installed, Xfinity toolbar changes the Internet browser (Internet Explorer, Google Chrome, Mozilla FireFox) default homepage to xfinity.comcast.net and the default search engine to search.comcast.net (this change can be 'opted out' during the toolbar installation phase).
Furthermore, Xfinity toolbar displays coupon deals when computer users visit online shopping websites. Since the Xfinity toolbar is not related to virus or malware infections, installation without the user's consent is unlikely, however, this situation may occur if it was installed together with free software downloaded from the Internet. To avoid installation of unwanted toolbars such as this, always closely inspect each installation window of any free software you install on your computer, disallowing any changes to be made to your Internet browser settings (homepage and default search engine).
The XFinity toolbar is a browser add-on used by many Comcast Internet users and not related to malware or viruses. Users only need to follow this removal guide if they feel they have not willingly installed this toolbar and are annoyed by coupon ads from Comcast. Redirects to xfinity.comcast.net and search.comcast.net are directly related to installation of the Xfinity toolbar. Use the information provided to return your Internet browser settings to their default values.
- What is XFinity Toolbar?
- STEP 1. Uninstall XFinity Toolbar applications using Control Panel.
- STEP 2. Remove XFinity Toolbar redirect from Internet Explorer.
- STEP 3. Remove XFinity Toolbar browser hijacker from Google Chrome.
- STEP 4. Remove XFinity Toolbar homepage and default search engine from Mozilla Firefox.
- STEP 5. Remove XFinity Toolbar redirect from Safari.
XFinity toolbar removal:
Windows 7 users:
Click "Start" ("Windows Logo" at the bottom left corner of your desktop), choose "Control Panel". Locate "Programs" and click "Uninstall a program".
Windows XP users:
Click "Start", choose "Settings" and click "Control Panel". Locate and click "Add or Remove Programs".
Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose "Programs and Features".
Mac OSX users:
Click “Finder”, in the opened window select “Applications”. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select “Empty Trash”.
In the uninstall programs window, look for "XFinity Toolbar", select this entry and click " Uninstall" or "Remove"
After uninstalling XFinity Toolbar, scan your computer for any remaining unwanted components or possible malware infections. Recommended malware removal software.
XFinity toolbar removal from browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove XFinity Toolbar from Internet Explorer:
Click on the "gear" icon (at the top right corner of Internet Explorer) select "Manage Add-ons". Look for Visicom Media Inc. related entries (XFINITY Toolbar, Updater For XFIN_PORTAL) and disable them.
To change your homepage from xfinity.comcast.net to your preferred domain, click on the "gear" icon (at the top right corner of Internet Explorer) select "Internet Options", in the opened window remove xfinity.comcast.net and enter your preferred domain, which will open each time you launch Internet Explorer.
If you continue to have problems with removal of the xfinity toolbar, reset your Internet Explorer settings to default.
Windows XP users: Click "Start", click "Run", in the opened window type "inetcpl.cpl" In the opened window click the "Advanced" tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type "inetcpl.cpl" and click enter. In the opened window click the "Advanced" tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the "gear" icon. Select "Internet Options".
In the opened window, select the "Advanced" tab.
Click the "Reset" button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the "Reset" button.
Reset Google Chrome settings:
To change your homepage in Google Chrome: Click the Chrome menu icon (at the top right corner of Google Chrome) select "Settings", in "On Startup section" click on "Set pages" (open a specific page or set of pages), remove comcast.net and enter your preferred domain.
To change your default search engine in Google Chrome: Click the Chrome menu icon (at the top right corner of Google Chrome) select "Settings", in the "Search" section click "Manage Search Engines...", remove "XFinity Search" and add your preferred domain.
If you continue to have problems with removal of the xfinity toolbar, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select "Tools". From the opened menu, select "Extensions". In the opened window, select "Settings" (at the left corner of the screen). Scroll down to the bottom of the screen. Click the "Show advanced settings…" link.
After scrolling to the bottom of the screen, click the "Reset browser settings" button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the "Reset" button.
Remove XFinity Toolbar from FireFox:
Click on the Firefox menu (at the top right corner of the main window) select "Add-ons". Click on "Extensions" and disable "XFINITY Toolbar".
To reset your homepage click on the Firefox menu (at the top right corner of the main window) then select "Options", in the opened window remove xfinity.comcast.net and enter your preferred domain.
Computer users who have problems with xfinity toolbar removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click the "Open Help Menu" icon,
Select "Troubleshooting Information".
In the opened window, click the "Reset Firefox" button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the "Reset" button.
Remove xfinity toolbar from Safari:
Make sure your Safari browser is active and click “Safari” menu, then select “Preferences...”
In the preferences window select the “Extensions” tab. Look for any recently installed suspicious extensions and uninstall them.
In the preferences window select “General” tab and make sure that your homepage is set to a preferred URL, if its altered by a browser hijacker - change it.
In the preferences window select “Search” tab and make sure that your preferred Internet search engine is selected.
Make sure your Safari browser is active and click on “Safari” menu. From the drop down menu select “Clear History and Website Data...”
In the opened window select “all history” and click the “Clear History” button.
A browser hijacker is a type of adware that alters user's Internet browser settings by changing one's homepage and default Internet search engine to some unwanted website. Most commonly this type of adware infiltrates user's operating system through free software downloads. While browser redirects might seem as a low risk security infection, computer users should know that the websites to which they are being redirected to commonly contain deceptive online advertisements and the Internet search engine that is presented in such websites might return shady Internet search results. Using such websites for one's daily Internet searches might easily end up in privacy issues, identity theft or malware infections.
A computer that is affected by a browser hijacker is exposed to high risk security infections. To prevent further privacy and security issues it's recommended removing any Internet browser settings altering adware as soon as possible. Here are some examples of free software download clients that are used in XFinity Toolbar distribution:
To avoid installation of XFinity Toolbar be very attentive when downloading and installing free software. If your download is managed by a download client be sure to opt out of installing advertised toolbars or applications that seek to change your homepage and default Internet search engine:
Some of the mentioned free software download clients don't allow downloading the chosen free program if user decides to decline installation of it's offered toolbars, in such cases it's recommended to cancel the installation and look for an alternative download source.
Symptoms indicating that your Internet browsers are affected by a browser hijacker:
- Your homepage and/or default Internet search engine is changed.
- Appearance of new toolbars.
- Slow performance of Internet browsers.
- New Bookmarks or Favorites added.
- You can't change your homepage or default search engine.
- You see online ads on your screen that are not served by the website.
- You get redirected to pages you never intended to visit.
If you are experiencing problems while trying to remove XFinity Toolbar from your Internet browsers, please ask for assistance in our malware removal forum.
If you have additional information on XFinity Toolbar or it's removal please share your knowledge in the comments section below.