IOS CRASH REPORT Scam (Mac)

Click the Wi-Fi icon in the menu bar (or open Control Center) and turn Wi-Fi off. If you're on Ethernet, unplug the cable. This stops any active info-stealer or backdoor from sending data out or accepting commands. Keep the network off until you've booted into Safe Mode (next step) - you'll reconnect there briefly to download the scanner.

macOS Safe Mode loads only Apple-trusted kernel extensions and skips most third-party LaunchAgents and user login items, so persistent Mac malware doesn't auto-run while you set up the scanner. Network access works normally in Safe Mode.

Once Safe Mode has loaded, turn Wi-Fi back on and download Combo Cleaner for Mac. Save the .dmg to your Desktop. You can disconnect Wi-Fi again before scanning if you want extra caution.

Open Activity Monitor (Applications → Utilities → Activity Monitor, or Cmd+Space and type "Activity Monitor"). Sort by CPU usage to spot cryptominers and runaway processes.

Click each unfamiliar process and choose View → Inspect Process (Cmd+I) to see:

• Path - anything in /private/tmp/, ~/Library/Application Support/<random-name>/, or with a generic-looking bundle ID is suspicious
• Code signing - Apple's processes are signed by "Apple" or "Software Signing." Adhoc-signed or unsigned binaries from third parties warrant investigation
• Open Files and Ports - shows what the process is touching on disk and network

Download KnockKnock by Objective-See (Patrick Wardle's free tool, the Mac equivalent of Sysinternals Autoruns). It lists every place macOS malware can persist in a single window: LaunchAgents, LaunchDaemons, Login Items, Cron Jobs, Browser Extensions, Kernel Extensions, Authorization Plug-ins, Mail Plug-ins, Quicklook, Spotlight, and more.

Run KnockKnock and toggle "Filter Signed Items" to focus on unsigned or non-Apple-signed entries. Click any suspicious item to see its file path and code-signing status.

If you'd rather check manually, open Finder → Go → Go to Folder (Shift+Cmd+G) and visit each path:

• /Library/LaunchAgents/ - system-wide, runs at login for any user
• /Library/LaunchDaemons/ - system-wide, runs at boot before login
• ~/Library/LaunchAgents/ - user-level, runs at this user's login
• ~/Library/Application Support/ - where adware drops its data folder, often with a random or app-mimicking name

Then check additional persistence locations in System Settings:

• Login Items & Extensions - System Settings → General → Login Items & Extensions. Click anything you don't recognize and remove it
• Background Items - same panel, "Allow in the Background" section. Mac malware often shows up as a background item with an obscure name
• Configuration Profiles - System Settings → General → Device Management (or "Profiles" on older macOS). Remove any Profile you didn't install yourself

Mac malware sometimes redirects bank, Apple, antivirus, and update domains to attacker-controlled servers via the hosts file or DNS settings.

Hosts file: Open Terminal (Applications → Utilities → Terminal) and run:

sudo nano /etc/hosts

Legitimate entries are commented with #. Any uncommented IP-to-domain mapping is suspicious - especially redirects for apple.com, icloud.com, your bank, or your password manager. Press Ctrl+X to exit nano without saving.

DNS settings: System Settings → Network → click your active connection (Wi-Fi or Ethernet) → Details → DNS. Confirm DNS servers point to your ISP, your router, or a known public resolver (Cloudflare 1.1.1.1, Google 8.8.8.8). Anything else has been hijacked.

Open the .dmg you downloaded in Step 2. Drag the Combo Cleaner icon to the Applications folder. Open it from Launchpad (or Applications), allow it to update its threat database, then click Start Combo Scan and let it complete fully. Review what it found and apply the recommended actions.

Reopen KnockKnock (or revisit the Finder paths from Step 4). Anything you flagged that's still present hasn't been caught by the automated scan. For each remaining suspicious entry:

1. Note the executable path the .plist references (right-click the .plist → Open With → TextEdit, look at <key>Program</key>)
2. Move the .plist to Trash
3. Move the executable file at the referenced path to Trash
4. Empty the Trash

Then go to /Applications and remove any unwanted apps the malware installed. Common adware-installed app names: MPlayerX, NicePlayer, MyShopcoupon, Advanced Mac Cleaner, Mac Cleanup Pro. Drag them to Trash, then check ~/Library/Application Support/ for any folder with the same name and delete it too.

Mac adware persists in browser extensions, search engine settings, homepage, and notification permissions. Reset each browser you use:

• Safari: Safari → Settings → Extensions - uninstall anything you don't recognize. Then Safari → Settings → Search - restore your preferred default search engine. Then Safari → Settings → Websites → Notifications - remove all unfamiliar sites. For a deep reset: Safari → History → Clear History → "all history."
• Chrome: visit chrome://settings/reset → "Restore settings to their original defaults." Then chrome://settings/content/notifications and remove unfamiliar sites.
• Firefox: open about:support → Refresh Firefox. Then check Settings → Privacy & Security → Permissions → Notifications.

Review installed extensions in each browser and remove anything you don't recognize, especially extensions you didn't install yourself.

Some Mac malware tries to weaken built-in security to make persistence easier. Verify each is on:

• Gatekeeper (blocks unsigned apps): System Settings → Privacy & Security → scroll to Allow applications downloaded from → confirm "App Store and identified developers" is selected (not "Anywhere"). If the malware added itself to the allow-list, the entry appears in the same panel - remove it.
• FileVault (full-disk encryption): System Settings → Privacy & Security → FileVault → confirm "FileVault is on for this disk." If it was disabled by malware, turn it back on.
• System Integrity Protection (SIP): open Terminal and run csrutil status. Output should be "System Integrity Protection status: enabled." If disabled, you'll need to reboot into Recovery Mode and run csrutil enable from there.

Then run macOS Software Update (System Settings → General → Software Update) to apply the latest security patches.

If the malware was an info-stealer (AMOS, Banshee, Cthulhu, or RustDoor families are extremely common on Mac), assume every password saved in your browser is compromised. So is your iCloud Keychain if it was unlocked while the malware ran. Change passwords from a different, known-clean device - your iPhone is fine if it's not infected.

Recommended order:

1. Apple ID first - it controls iCloud, Find My, Apple Pay, and the App Store
2. Primary email - the recovery hub for everything else
3. Banking and financial accounts
4. Password manager master password (if you use one)
5. Crypto wallet seed phrases - if you store any seed phrase or private key on the Mac, AMOS specifically targets these. Move funds to a fresh wallet from a clean device immediately, before changing other passwords
6. Social media, shopping, and remaining accounts

Where available, enable phishing-resistant multi-factor authentication (passkeys / hardware keys / authenticator apps) - SMS-based MFA is bypassable.

Reconnect to the network and run one final full scan with Combo Cleaner. Open System Settings → General → Login Items & Extensions and confirm nothing suspicious has reappeared. Open Activity Monitor and verify no unfamiliar process is using significant CPU.

Over the next 7 days, watch for symptom recurrence: high CPU when the Mac is idle, browser redirects returning, fake update prompts, or unfamiliar Login Items reappearing. If anything returns, you missed a persistence point and the procedure needs to be repeated - or you may have a deeper compromise that requires a clean macOS reinstall.