What sort of email is "FedEx Shipment Tracking Number Requires Information"

What kind of email is "FedEx Shipment Tracking Number Requires Information"?

We have inspected this email and determined it is malspam - a fraudulent message crafted to deliver malware. It poses as a shipping notice from FedEx, claiming that a parcel's customs clearance requires further information. The email has no connection to FedEx whatsoever and should be deleted immediately upon receipt.

More about the "FedEx Shipment Tracking Number Requires Information" email

The message is made to look like an official notice from "Federal Express Brokerage Sdn Bhd," a real FedEx entity operating in Malaysia. It references a specific air waybill tracking number and claims the shipment cannot proceed without additional customs documents. A password ("Document123") is also provided, supposedly to unlock the referenced file.

Rather than a traditional file attachment, the email directs recipients toward a link that downloads an ISO image file. ISO files are disk image files that Windows can open like a virtual drive. The password included in the email is likely intended for a password-protected archive found inside that ISO, concealing the actual malware from antivirus detection.

The exact malware delivered through this link is currently unknown. Spam campaigns using ISO files have been used to distribute a wide variety of threats, including trojans, stealers, keyloggers, remote access trojans, ransomware, and other types of malicious software.

Whatever the payload turns out to be, opening files from this email can lead to serious harm. Victims may lose login credentials, banking details, or control of their computers entirely. The email should be disregarded, and the download link must not be followed. If you already clicked the link and ran any file from the resulting ISO, running a full antivirus scan is strongly recommended.

Spam campaign examples

This email is a scam impersonating FedEx, falsely claiming a shipment is held up by customs. The download link leads to an ISO image that delivers malware to the victim's computer. The real FedEx is not associated with this campaign in any way, and the email should be deleted without clicking any links.

DHL Express - Shipment Arrived, Trip.com Booking Confirmation, and Insoorya Express Cargo Shipment Documents are just a few examples of similar malspam we have analyzed. Spam mail is used to proliferate all kinds of malware.

How do spam campaigns infect computers?

Spam campaigns spread malware through malicious attachments or download links embedded in emails. The files involved can take many forms - archives, executables, documents, scripts, or disk images like ISO files. Some formats trigger an infection simply by being opened; others require the user to take additional steps, such as running an extracted file or enabling macro commands.

Email links can lead to malicious websites that download files automatically or present convincing-looking pages to trick the user into running a file manually. ISO image files, in particular, mount as a virtual drive on Windows when opened - placing any malicious executables they contain within easy reach. Clicking anything inside them is all it takes to trigger the infection.

How to avoid installation of malware?

Be cautious with unexpected emails, especially those claiming to be from courier services, banks, or other institutions. Do not open attachments or click links in messages from senders you do not recognize. Even emails that look legitimate can be fraudulent - when in doubt, contact the supposed sender through official channels to verify.

Only download software from official websites and trusted sources. Avoid pirated software, key generators, and software cracks, as these are frequently used to distribute malware. Keeping the operating system and all installed applications up to date is also important, as updates often patch security vulnerabilities that attackers exploit.

A reputable antivirus program provides an additional layer of protection and can intercept threats before they run. If you have already followed a link from this email, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate any infiltrated malware.

Text presented in the "FedEx Shipment Tracking Number Requires Information Email Virus" email letter:

Subject: FedEx Express AWB#5305323204643 - Information is required

Dear Customer,

Please kindly be informed that your shipment with the above-mentioned tracking number requires further information for Customs clearance purposes.
Please refer to the attachment below for details.

Password: Document123

Thank you.

Best Regards,
Federal Express Brokerage Sdn Bhd

Terms & Conditions | Privacy system

Shipment status may also be obtained from our Internet site in USA under [Link] or Globally under [Link]

Please do not reply to this email. This is an automated application used only for sending proactive notifications

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Full appearance of the "FedEx Shipment Tracking Number Requires Information" scam email (GIF):

Instant automatic malware removal:

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Quick menu:

• What is FedEx Shipment Tracking Number Requires Information malspam?
• Types of malicious emails.
• How to spot a malicious email?
• What to do if you fell for an email scam?

Types of malicious emails:

Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

• Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
• Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
• Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
• Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows. 

Example of a spam email:

What to do if you fell for an email scam?

• If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
• If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
• If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
• If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using  Combo Cleaner Antivirus for Windows.
• Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Cybercriminals send this type of message to large numbers of people simultaneously, not to any one individual in particular. Email addresses used in these campaigns are typically gathered from data breaches, purchased from shady vendors, or harvested from online sources.

I have provided my personal information when tricked by this email, what should I do?

Change passwords for any accounts that may have been compromised. If financial information was shared, contact your bank or the relevant institution immediately. Notifying the appropriate consumer protection or cybercrime authorities is also advisable.

I have downloaded and opened a file distributed by this email, is my computer infected?

It depends on what actions were taken after opening the file. An ISO image mounts as a virtual drive on Windows; if you ran an executable found inside it, infection is very likely. If you only opened the ISO without running anything, the risk is lower but not zero.

In either case, running a full system scan is strongly recommended to check for and remove any threats.

I have read the email but did not click any links, is my computer infected?

No. Simply reading an email cannot cause an infection. Malware is only downloaded or activated when the user clicks a link or opens an attachment and interacts with the resulting file. If you did not click anything in this email, your computer is safe.

Will Combo Cleaner remove malware infections present in files distributed by this campaign?

Yes, Combo Cleaner is capable of detecting and removing most known malware. However, some sophisticated threats can embed themselves deep within the system and may not be caught by a quick scan. Running a full system scan ensures a more thorough check.