Apologies For Interruption! POP-UP Scam (Mac)

Also Known As: "Apologies For Interruption!" virus
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove Apologies For Interruption! from Mac?

What is Apologies For Interruption!?

"Apologies For Interruption!" is a fake error message similar to Phishing/Spyware Were Found On Your Mac, Critical System Error: x679Qs5m, and many others. This pop-up is delivered by various rogue websites. Most users visit these sites inadvertently - they are redirected by intrusive advertisements or potentially unwanted programs (PUPs), which typically infiltrate systems without users’ permission. In addition to redirects, PUPs gather sensitive information and deliver intrusive advertisements.

Apologies For Interruption! scam

This error states that a number of system issues have detected and must be eliminated immediately. To achieve this, users must contact 'technicians' via a telephone number provided. These people then supposedly guide victims through the malware removal process. This is a scam - the "Apologies For Interruption!" error is fake. Cyber criminals generate revenue by tricking unsuspecting users into calling and paying for 'tech support' that is not required. Your computer is probably safe and virus free. We strongly recommend that you ignore "Apologies For Interruption!" and never attempt to call the aforementioned telephone number. You can remove the message simply by closing the malicious site, however, some sites use scripts that prevent users from closing browsing tabs/windows. In these cases, close the browser using Task Manager or reboot the system, however, it is important not to restore the previous session the next time the browser is opened, since this will reopen the malicious sites.

Potentially unwanted applications are known to gather various information relating to web browsing activity. Collected data (IP addresses, website URLs visited, pages viewed, search queries, geo-locations, keystrokes, and so on) typically includes personal details that developers share with third parties (potentially, cyber criminals). These people misuse private data to generate revenue. Therefore, the presence of a data-tracking apps can lead to serious privacy issues. In addition, PUPs deliver intrusive advertisements, such as pop-ups, coupons, banners, and so on. These are delivered using tools that enable placement of third party graphical content on any site. Therefore, most overlay visited website content, thereby diminishing the browsing experience. Furthermore important is that these ads conceal underlying website content, thereby significantly diminishing web browsing experience. Intrusive ads might redirect to malicious websites or even execute scripts that download/install malware. Therefore, even a single click might lead to high-risk computer infections. For these reasons, you are advised to eliminate all PUPs immediately.

Threat Summary:
Name"Apologies For Interruption!" virus
Threat TypeMac malware, Mac virus
SymptomsYour Mac became slower than normal, you see unwanted pop-up ads, you get redirected to shady websites.
Distribution methodsDeceptive pop-up ads, free software installers (bundling), fake flash player installers, torrent file downloads.
DamageInternet browsing tracking (potential privacy issues), displaying of unwanted ads, redirects to shady websites, loss of private information.
Removal

To eliminate Apologies For Interruption! virus our malware researchers recommend scanning your computer with Combo Cleaner.
▼ Download Combo Cleaner
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

As mentioned, Apologies For Interruption! shares many similarities with dozens of other fake errors. All claim that system is damaged, however, these false claims are merely attempts to extort money from gullible users. PUPs also share many similarities. By offering a wide range of "useful features", they attempt to give the impression of legitimacy, however, these programs are designed only to generate revenue for the developers. Rather than giving any real value for regular users, PUPs cause unwanted redirects, gather sensitive information, and deliver intrusive ads, thereby posing a direct threat to your privacy and Internet browsing safety.

How did potentially unwanted programs install on my computer?

Some PUPs have official download websites, however, due to the lack of knowledge and careless behavior of many users, PUPs often infiltrate systems without permission. Developers proliferate PUPs using the aforementioned intrusive ads and a deceptive marketing method called "bundling". Developers hide "bundled" apps within "Custom/Advanced" settings (or other sections) of the download/installation processes. Furthermore, many users are likely to rush these procedures and skip steps. In addition, users often click various advertisements and skip steps. This behavior often leads to inadvertent installation of PUPs - users expose their systems to risk of various infections and compromise their privacy.

How to avoid installation of potentially unwanted applications?

Caution is the key to computer safety. Therefore, pay close attention when browsing the Internet and downloading/installing software. Bear in mind that developers invest many resources into intrusive ad design, thereby making them seem legitimate. Once clicked, however, they redirect to dubious websites, such as gambling, adult dating, pornography, and so on. If you see these ads, immediately check the list of installed programs/browser plug-ins and eliminate any suspicious entries. Furthermore, select "Custom/Advanced" settings and carefully analyze each window of the download/installation dialogs. During the process, opt-out of third party software and cancel offers to download/install it. You are advised to download programs from official sources only via direct download links, since third party downloaders/installers "bundle" PUPs, and thus should never be used. If your computer is already infected with PUPs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Text presented in "Apologies For Interruption!" pop-up:

APOLOGIES FOR INTERRUPTION!
PLEASE CALL: +1(888)815-0333
CASE ID: SA556908
Chrome Browser Pops Issue may have been found!
Dear Att Internet Services user - You may have excessive POPUPS or SECURITY ISSUES on your Mac!
It could be because of a possible MALWARE or SPYWARE in your Chrome browser too. Did you install anything suspicious on your MAC Device?
Are you located near Livermore?
Please Call +1(888) 815-0333 immediately and get connected to a Level 2 technician for Mac device.
Please note your Reference number or Case ID is: SA556908
HIGHLY RECOMMENDED SUPPORT CALL
PLEASE CLICK HERE TO PROCEED FURTHER

Instant automatic removal of Apologies For Interruption! virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Apologies For Interruption! virus. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted programs removal:

Remove PUP-related potentially unwanted applications from your "Applications" folder:

mac adware removal from applications folder

Click the Finder icon. In the Finder window, select “Applications”. In the applications folder, look for “MPlayerX”,“NicePlayer”, or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove "apologies for interruption!" virus related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

"Apologies For Interruption!" virus removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove "apologies for interruption!" virus related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove "apologies for interruption!" virus related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove "apologies for interruption!" virus related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Removal Instructions in other languages
Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
Apologies For Interruption! virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of "Apologies For Interruption!" virus on your mobile device.
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Platform: macOS

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Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.