Your Apple ID Has Been Disabled! POP-UP Scam

Also Known As: "Your apple id has been disabled!" virus
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove "Your apple id has been disabled!" from Mac?

What is "Your apple id has been disabled!"?

"Your apple id has been disabled!" is the name of a tech-support scam used to steal users' Apple ID accounts. Scammers promote this scam through a deceptive, unofficial website disguised as a legitimate Apple web page. Typically, visitors do not open this site intentionally - they are forced to visit it by potentially unwanted applications (PUA) installed on their systems. These apps often feed users with intrusive ads and collect browsing-related details.

Your apple id has been disabled! scam

As mentioned, scammers who designed the "Your apple id has been disabled!" scam use it to steal Apple ID accounts. The deceptive website states that the visitor's iPhone is blocked, since it detected some 'illegal activity'. It also states that the user's Apple ID is disabled. To unblock it, people are urged to contact "Apple Support" (scammers) via the "+1(844)-357-0777" number. If contacted, they will ask for Apple ID account's details such as the user's email address and password. Stolen accounts can be used to purchase music, applications, and access the iCloud email. In this way, scammers might cause financial loss and privacy issues for the victims. For these reasons, do not trust unofficial websites, and more importantly, do not provide scammers with any personal details. If a browser opened this or another, similar scam, ignore it and close the site. If for some reason it cannot be closed in the normal way, terminate the entire browser process using Activity Monitor. Note that the closed browsing session should not be restored the next time the browser is opened, since this will reopen the scam website.

Installed PUAs usually open dubious websites - pages associated with various scams. They often collect user-system information including, for example, URLs of websites that they visit, IP addresses, geolocations, entered search queries, and so on. Some PUAs might also record personal details. Developers of these apps share the data with third parties who misuse it to generate revenue. If an app of this type is installed, it might display intrusive advertisements such as coupons, pop-up ads, banners, surveys, and other unwanted ads. When clicked, these apps download/install potentially malicious apps or simply open other untrustworthy websites, including pages that promote tech-support scams.

Threat Summary:
Name "Your apple id has been disabled!" virus
Threat Type Mac malware, Mac virus.
Fake Claim Criminals pretend to be certified technicians from Apple and claim that the user's device has been blocked. They also encourage users to immediately contact them via the telephone number provided.
Tech Support Scammer Phone Number +1(844)-357-0777
Related Domain(s) iosm.s3-website.ca-central-1.amazonaws[.]com
Serving IP Address (iosm.s3-website.ca-central-1.amazonaws[.]com) 52.95.147.3
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Removal

To eliminate Your apple id has been disabled! virus our malware researchers recommend scanning your computer with Combo Cleaner.
▼ Download Combo Cleaner
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

There are many tech-support (and other) scam websites. Some examples are apple.com-mac-booster[.]live, apple.com-fast[.]live, and macos-online-security-check[.]com. Typically, they are used to trick people into contacting scammers who try to obtain personal details or encourage users to pay for software or services, or simply trick them into downloading unwanted software. These scam websites use deceptive methods, display fake virus/error alerts, inform visitors about blocked accounts/computers, and so on. None of these websites or PUAs should be trusted. PUAs are presented as legitimate, however, they often lead to unwanted downloads and redirects and cause problems relating to browsing safety, privacy, etc.

How did potentially unwanted applications install on my computer?

Most are installed with free software or through clicked intrusive advertisements. In the first case, they are installed when people take the quickest route to download or install programs - these might contain unwanted apps bundled into the setup. Bundling is a deceptive marketing method that developers use to trick people into downloading/installing PUAs. They hide information regarding the inclusion (bundling) of PUAs in "Custom", "Advanced" and other similar settings of software set-ups. People cause unwanted downloads and installations when they leave these settings unchanged. They also cause this problem by clicking intrusive ads - once clicked, some can run scripts designed to start the download/installation processes of unwanted apps.

How to avoid installation of potentially unwanted applications?

Download and install software with care. Study each checkbox and the "Custom" or "Advanced" settings any download/installation setup. Deselect offers to download or install unwanted apps. Avoid downloading apps using third party downloaders, Peer-to-Peer networks, unofficial websites, and so on. The best way to download is using official websites. Note that intrusive ads (especially when displayed on dubious websites) redirect users to untrustworthy or even malicious websites. If redirects to dubious websites happen regularly or intrusive ads appear on each opened page, check for suspicious/unwanted extensions, plug-ins, and add-ons on the web browser, and programs installed on the operating system. Remove/uninstall unwanted entries immediately. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Text presented in the "Your apple id has been disabled!" tech-support scam:

Contact Support
Your iPhone has been locked due to detected illegal activity. Your apple id has been disabled! Immediately call Apple Support +1(844)-357-0777 to unlock it!

Appearance of "Your apple id has been disabled!" scam (GIF):

Appearance of Your apple id has been disabled! scam (GIF)

Instant automatic removal of Your apple id has been disabled! virus: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Your apple id has been disabled! virus. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove "your apple id has been disabled!" virus related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

"Your apple id has been disabled!" virus removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove "your apple id has been disabled!" virus related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove "your apple id has been disabled!" virus related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove "your apple id has been disabled!" virus related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
Your apple id has been disabled! virus QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of "Your apple id has been disabled!" virus on your mobile device.
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Platform: macOS

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Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.