Your Apple iPhone Is Infected By (17) Viruses POP-UP Scam (Mac)

Also Known As: "Your Apple iPhone Is Infected By (17) Viruses" pop-up
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove "Your Apple iPhone Is Infected By (17) Viruses" from Mac?

What is "Your Apple iPhone Is Infected By (17) Viruses"?

"Your Apple iPhone Is Infected By (17) Viruses" is a scam promoted through a deceptive website. Its main purpose is to trick people into believing that their iPhone smartphones are compromised and infected, and to promote an app that supposedly fixes this issue. This scam website should not be trusted, and the same applies to apps promoted through it. People generally open this scam website unintentionally and these sites are often opened by potentially unwanted apps (PUAs) installed on their systems.

Your Apple iPhone Is Infected By (17) Viruses scam

When opened, this site displays a pop-up window stating that the visitor's iPhone has been compromised and immediate action is required. The notification on the website states that the iPhone is infected with 17 viruses and, unless removed, they will proliferate further and damage sensitive data, affecting the Facebook account, WhatsApp messages, and other apps. To remove these viruses, people are encouraged to download Shield VPN app. If clicked, the "Clean Device" buttons opens its download page. The mobile version of this scam website is quite similar. It states that the currently-used browsing app is damaged by trojan viruses that were installed whilst visiting corrupted websites. Other information is virtually identical to that displayed on the desktop version. We recommend that you ignore this scam (and virus alert) and do not trust apps promoted through websites of this kind.

Scam websites and other dubious sites often are opened by a potentially unwanted app installed on the browser or computer. PUAs cause unwanted redirects, gather browsing-related data, and often feed users with unwanted, intrusive ads. They gather IP addresses, URLs of visited websites, entered search queries, geolocations, and other similar data. Developers share the information with other parties (possibly cyber criminals) who misuse it to generate revenue. Furthermore, these adware-type apps deliver coupons, banners, surveys, pop-ups, and so on. When clicked, they open potentially malicious pages or execute scripts designed to download/install unwanted apps. Therefore, having apps of this type installed might lead to privacy/browsing safety issues, unwanted installations, and other problems.

Threat Summary:
Name "Your Apple iPhone Is Infected By (17) Viruses" pop-up
Threat Type Phishing, Scam, Social Engineering, Fraud, Mac Virus
Fake Claim Fake error messages claim that the system is infected and encourages users to download a "fixing tool", which is a deceptive application.
Distributed Unwanted Apps Shield VPN
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Removal

To eliminate Your Apple iPhone Is Infected By (17) Viruses pop-up our malware researchers recommend scanning your computer with Combo Cleaner.
▼ Download Combo Cleaner
Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

There are a number of scam websites similar to "Your Apple iPhone Is Infected By (17) Viruses" including, for example, "Your Mac Is Infected With 4 Viruses", "Update To The Latest Version Of Flash Player", and "Your Mac Is Heavily Damaged! (33.2%)". Typically, scammers use these sites to trick people into downloading and installing unwanted apps. Do not trust those apps and simply ignore the websites. Also, do not trust apps that open them, even if they are promoted as legitimate - they are often used to generate revenue for the developers and  provide no promoted tools, features, or other value.

How did potentially unwanted applications install on my computer?

Typically, people end up having unwanted apps downloaded and installed when software developers use the "bundling" method. They use this deceptive marketing method to trick people into downloading/installing PUAs with other software that people download/install intentionally. Developers hide these apps in "Custom", "Advanced" settings of the download/installation set-ups. Users who do not check these settings often cause unwanted download and installation of PUAs. In some cases, these downloads/installations are caused by clicked intrusive, deceptive advertisements that execute scripts designed to download/install various PUAs.

How to avoid installation of potentially unwanted applications?

All software and files should be downloaded from legitimate, official websites and using direct download links. Third party downloaders, Peer-to-Peer networks such as torrent clients, eMule and so on, unofficial websites and other similar sources should not be trusted. Handle each software download and installation with care. Do not any setup without checking all available "Custom", "Advanced" and other options/settings and deselecting bundled apps. Intrusive advertisements often seem legitimate, however, they can cause unwanted redirects. When clicked, they open untrustworthy websites relating to gambling, pornography, adult dating, etc. If you encounter these ads or the browser causes unwanted redirects, check for suspicious, unknown extensions, plug-ins, and add-ons installed on the browser, or programs on the operating system. Remove unwanted entries immediately. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Text presented in the pop-up window:

Your Apple iPhone Is Infected By (17) Viruses.
Immediate action is required to prevent it from spreading and infecting sensitive data like your Facebook account, Whatsapp messages and private applications

Download Shield VPN and follow instructions to clean your device.

Screenshot of the app promoted through this deceptive website:

Shield VPN app promoted through a scam website

Appearance of "Your Apple iPhone Is Infected By (17) Viruses" scam (GIF):

Appearance of Your Apple iPhone Is Infected By (17) Viruses scam (GIF)

Screenshot of this scam page opened on iPhone:

scam website when using iphone

To enable pop-up blocking, fraudulent website warnings, and remove web browsing data in mobile Apple devices, follow these steps:

First, go to "Settings", then scroll down to find and tap "Safari".

Apple mobile devices Safari settings

Check if the "Block Pop-ups" and "Fraudulent Website Warning" toggles are enabled. If not, enable them immediately. Then, scroll down and tap "Advanced".

Enable pop-up blocking and fraudulent website warnings in Apple Mobile Devices

Tap "Website Data" and then "Remove All Website Data".

Apple mobile devices remove web browsing data

Instant automatic removal of Your Apple iPhone Is Infected By (17) Viruses pop-up: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Your Apple iPhone Is Infected By (17) Viruses pop-up. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove "your apple iphone is infected by (17) viruses" pop-up related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

"Your Apple iPhone Is Infected By (17) Viruses" pop-up removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove "your apple iphone is infected by (17) viruses" pop-up related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove "your apple iphone is infected by (17) viruses" pop-up related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove "your apple iphone is infected by (17) viruses" pop-up related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global virus and spyware activity level today:

Medium threat activity
Medium

Increased attack rate of infections detected within the last 24 hours.

QR Code
Your Apple iPhone Is Infected By (17) Viruses pop-up QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of "Your Apple iPhone Is Infected By (17) Viruses" pop-up on your mobile device.
We Recommend:

Get rid of Your Apple iPhone Is Infected By (17) Viruses pop-up today:

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Platform: macOS

Editors' Rating for Combo Cleaner:
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Free scanner checks if your computer is infected. To remove malware, you have to purchase the full version of Combo Cleaner.