Avoid having your account credentials stolen by this email

Phishing/Scam

Also Known As: Email Credentials Phishing spam

(updated)

Damage level:

Get free scan and check if your device is infected.

Remove it now

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What is "Email credentials phishing"?

Email credentials phishing describes a deceptive message claiming to be an official notification from the recipient's email service provider. It alerts users of a 'new security measure' in an attempt to steal their email credentials. This scam tactic is called "phishing" and is a form of social engineering.

Note that most deceptive/scam emails are disguised as "official", "important", "priority". and similar. You are expressly advised against opening suspicious mail or opening attachments/links present within them.

Email credentials phishing spam campaign

More about this phishing email

This message is supposedly from the "Email Administrator", an automatically generated message from the "E-mail security server". It states that, to keep their email accounts safe, users must add a recovery mobile number. This is allegedly a newly-added security measure.

It attempts to alarm users by specifying that, unless a recovery number is added, their accounts will be deactivated, and all associated data, permanently lost.

If users are tricked into 'updating' their email account security in this way, the link in the message redirects them to a hijacked website built using the WordPress template system.

In the site, users are encouraged to enter their email credentials (log-ins and passwords), however, rather than this being an account confirmation allowing users to add recovery numbers, the inputted information is stolen. While this is not a malware infection attempt, it is nonetheless a potentially harmful scam.

If you have already trusted such an email and attempted to log-in with your account details via a third party site, you are strongly advised to immediately change the password within your email service.

Threat Summary:
Name Email Credentials Phishing.
Threat Type Phishing, Scam, Social Engineering, Fraud.
Fake Claim Scam claims that the user's email security requires updating with a recovery mobile number.
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.

Download Combo Cleaner

To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by RCS LT, the parent company of PCRisk.com.

Similar emails in general

Deceptive/scam emails are a frequent occurrence and they serve various purposes. The mail can be employed to obtain private data ("phishing"), infect devices (via dangerous file attachments and/or links leading to them), or to generate profit for cyber criminals in some other way.

You should routinely scan your systems to ensure email account safety. "HARASSMENT COMPLAINT", "On This Day I Hacked Your OS", "Ministry of Justice", and "TOYOTA LOTTERY ORGANIZATION" are some examples of other email scams.

How do spam campaigns infect computers?

Spam campaigns send thousands of deceptive emails. These messages cause infections through malicious files or links leading to them. The emails are typically marked as "official", "important", "urgent" or otherwise highlighted as priority mail.

The attachments come in various formats, such as archive (RAR, ZIP) and executable (.exe, .run) files, Microsoft Office and PDF documents, JavaScript and many others. When these infectious files are opened (executed, run, etc.), they are triggered to initiate the infection and begin downloading/installing malware.

For example, Microsoft Office documents ask to enable macro commands (i.e., to enable editing). If macro commands are enabled, the infection process starts. Note that, in Microsoft Office versions released prior to 2010, this process begins immediately after the document is opened.

How to avoid installation of malware

You are strongly advised not to open suspicious and/or irrelevant emails, especially those received from unknown senders (addresses). Any attachments or links found in suspicious mail must never be opened, as they are the source of a potential system infection.

Users who receive a large influx of emails are advised to regularly run system scans to ensure that none of them have infiltrated an infection into the device. To prevent Microsoft Office documents from downloading/installing malware, use Microsoft Office versions released after 2010.

The newer versions have "Protected View" mode, which stops dangerous documents from automatically enabling macro commands, thereby preventing them from infecting the system with malicious content.

If you have already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "Email credentials phishing" email message:

Server Notification

To keep your Email account safe, we recommend you add a recovery mobile number.
This is our new security measure.
Email:
Password: ******* (Hidden for safety)
Recovery No: none yet
 
ADD RECOVERY NUMBER NOW
 
However, if you do not add your NUMBER, Your account will be
de-activated shortly and all your email data will be lost permanently.
Regards.
Email Administrator
 
This message is auto-generated from E-mail security server, and replies sent to this email can not be delivered. This email is meant for: **********

 Screenshots of the website to which "Email credential phishing" redirects:

Email credential sphishing website 1 Email credential sphishing website 2

Appearance of the website "Email credential phishing" redirects to (GIF):

Email credentials phishing site appearance gif

Another variant of email credentials phishing spam campaign, which contains an attachment: an HTML file ("email_verification_processor.html"). This file imitates an email login page and contains two input fields (login and password). Once entered, this data is saved to a remote server controlled by cyber criminals.

Screenshot of this email spam campaign:

Email credentials phishing spam campaign delivering HTML attachment

Text presented within this email:

Subject: Notification: Scheduled mail server upgrade


Scheduled Mail Server Upgrade For Our Hosting Ser=ice And Email Users!

Dear ******** User,

In an effort to continuously bett=r serve our clients, We will be undergoing a major mail server upgrade.
Why are We Performing this Upgrade?
Moving to newer infrastructure allows us greater flexibility to work with e=ch clients' unique mail requirements and will increase our ability to supp=rt and customize your needs.  Features include improved spam filtrati=n, anti-virus, anti-phishing, enhanced webmail services, upgraded calendar=features, and superior reliability.

How will this Impact Y=ur Services?
We do not anticipate any major interruptions to your services. Upgrade is a=tomatic.  There will be no loss of email messages.

Whe= Will this Maintenance Period Occur?
Please be advised that th= mail server will automatically upgrade after you have verified your email=account.

How do I verify my email account?
Download the attached ******** email account verification processor to&nbs=;verify your email account.

Note: Users who do not verify their em=il accounts will be tagged as inactive, and the company reserves the right=to close all “inactive” email accounts.

Please disregar= if you have already received this notice and you have verified your email=account.


Thanks,
******** Hosting Service Provider

sale=********

Screenshot of the attached HTML file ("email_verification_processor.html"):

Email credentials phishing deceptive HTML attachment

Text presented within this file:

Tue Dec 03 2019 09:50:59 GMT+0200 (Eastern European Standard Time)
******** verification server
 

IMPORTANT
*This is a general notification for all individuals and organizations email accounts hosted on our server*
**Please verify your email account to avoid shutdown**
(Email account not verified will be deleted from our server and the email contents cannot be retrieved)
Confirm your password and click "Verify My Account" for verification after which you will be redirected to
your domain/email which proves your email has been verified automatically and nothing else is needed
********
Password
|    Email Verification and Validation for        ********    |

Another email credentials phishing spam email disguised as cPanel WebMail notification:

Email credentials phishing spam email relating to Webmail

Text presented within:

Subject: cPanel WebMail

Webmail

Dear -,

Your Email verification is required to continue using this email!

Verify your email

 
cPanel WebMail!

Fake cPanel WebMail login website (gestiondecomunidad[.]com) promoted via this spam email:

Email credentials phishing website presented as Webmail login page

Another example of a Microsoft Outlook-related phishing email encouraging recipients to confirm their accounts:

Microsoft Outlook-related phishing email

Text presented within:

Subject: ***** - Storage Full (06) Message Pending incoming emails

Microsoft Outlook
Dear *****,

Please sign in to re-confirm your email address (*****).
Kindly click here to Confirm *****

Screenshot of a phishing website (fake Outlook login site) promoted via this email:

Phishing email designed to collect Microsoft Outlook accounts

Yet another email phishing spam campaign:

Email credentials phishing update another variant (2020-05-08)

Text presented within:

Subject: Mail Delivery System

Hello -


This message is from - server and is marked as SAFE

Your mail box - has 2% of storage remaning. After your mailbox reaches it capacity, you will not be able to send or receive message.

Expand mail capacity to 50GB extra for free here
Expand mail capacity to 300GB extra for $32 here (paypal only)
Continue using mail with low quoter till further notice follow here
Thanks

Mail Administrator -

 
You have received this email as you have previously opted in to receive email marketing when you register on Aventura Post GmbH database
Do you have any questions or complaints please contact us. You can reach us at mail
Contact form |  Privacy Policy

Screenshot of the promoted phishing website (cybxtechnolabs[.]com - fake Webmail login):

Fake webmail login site (cybxtechnolabs.com)

Other scam emails promoting cybxtechnolabs[.]com website:

Spam email promoting cybxtechnolabs[.]com phishing site

Text presented within:

Hello -

We noticed login attempt from IP Address: 49.109.719.11, how ever as part of measures to keep email -  safe we  have  stop such strange login and limited amount of incoming messages for your ID Protection. To restore full service login  HERE  from any device previously used by you
 
 
You have received this email from -  service provider as  it is authomaiclly registared to receive email marketing when you registered
Do you have any questions or complaints please contact us. You can reach us at  mail
Contact form |  Privacy Policy

Scam email promoting cybxtechnolabs.com website (2020-05-15)

Text presented within:

Subject: Microsoft   AVS20 - *****  Antivirus Wizard  MAY-15-2020

This message is marked as  safe by ***** Server

Attn:  *****

As part of our  effort to keep you safe Microsoft has activated AVS20 in-built antivirus on *****

  1. part of our TAC to keep domain  ***** clean and active for subscribed period

Download Update

Microsoft will not be responsible for lost of any form due to failure to update email antivirus

Microsoft AV Update

***** Auto Messaging System

Yet another variant of email credentials phishing spam email:

Spam email promoting mitoteam.com phishing site

Text presented within:

MAILBOX SUPPORT NOTICE!!!

Hi -
Most  of your incoming mails have been put on hold in - Database
Use the Captcha button below to put your mail up-to date instantly in 24 hours,by doing so it shows that that you are a human , not a robot and continue using your account.


Update and Verify -


Thank you,
Support team
- (c) 2020

Phishing website (mitoteam[.]com) promoted via this email:

mitoteam.com - email credentials phishing site

Screenshot of yet another phishing email promoting a fake email login site:

Spam email phishing email credentials (2020-07-13) - sample 1

Text presented within:

Dear User: -

I.T protection has prevented the delivery of 12 new emails to yo ur inbox
as at 13 Jul 2020 because it identified these messages as spam.
You can review the se here and choose what happens to them


Revi ew Message


© 2019 rcs.lt Protection. All rights reserved. |Acceptable Use Policy | Privacy Notice

Screenshot of the promoted website (daparztadmat[.]com):

Email credential phishing site - daparztadmat.com

Screenshot of another spam email promoting a fake Webmail login site:

Spam email phishing email credentials (2020-07-13) - sample 2

Text presented within:

Subject: Delivery Notification: 5 messages to - delayed for 48 hours

Server Administrator | IT Support
Dear postmaster
We are closing all old versions and non-active users from (07/07/2020). Please confirm your email address (-) to keep your account from being deactivated.

Confirm

Account will be  automatically deleted after (03/07/2020). You can change the frequency of these notifications within your mailbox portal.


This e-mail may be privileged and/or confidential, and the sender does not waive any related rights and obligations. Any distribution, use or copying of this e-mail or the information it contains by other than an intended recipient is unauthorized. If you received this e-mail in error, please advise me (by return e-mail or otherwise) immediately

Example of a DHL-themed spam email used to promote a phishing site - tings[.]biz:

DHL-themed phishing email (2020-07-13)

Text presented within:

Subject: DELIVERY SHIPMENT


DHL Global

Dear -,
Please be informed that the tracking number to your shipment will be generated and sent to you soon. We apologise for the delay.

However, a temporary URL has been generated to enable you view your shipping detials online before your Unique Tracking Number is generated.

hxxp://www.dhl.com/track/temp/url?=83494579679337480

If after 48hours of this mail, you havent received your tracking number, kindly contact our customer service for complaint

Thank you for allowing us serve you.

- DHL Customer Service Team -

Screenshot of the promoted phishing site - tings[.]biz:

Phishing website promoted via DHL-themed spam email (2020-07-13)

Screenshot of a Equifax-themed spam email used to promote a phishing site:

Equifax-themed spam email used to promote phishing website

Text presented within:

Subject: ATTN: Mistakes on Your Account


Image of your report
For: -
Date: July 13th, 2020

Due to Equifax' s latest security breach, your current
TransUnion, Equifax, and Experian scores may have changed.

Your Scores are available now at no charge.

View Your Score
To stop receiving emails from us please click above or write to:
A/43, Amarabati, Kolkata 700110
Unsubscribe Here

Phishing website promoted via this email:

Phishing website promoted via Equifax spam email

Screenshot of yet another spam email used to promote a phishing website:

Spam email phishing email credentials (2020-07-13) - sample 4

Text presented within:

Subject: Action Needed: You have (10) undelivered mails

Incoming message  couldn't be
delivered.         
Action Required           Confirmation
How to Fix It
Click below and fix now :
Fix incoming emails issues
Was this helpful?
Original Message Details

Screenshot of yet another scam email promoting a fake Webmail login site:

Email credentials phishing spam mail (2020-07-17)

Text presented within:

Subject: Delivery Notification: 5 messages to - delayed for 48 hours

You have some pending messages    

Your emails on - have been bIocked 7/14/2020 11:12:15 p.m. (EDT). due to authentication error in your domain.
Get all emails unbIocked by following below buttons.

MESSAGES      PREVIEW HERE::.
Microsoft inc © 2020 We are here to serve you better.

Screenshot of the promoted fake Webmail login site:

Fake Webmail login site promoted via spam emails

Example of yet another DHL-themed spam email used to promote a phishing website (fake DHL login site):

DHL-themed spam email promoting a phishing site (2020-07-24)

Text presented within:

Subject: Parcel arrived and ready
Ref Number
32000676
 ETA Date
Jul. 22, 2020
Parcel
Document
THIS IS AN AUTOMATED MESSAGE
Dear Customer,

We would like to notify you on the delivery address provided for your parcel,your shipment on transit could not be delivered dated July. 22, 2020.

Confirm Delivery Details

Thank you for using DHL.

Sincerely,

The DHL Team

Please do not reply to this email; it is used to send automated emails and is not monitored for responses. If you have any questions, please contact DHL Billing Support.

Screenshot of the promoted phishing site (kamleshyadav[.]in):

kamleshyadav.in - a fake DHL login site used for phishing purposes

Example of yet another spam email promoting a phishing site:

Spam email promoting general.farhat.ca phishing website

Text presented within:

Subject: Upgrade and Verify

Hello postmaster,

You have not been able to meet up with the verification task.

Your mailbox - needs to be verified.
This may cause your mailbox fault or you may not be able to receive mails.

To continue using your mailbox, you need to upgrade and verify your mailbox. The service is free.

Verify -

VERIFY NOW
Once the upgrade is complete, your mailbox will work effectively.

This service is free of charge.

- Email provider! © 2020 All rights reserved.

-
Don't like these emails? Unsubscribe.
Powered by -.

Screenshot of the promoted phishing site (general.farhat[.]ca):

General.farhat.ca phishing website promoted via spam email

Another example of a spam email used to promote a phishing site:

Email credentials phishing spam

Text presented within:

Subject: - At Risk!

- Account Verification

Please confirm ownership to continue using this mailbox

:
Full Verification
Please log in to - account  by hour or lose your account.  

- Copyright ©1997-2020

Screenshot of the promoted phishing site (lamonyllkzxtion.info):

 Scam website (lamonyllkzxtion.info) used for phishing purposes

Example of yet another spam email used for phishing purposes:

Email Credentials Phishing spam email (2020-08-24)

Text presented within:

Subject: Important Notice- Fix Incoming Email issues


I​n​c​o​m​i​n​g​ ​m​e​s​s​a​g​e​s​ ​f​o​r​ - c​o​u​l​d​n​'​t​ ​b​e​ ​d​e​l​i​v​e​r​e​d​.

A​c​t​i​o​n​ ​R​e​q​u​i​r​e​d​         C​o​n​f​i​r​m​a​t​i​o​n​
                    
F​i​x​ E​m​a​i​l​ i​s​s​u​e​s​ ​b​e​l​o​w​

This message was sent in response to multiple incoming messages being rejected consistently from 2:00 AM, Thursday, August 20, 2020.

To fix, recover and prevent further rejection of emails by our server, connect to your Company-Assigned OWA portal securely below.

-

Was this helpful?

Original Message Details

Created Date:           Thursday, August 20, 2020
Recipient Address:  -


© 2​0​20​ ​OWA
T​e​r​m​s​ ​o​f​ ​u​s​e​ ​P​r​i​v​a​c​y​ & C​o​o​k​i​e​s

Yet another example of a spam email used to promote a phishing site:

Email Credentials Phishing spam email (2020-09-10)

Text presented within:

Subject: MAILBOX SHUTDOWN PROCESS - Blacklist Summary 9/9/2020 8:35:11 a.m.


Dear -,

SOME INCOMING MESSAGES WERE UNDELIVERED TO INBOX

Due to a IMAP and POP settings error on your e-mail, - incoming messages were delayed.

Log on to - Portal to recover your delay messages.

Proceed Here to Fix Errors

Find some of the errors being detected by the mail server for  - listed below:

Underlivered to inbox
Undelivered to inbox
Underlivered to inbox
Pending delivery

Copyrights© 2020
Help & Contact - Fees - Security - Features
This message is secured and encrypted by Avast.
www.avast.com

Screenshot of the promoted phishing site:

Phishing website promoted via spam emails

Yet another spam email (written in Italian language) used for phishing purposes:

Italian spam email used to for phishing purposes

Text presented within:

Subject: H‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ai pag‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ato il con‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌to due volte nello st‌‌‌‌‌‌‌‌‌‌‌‌esso momento.

Gentile cliente:

Hai pagato la bolletta due volte contemporaneamente.

Riferimento: TIM - 00722-85

Devi compilare il modulo che ti permettera di ricevere un rimborso

Fare clic qui per completare il modulo di riscatto online

CONFERMARE IL RIMBORSO

Ci scusiamo per l'errore

TIMTELECOM ti ringrazia per la tua lealtà


hxxps://www.tim.it/assistenza

Grazie da TIM.

Yet another scam email used for phishing purposes:

Spam email used for phishing purposes

Text presented within:

Subject: finance@parfumsdorsay.com sent you files via WeTransfer
 
Click 'Download images' to view images
 
-
you have received some files
3 items, 8.3 mb in total
Hello,
As Discussed,Here is the product specifications, list of required products and order.

Thanks
Get your files
 
Download link
-
3 items
 
List of Items.pdf 2.1 mb
Purchase Order.pdf 0.9 mb
Specifications.pdf 5.3 mb
To make sure our emails arrive, please add noreply@wetransfer.com to your contacts.
About WeTransfer   ・   Help   ・   Legal   ・   Report this transfer as spam

Yet another example of a spam email used for phishing purposes:

Email Credentials phishing mail (2020-10-07)

Text presented within:

Subject: - shared "Doc#Reminder: Meeting Notice 44327.xls" with you on 10/6/2020 4:20:16 a.m.

 

- shared a file with you
Here's the document that - shared with you.
Meeting reminder message
This link will only work for (-).
Open

Screenshot of a phishing site promoted via this email:

Email Credentials phishing site (2020-10-07)

Yet another spam email used for phishing purposes:

Spam email used for phishing purposes (2020-10-08 - sample 1)

Text presented within:

Subject: You have 9 pending emails. Download them now

 

ACCOUNT NOTIFICATION

Dear -

You have undelivered emails on the server. These emails have not been properly synced with your mailbox.

To synchronize your mailbox with your host, click the below button
Download your emails

Note: If you do not retrieve your undelivered emails now, they may be lost forever and your email data will be lost permanently.

Email Server
- Internet Mail

Yet another spam email used for phishing purposes:

Spam email used for phishing purposes (2020-10-08 - sample 2)

Text presented within:

Subject: Cancellation of your account is been processed within 24 hours‏‎

ATTENTION !!!   ,
 
Request In Progress****
Today   10/05/2020 7:52:40 a.m. We received a request on our server to  SHUTDOWN your account .
 
Note that all your emails associated with your account will be lost.
Are you sure you want to continue with this request? If not, click on the link to re-verify your account and continue using our services
and forward to your colleague so as to notify them about this verification.
 
Click Here To Continue Using Your Account

Thanks,
The Account Team -
© 2020  Account Team. All Rights Reserved.
23 Amphitheater Way San Francisco, CA 908764
© EMAIL INC. 2020

Screenshot of a phishing site (learningsolutionsgroup.org) promoted via this email:

learningsolutionsgroup.org phishing site promoted via spam email

Yet another spam email used for phishing purposes:

Spam email used for phishing purposes (2020-10-08 - sample 3)

Text presented within:

Subject: Mobile Transaction 3831WT14991

 

GRUBHUB

Hello -,

Your order #50553536 is scheduled for delivery on Wednesday, September 23, at 8:00pm.

Your payment method will be charged for the amount of this order within the next 24 hours.

Please go to the order details page to manage your order.

View order details

Ordered from

The Tipsy Taco & Cantina

Yet another spam email used for phishing purposes:

Spam email used for phishing purposes (2020-10-08 - sample 4)

Text presented within:

Subject: - PENDING UNREAD MESSAGE

 

Dear -,

You have [4] undelivered mails

This was caused due to a system delay, Rectify Below

RELEASE PENDING MESSAGES TO INBOX

Sincerely,
- Service

Did you get this?
Create an answer with Did you get this?

Do you get these?

What is this?
Were these tips helpful?YupNo

Yet another variant of a spam email used for phishing purposes:

Email credentials phishing spam mail (2020-10-09)

Text presented within:

Subject: Password Expiry Notice !!!

Attn: postmaster

Message from - Trusted server.


-

Dear postmaster,

Our server detected that the password of your email p-  will expire as of today 08/10/2020 UTC.
To maintain same password and improve mail security defense, follow the process advised below

Use Same Password


2020 - Corporation. All rights reserved. |Acceptable Use Policy | Privacy Notice

Yet another spam email used for phishing purposes:

Spam email used for phishing purposes (2020-10-26)

Text presented within:

Subject: Transferência entre contas Confirmada   (474641)

 

Prezado(a):

Informamos que acaba de ser realizado uma transferência rápida.

COMPROVANTE NO FORMATO HTML

Numero de referencia:
64265875

 
Contrato de Afirmenet:
2717931001

Importe:
83,829.34 €

Operaçãoe:
07/10/20 IMEDIATO

Telefone
707 50 24 24
O millenniumbcp.pt é um serviço do Banco Comercial Português S.A.

Yet another variant of a spam email used to promote a phishing site:

Spam email used to promote phishing website (2020-10-27)

Text presented within:

Subject: You have (9) New Messages Pending Delivery On Your e-Mail Portal

Message generated from -

  1.  
    Action Required

Messages suspended

Message Failure Delivery Notice.
User: -
Suspended incoming messages

How to Fix it  

CLICK HERE to view incoming suspended messages.

Created Date:  10/27/2020 8:03:35 a.m. (EDT).


The information contained in or attached to this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify me immediately by responding to this email and then delete it from your system. We are neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt.

Screenshot of the promoted website:

Phishing website promoted via spam email (2020-10-27)

Yet another spam email used to promote a phishing website:

Spam email used to promote festivo.fi phishing website

Text presented within:

Subject: Fwd: 094732_copy

 

FYI:

We apologize for the delay.

Thanks
Cynthia


1 Attachment | Bank_copy.pdf | Download

Screenshot of the promoted phishing site:

festivo.fi phishing website promoted using spam emails

Yet another spam email used for phishing purposes:

Spam email used for phishing purposes

Text presented within:

Subject: Account Suspended : Please Verify Your Identity

 

Coinbase
Please Verify Your Identity
The ability to login your account has been disabled until we can further verify your identity, please this is for your account security. In order to unlock your account's full funtionalities, please verify your identity by providing a valid ID document.

Please log into your Coinbase account below from a web browser to verify your identity. You will not be able to verify your identity from the Coinbase App.

Verify Your Identity
.
Want free Bitcoin? Invite your friends!
Terms of Service
© Coinbase 2020

Yet another example of a spam email used to promote a phishing website:

Spam email promoting a phishing website (2020-11-23)

Text presented within:

Subject: ******** have (7) Messages Pending Delivery On Your e-Mail Portal

 

Sender
Action Required
Messages suspended

Message Failure Delivery Notice.
User: ********

You have (7) Suspended incoming messages

Please Kindly Verify Below

Confirm Your Email Here . To View Incoming Suspended Messages And Retrieve Them.

Created Date: 11/22/2020 10:57:22 p.m. (EDT).


The information contained in or attached to this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it.  It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful.  If you have received this communication in error, please notify me immediately by responding to this email and then delete it from your system. We are neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt.     
Unsubscribe Preferences

Screenshot of the promoted phishing site:

Email credentials-phishing website promoted via spam emails

Yet another example of a spam email used to promote a phishing website (fake Microsoft Outlook login page):

Spam email promoting a fake Outlook login page (2020-11-25)

Text presented within:

Subject: Recent Account Activity 11/23/2020 9:28:27 p.m.


Email Generation Time   11/23/2020 9:28:27 p.m.

Attn: ********

Access to ******** needs to be validated, visit ********************************  to continue using current password    

You may Change Password here.

Thanks
Mail Service Team

Screenshot of the promoted website:

Fake Outlook login page promoted via spam emails

Yet another spam email used to promote a phishing website:

Spam email used to promote a phishing website (2020-12-03)

Text presented within:

Subject: Mail sync error: [13] messages to ******** take 48 hours

Attn: postmaster

Message from ******** Trusted server.


********

Dear postmaster,

Our server has detected during it's routine security check that the password of your email ******** will expire in 48hrs as from  12/2/2020 6:39:09 p.m. UTC.
To maintain same password and improve mail security defense, follow the process advised below

HERE


2020 ******** Corporation. All rights reserved. |Acceptable Use Policy | Privacy Notice

Screenshot of the promoted phishing site:

Phishing website promoted using spam emails (2020-12-03)

Yet another variant of a spam email used for phishing purposes:

Spam email used for phishing purposes (2021-01-21)

Text presented within:

Subject: Email Login Notification

 

Email Closure Notice
Dear -

We are closing all old version of our Mailbox as from January 19th 2021.
Please follow the link below to update your account.
 
EMAIL ACCESS TO UPGRADE
 
Please do not reply to this message. Mail sent to this address will not be answered.

Phishing website promoted via this email:

Phishing website promoted via email credentials targeting spam

Yet another example of a spam email used for phishing purposes:

Spam email used for phishing purposes (2021-02-01)

Text presented within:

Subject: Comprobante Fiscal - [ id 955834766  ]

 

01 Resultado de imagem para pdf
Descargar todo como.zip archivos adjuntos ( 128 kb)

se anexa el seguiente comprobante fiscal digital
Remitente: Servicio de Administracion Tributaria.
Hemos identificado que tienes pendiente de presentar, al 01 de diciembre de 2020, lo siguiente:
A quien corresponda

SERIE Y FOLIO:  248975
FECHA DE EMISION:  28/01/2020
MONTO TOTAL:  7874.20


Servicio de Administracion Tributaria,
+34 1308 808 500 Capitales y areas metropolitanas

29/01/2021 03:40:13

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Types of malicious emails:

If you opened an attachment or downloaded a file from a suspicious email, run a full system scan with Combo Cleaner. If you only received the email and didn't engage with it, you don't need to scan anything - just identify the scam and delete it. The full procedure below covers both situations and what to do if you already clicked, replied, or sent money.

Credential theft Phishing emails

Fake login pages disguised as PayPal, Microsoft, Apple, banks, or social networks. The email pushes a link to a near-perfect copy of the real login screen. The moment you type your username and password, the attacker has them.

Common subject lines

  • "Action required: confirm your account"
  • "Your password expires today"
  • "Unusual sign-in attempt detected"
  • "Verify your billing information"
Example phishing email impersonating a major brand
Malware delivery Emails with malicious attachments

Trojans hidden inside fake invoices, faxes, shipping confirmations, or Office documents. Opening the attachment runs the payload and infects the system - often with an info-stealer or remote-access trojan.

Common subject lines

  • "Invoice INV-2026-XXXX attached"
  • "Fax received - 3 pages"
  • "Your shipping document is ready"
  • "Voicemail from +1-XXX-XXX-XXXX"
Example email with a fake invoice attachment
Extortion Sextortion emails

Fake claims of webcam recordings demanding cryptocurrency. Almost always a bluff: the attacker pulls a real password from an old data breach to make the threat look credible, then claims to have video of you. They have no recording and no access.

Common subject lines

  • "I know your password is XXXX"
  • "Your account has been hacked"
  • "I have recorded you - 48 hours to pay"
  • "You have been compromised"
Example sextortion email demanding bitcoin payment
Callback fraud Refund & callback scams

"Your subscription was renewed for $499 - call to cancel." Norton, McAfee, Geek Squad, PayPal, and Wells Fargo variants are all common. There's no real subscription. The phone number in the email connects directly to the scammer, who walks you through "refunding" yourself - which is actually them stealing money from your bank.

Common subject lines

  • "Norton subscription auto-renewed - $499.99"
  • "McAfee Total Protection invoice"
  • "Geek Squad order confirmation"
  • "Your PayPal payment is being processed"
Example fake Norton or McAfee subscription renewal email
Credential theft Account suspension & verification scams

"Your account will be deleted in 24 hours - verify now." The artificial deadline is the whole point: it pressures you to click before checking details. The "verify" link goes to a phishing page styled to look like the real provider.

Common subject lines

  • "Your account will be deleted in 24 hours"
  • "Suspicious activity detected - verify now"
  • "Final warning: account closure"
  • "Action required to keep your account active"
Example fake account suspension email
Mixed payload Delivery & package scams

Fake DHL, USPS, UPS, or FedEx tracking, customs fees, or "package undeliverable" notices. Targets anyone expecting a parcel - the timing alone catches many people. The link hides either phishing (asking for card details to "release" the package) or a malware download.

Common subject lines

  • "Your DHL package is held at customs"
  • "USPS - delivery attempt failed"
  • "FedEx tracking update - action required"
  • "Pay $2.99 redelivery fee to release your parcel"
Example fake DHL/USPS/FedEx delivery notification
Remote access Tech support scams

Fake Microsoft, Apple, or "Windows Defender" security alerts pushing a phone number. Real Microsoft and Apple never email a phone number to call. The number connects you to a scammer who asks for remote access to "fix" the imaginary problem and then demands payment.

Common subject lines

  • "Microsoft Defender expired - renew now"
  • "Apple ID security alert"
  • "Critical: virus detected on your PC"
  • "Windows license expired - call now"
Example fake Microsoft or Apple tech support alert email
Wire fraud Advance-fee scams

Inheritance, lottery wins, romance, or business deals that ask for a small fee to release a much larger sum. The classic "Nigerian prince" 419 family of frauds. Once you pay the first fee, more fees appear (taxes, lawyer, transfer charges) until you stop paying. The promised money never exists.

Common subject lines

  • "Inheritance from a relative you didn't know about"
  • "You won the international lottery"
  • "URGENT - business proposal worth $XX million"
  • "Compensation fund release for fraud victims"
Example advance-fee or 419 scam email
Wire fraud Business email compromise (BEC)

CEO impersonation asking employees to wire money or buy gift cards, or fake supplier invoices with newly "updated" bank details for payment redirection. The email often spoofs a real internal executive's display name and uses an external lookalike domain.

Common subject lines

  • "Quick task - need you to buy gift cards"
  • "Updated banking details for invoice payment"
  • "Wire transfer request - urgent"
  • "Are you available?" (CEO impersonation opener)
Example business email compromise wire-transfer request

How to spot a malicious email?

Phase 1~ 2 min
Spot - identify the red flags

1

Check the sender's actual address, not the display name

30 sec

The display name (the human-readable part) is trivial to fake. Always check the full address that comes after it. Common red flags:

  • Domain mismatch - service@paypa1.com, support@micros0ft-help.com, look-alike domains using digits or extra hyphens
  • Free-email impersonation - any "official" message from a bank, courier, or platform sent from a @gmail.com, @outlook.com, or @yahoo.com address
  • Reply-To mismatch - the From address looks legitimate but Reply-To points somewhere completely different
Why this matters

Real companies own their domains and send mail from them. A "DHL" message from a Gmail address is never legitimate, regardless of how convincing the body looks.

2

Watch for urgency, threats, and generic greetings

30 sec

Scams almost always rush you. The point is to make you act before you think. Treat any of the following as a strong signal:

  • "Your account will be deleted in 24 hours"
  • "Final notice" / "Immediate action required"
  • "Dear Customer" or "Dear User" instead of your real name
  • Threats of fines, account closure, legal action, or arrest
  • Promises of refunds, prizes, or money you didn't earn
  • Spelling and grammar mistakes in messages claiming to come from a major brand
3

Hover over every link before clicking

30 sec

On a desktop, hover the mouse over the link without clicking. The real destination shows in the bottom-left status bar of your browser or email client. On a phone, long-press the link to preview the URL.

  • Real Microsoft, PayPal, or bank links go to those exact domains, not redirects through unrelated sites
  • Shortened URLs (bit.ly, tinyurl, t.co) hide the real destination - never click them in unsolicited mail
  • The visible link text and the actual URL must match - mismatches are the single biggest phishing red flag
Pro tip

When in doubt, don't click the link. Open a new browser tab and type the company's address yourself, then log in normally. If there really is an issue with your account, you'll see it there.

4

Treat unexpected attachments as hostile

30 sec

If you didn't ask for the file, don't open it - even if it appears to come from someone you know. Categories that should never be opened from email without verification through another channel:

  • .exe, .scr, .iso, .img, .vbs, .bat - executables, never legitimate attachments
  • .docx, .xlsx, .pptx with "Enable macros" prompts - the macros run the malware
  • .pdf with "Click here to view" buttons - usually a phishing redirect, not a real document
  • .zip, .rar, .7z archives, especially password-protected ones - the password defeats the email scanner
Phase 2~ 2 min
Report and delete - if you haven't engaged

If you only received the email and didn't reply, click, or open anything, the steps below are all you need. Your computer is not infected.

5

Don't reply, don't click "unsubscribe"

30 sec

Replying confirms your address is real and monitored, which gets you added to higher-value scam lists. The "unsubscribe" link in a scam message is rarely a real opt-out - it usually leads to a phishing page or downloads a tracking pixel.

Instead, mark the message as junk or phishing inside your email client (this trains the spam filter), then block the sender.

6

Report the scam to your email provider and authorities

1 min

Inside your email client:

  • Gmail: open the message → ⋮ menu → Report phishing
  • Outlook / Outlook.com: ⋯ menu → ReportReport phishing
  • Apple Mail / iCloud: Move to Junk, then forward to reportphishing@apple.com

Forward or report to authorities:

  • International: forward to reportphishing@apwg.org
  • United States: ic3.gov (FBI)
  • United Kingdom: forward phishing emails to report@phishing.gov.uk (NCSC SERS); for financial loss report at reportfraud.police.uk (Report Fraud, the successor to Action Fraud; 0300 123 2040)
  • Canada: antifraudcentre.ca
  • Australia: scamwatch.gov.au
  • EU: your national CERT - find yours via the ENISA CSIRT map

After reporting, delete the email and empty the Trash folder so you don't accidentally open it later.

Phase 3~ 10–60 min
Recover - if you already engaged with the scam

Pick the step below that matches what you did. If multiple apply, work through them in the order they appear - the steps are arranged from lowest to highest risk.

7

You only clicked a link (didn't enter anything or download anything)

Scenario: clicked link only10 min

Close the page right away. Don't enter any information, even if the page looks legitimate.

  • Clear your browser cache and cookies for the last hour - Chrome/Edge: Ctrl+Shift+DelLast hour → check Cookies and Cached files
  • Run a quick scan with Combo Cleaner in case the page tried to drop a file silently (drive-by download)
  • Update your browser to the latest version - most drive-by exploits target outdated browsers
  • Watch for new browser pop-ups, redirects, or unfamiliar notifications over the next few days
Why this matters

Modern browsers block most drive-by attacks, but a single click on a phishing page can still be enough on an outdated browser or unpatched plugin. A quick scan catches anything that landed silently.

8

You opened an attachment or downloaded a file - run a full malware scan

Scenario: opened attachment⚠ Highest risk60–90 min

Opening an attachment is the most common path to actual infection. Treat the system as compromised until the scans below come back clean. Work through these sub-steps in order:

8.1Disconnect from the network

Unplug Ethernet and turn off Wi-Fi. If the attachment was an info-stealer or remote-access trojan, this stops it from sending data out or receiving commands. Keep the network off until you've booted into Safe Mode (next step) - you'll reconnect there briefly to download the scanners.

8.2Boot into Safe Mode with Networking, then download the scanners

Windows 11: Settings → System → Recovery → Advanced startup → Restart now → Troubleshoot → Advanced options → Startup Settings → Restart → press 5 or F5.

Windows 10: hold Shift, click Power → Restart → Troubleshoot → Advanced options → Startup Settings → Restart → press F5.

Once Safe Mode has loaded, turn Wi-Fi back on and download Combo Cleaner (used in 8.4) and Microsoft Safety Scanner (used in 8.5). Safe Mode loads only minimal drivers, so most malware can't auto-run while you're getting the tools. Save both installers to your Desktop.

8.3Run Microsoft Defender Offline

Reboot to normal Windows. Open Windows Security → Virus & threat protection → Scan options. Select Microsoft Defender Antivirus (offline scan) and click Scan now. The PC restarts into a stripped-down environment and scans the disk before Windows fully loads - this is what catches rootkits and bootkits.

Recommended antivirus
Combo Cleaner

VB100 certified. Includes anti-trojan, registry/persistence scanning, and anti-spyware in one pass. The 7-day free trial is available.

Download Combo Cleaner
8.4Run a full Combo Cleaner scan

Install Combo Cleaner and run a full system scan (not the quick scan). Let it complete fully, review what it found, and apply the recommended actions. Combo Cleaner will quarantine known trojans and remove their persistence in the registry.

8.5Run Microsoft Safety Scanner as a second-opinion scan

Download Microsoft Safety Scanner (MSERT.exe). The binary expires every 10 days, which means every download has the latest signatures. Run a full scan after Combo Cleaner to catch anything one engine alone might miss.

8.6Reset browsers and clear notification permissions

Many email-borne trojans drop adware that hijacks browsers. Reset each browser you use:

Chrome: chrome://settings/resetRestore settings to their original defaults. Then chrome://settings/content/notifications - remove unfamiliar sites.

Edge: edge://settings/reset. Then edge://settings/content/notifications.

Firefox: about:supportRefresh Firefox.

8.7Re-enable Defender, Tamper Protection, and update everything

Open Windows Security → Virus & threat protection → Manage settings and confirm Real-time protection, Cloud-delivered protection, and Tamper Protection are all on. Then run Settings → Windows Update → Check for updates and update browsers and applications.

Important

If the scans keep finding new threats on each run, or files reappear after deletion, you may have a deeper compromise that needs a clean Windows reinstall. See pcrisk's full manual malware removal guide for the extended procedure (Process Explorer, Autoruns, hosts file inspection).

9

You entered credentials on a fake login page

Scenario: shared password⚠ Act fast20 min

Assume the attacker has your password and is using it right now. Speed matters.

  1. Change the password from a different, known-clean device (your phone is fine if it's not infected). Don't reuse the old password anywhere else.
  2. Enable two-factor authentication if you haven't already. Prefer an authenticator app or hardware key over SMS.
  3. Sign out of all sessions - most platforms have a "sign out everywhere" option in security settings, which kicks the attacker out.
  4. Review recent activity - look for unfamiliar logins, new devices, forwarding rules, or app permissions. Remove anything you don't recognize.
  5. Check your other accounts - if you reused that password anywhere else, change it there too. Check your exposure at haveibeenpwned.com.
  6. Update security questions - the attacker may have seen the answers in your account profile.
Why email comes first

If you only have time to change one password, change your primary email password - it's the recovery hub for every other account. An attacker who controls your email can reset everything else.

10

You sent money or shared bank, card, or ID details

Scenario: financial loss⚠ Contact bank now30 min

Time is the single biggest factor in recovering money. Banks can sometimes recall a wire or reverse a card transaction within the first few hours.

  1. Call your bank or card issuer immediately. Use the number on the back of the card, not any number from the scam email. Ask them to freeze the card, reverse the transaction if possible, and flag the account for fraud monitoring.
  2. If you sent a wire transfer or used a money-transfer service (Western Union, MoneyGram, Zelle, Wise), call them directly and request a recall. Some can be reversed within minutes if reported fast.
  3. If you sent cryptocurrency or gift cards, recovery is unlikely - but report it anyway, since law enforcement tracks these patterns.
  4. File a police report. You'll need the report number for any insurance, bank, or credit-bureau claim. Save the report number.
  5. File with the right authority for your country:
  6. Set fraud alerts on all major credit bureaus if you shared any ID details. US: Equifax, Experian, TransUnion. UK: Experian, Equifax, TransUnion (Cifas Protective Registration is a stronger option).
  7. Save all evidence - the original email (with full headers), screenshots of the fake site, transaction records, any phone numbers or chat logs.
Phase 4~ 15 min + 30 days
Verify & monitor

11

Final scan and startup-app check

15 min

Reconnect to the network and run one final full scan with Combo Cleaner, followed by a Windows Defender quick scan. Then open Task Manager (Ctrl + Shift + Esc) and switch to Startup apps - disable anything unfamiliar.

Make sure Windows, browsers, and any applications you use are fully up to date. The infection vector that worked on you once usually involves outdated software.

12

Monitor accounts and credit for 30 days

5 min/day · 30 days

Most fraud follow-ups land in the first month. Until that window closes, keep watching:

  • Bank and card statements - daily for the first week, then weekly
  • Email - watch for password-reset confirmations or login alerts you didn't trigger
  • Credit report - US: free at annualcreditreport.com; UK: Experian, Equifax, TransUnion all have free tiers
  • Breach alerts - sign up at haveibeenpwned.com to be notified when your email appears in new leaks

If anything new appears in any of those, treat it as a continuing compromise: change passwords again, contact the bank again, and update the police report.

Important: If you didn't click anything, didn't reply, and didn't open any attachment, your computer is not infected - just delete the email and move on. If you opened an attachment or downloaded a file, run an automated scan with Combo Cleaner and Windows Defender and stop there. That path catches the vast majority of email-borne malware without the risk of breaking Windows by deleting the wrong file.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Your email address may have been leaked and used in a campaign operated by scammers. Emails like this one are not personal - they are sent to all addresses in databases that scammers have.

I have provided my personal information when tricked by this email, what should I do?

If you have provided your password, change all passwords as soon as possible (especially if scammers can use the provided password to access other accounts). If you have provided credit card details, ID card information, or other details, contact your bank or other corresponding institutions/authorities.

I have downloaded and opened a malicious file attached to this email, is my computer infected?

If that was a document (e.g., a Microsoft Office or PDF document), your computer might not be infected. Documents do not infect computers until macros commands are enabled (or other actions are performed). However, if the file attached to an email was executable, your computer may already be infected.

Was my computer actually hacked and does the sender have any information?

It is unlikely that your computer has been hacked (or infected). It is common for scammers to use old passwords retrieved from databases containing leaked data.

How did cyber criminals get my email password?

Cybercriminals may have gained access to your email after a data breach (if the information stolen from a page that you have registered to contained login credentials). You may also have provided your password on some phishing pages.

I have read the email but did not open a malicious attachment, is my computer infected?

No, reading emails is harmless. Computers cannot be infected without opening links or attachments.

Will Combo Cleaner remove malware infections that were present in email attachment?

Yes, Combo Cleaner can detect and eliminate almost all known malware. It is required to scan the operating system using a full scan to remove high-end malware. Usually, malware of this kind hides deep in the system to avoid detection.

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Tomas Meskauskas

Tomas Meskauskas

Expert security researcher, professional malware analyst

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats.

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