Do not click the link in Credito Agricola email scam

Also Known As: possible malware infections
Distribution: Low
Damage level: Medium

Credito Agricola email scam removal guide

What is Credito Agricola email scam?

Typically, cybercriminals behind emails like this one attempt to convince unsuspecting recipients to click on the links and provide sensitive information (such as bank accounts, credit card details, social security numbers, or other information) on the opened pages, or to send them those details directly via email. It is important to mention that such phishing emails are designed to look like they are sent from legitimate companies, organizations, or other entities.

Credito Agricola email scam

This email is written in the Portuguese language. It is disguised as an email from Credito Agricola, a company in Portugal that offers banking services such as insurance, deposits and investment, credit, and online banking. Therefore, it can be assumed that scammers behind this email are targeting people living in Portugal who are using the Credito Agricola company's services. As stated in the email, the bank has blocked its service because the limit of attempts to update security keys has been exceeded. Recipients are encouraged to open a provided website (via the "Realizar Processo") and provide certain information to unblock the account. Moreover, they are warned that if they do not do it within three days of receiving this email, then they will need to pay 147.30 EUR to unblock the account. It is known that the link in this email opens phishing websites asking to provide personal information. Some of them may be designed to look like the official Credito Agricola website and used to trick recipients into providing credit card details, bank accounts or other banking information, or login credentials.

Threat Summary:
Name Credito Agricola Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Recipient's Credito Agricola bank account is blocked
Disguise Letter from the Credito Agricola company
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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In conclusion, this email is disguised as the official letter from the Credito Agricola bank and used to trick recipients into opening phishing websites and providing sensitive information on them. Typically, cybercriminals behind such emails attempt to trick unsuspecting recipients into providing details that could be used to steal identities, personal accounts (e.g., email, social media, banking accounts), make fraudulent purchases, transactions, and for other malicious purposes. It is important to mention that emails can be used not only to extract personal from their recipients but also to trick them into installing malware via attachments or download links for malicious files. More examples of phishing emails are "Ruralvía Seguridad Email Scam", "Amazon Customer Care Email Scam" and "Verify Microsoft Account Email Scam".

How do spam campaigns infect computers?

Recipients get tricked into installing malware via emails when they open malicious attachments or files that they have downloaded using the website links in those emails. Some examples of files that cybercriminals use in their malspam campaigns are Microsoft Office, PDF documents, executable files like .exe, archive files like ZIP, RAR, and JavaScript files. It is important to mention that malicious documents do not install malware unless users enable malicious macros (editing/content) in them. However, when malicious documents are opened with older Microsoft Office versions (released prior to 2010), then they do not need any additional permissions to install malicious software. Therefore, it is advisable to open documents with newer MS Office versions. They have the "Protected View" mode.

How to avoid installation of malware?

Attachments and website links in received emails that are sent from unknown, suspicious addresses and are not relevant should be ignored. Opening attachments or links in them can lead to the installation of malware. Operating system and installed programs have to be updated (and activated, if necessary) using implemented functions or tools that are provided by their developers. None of the unofficial, third party tools are trustworthy. It is common for such tools to be designed to infect computers with malware. Another problem with unofficial activation tools is that it is not legal to use them to bypass software activation. Unreliable sources for software downloading should not be used as well. Examples of unreliable sources are unofficial pages, third party downloaders, Peer-to-Peer networks (torrent clients, eMule, etc.). Apps and files should be downloaded only from legitimate, official sites and via direct links. And lastly, a computer should have a reputable antivirus or anti-spyware suite installed on it, and it should be scanned for threats on a regular basis. If you've already opened malicious attachments, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Text in the email:

Subject: CREDITO AGRICOLA ALERTA - Servico Bloqueado Ative Agora MULTA EUR 147,30. - ( 774943952583  )

Servico Bloqueado.
- para sua seguranca, este servico encontra-se bloqueado por tempo indeterminado porque execedeu o tempo limite permitido para realizar as atualizacoes de suas chaves de seguranca.

Sera necessario que acesse nosso web site para verificar suas informacoes em nossa base de dados, ou os servicos oferecidos por nos on-line serao bloqueados por tempo indeterminado em sua conta.

Caso nao realize o processo on-line no tempo estimado de 03 (tres) dias, a contar desta data de recebimento deste informativo, para realizar o desbloqueio sera necessario procurar uma de nossas filiais mais proximas e mediante pagamento de multa no valor de EUR 147,30 para realizar este procedimento.

Atenciosamente
Credito Agricola.

Realizar Processo
Este e-mail foi enviado para voce por que e um de nossos clientes e segundo nossa politica de uso, voce esta qualificado para receber notificacoes on-line quando necessarias. Protocolo de atendimento: 49693989-49693989, referente a esta solicitacao on-line.

© Credito Agricola - O Banco Nacional com pronuncia local. - 2021. Todos os direitos reservados.
02/02/2021 04:35:11

Screenshot of one of the websites that the link in this email opens:

credito agricola email scam in coming soon landing website

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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