Do not trust the Ruralvía Seguridad phishing email

Also Known As: possible malware infections
Distribution: Low
Damage level: Medium

Ruralvía Seguridad email scam removal guide

What is Ruralvía Seguridad email scam?

Typically, cyber criminals send phishing emails like this one with a purpose to trick recipients into providing them some personal, sensitive information like login credentials, credit car details, social security numbers, or other details. Attackers masquerade a well know or at least actually existing entity (e.g., company, organization), real or plausibly real person, etc., to make their emails look legitimate. In one way or another, such emails cannot be trusted.

Ruralvía Seguridad phishing scam

Cyber criminals behind this phishing email target Spaniards. Their email is disguised as a letter from The Caja Rural group - one of Spain's leading banking groups which provides its clients with financial products and services. It says that recipients can add an extra layer of security to prevent unauthorized access to their accounts: to protect their accounts with both their password and six digit code that they supposedly would receive when they would attempt to log into their banking account. The main purpose of this scam is to trick recipients into opening a website via the provided link and entering their login credentials (username, password, tax ID number). Stolen accounts could be sold to third parties, misused to make fraudulent purchases, transactions, and/or for other malicious purposes.

Threat Summary:
Name Ruralvía Seguridad Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Disguise Letter from The Caja Rural group
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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More examples of phishing emails are "Verify Microsoft Account Email Scam", "eBay Email Scam" and "Banco Millennium BCP Email Scam". It is worthwhile to mention that there are various types of phishing attacks and one of them is called malware phishing. Its main purpose is to trick recipients into clicking a link or downloading an attachment so malware could be installed on their devices.

How do spam campaigns infect computers?

Recipients infect their computers malware via emails when they open a malicious attachments or files that they have downloaded via links in those emails. Typically, cyber criminals send malicious Microsoft Office, PDF documents, executable files (like .exe), JavaScript files, or archive files like ZIP, RAR. It is worthwhile to mention that infected Microsoft Office documents do not infect computers with malware unless malicious macros (editing/content) are enabled. Although, this applies only to documents that get opened with MS Office 2010 or later. Older versions do not have the "Protected View" mode, therefore, malicious documents opened with those versions install malware as soon as they are opened.

How to avoid installation of malware?

Attachments, links in irrelevant emails that are sent from unknown, suspicious addresses should not be opened. Files should be downloaded only from legitimate, official pages and via direct links. Other tools or sources like third party downloaders (and installers), unofficial pages, third party downloaders, etc., could be used to distribute malware. Installed software has to be updated using implemented functions, tools from its official developers. Other tools can be (and often are) malicious. Also, it is not legal to activate software with various third party, unofficial tools. Operating system should be scanned for threats regularly, it is advisable to use a reputable antivirus or anti-spyware suite for that. If you've already opened malicious attachments, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Text presented in the email (written in Spanish):

Subject: has recibido un mensaje importante

¡Para obtener recomendaciones de seguridad!

Cumpliendo con la normativa europea de seguridad PSD2, en el próximo acceso que realiza una zona de ruralvía, además de introducir su contraseña.

También debes ingresar un código SMS que enviaremos a tu teléfono móvil con seis números para confirmar nuestro proceso de seguridad:

Accede ahora

Tu seguridad es nuestra prioridad.

Caja Rural del Sur Ruralvia Banque d'épargne Villanueva del Ariscal, Espagne +34 954 11 32 83

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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