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How to remove applications downloaded from pages like support-notify.space?

Also Known As: support-notify.space pop-up
Type: Mac Virus
Distribution: Low
Damage level: Medium

How to remove apps that promote sites like support-notify[.]space?

What is support-notify[.]space?

Support-notify[.]space is one of the many scam websites that are designed to trick users into believing they need to download and install a certain application to remove the viruses that those pages have detected on their devices. Pages that use such scare tactics should never be trusted. All the virus notifications/alerts on them are fake. It is worthwhile to mention that users do not visit pages like support-notify[.]space knowingly, intentionally. Usually, such sites get opened after clicking some dubious advertisement, through questionable websites, or by a potentially unwanted application (PUA) that is installed on a device.

support-notify[.]space scam

Once visited, support-notify[.]space shows a fake system notification saying that personal data has been stolen and encourages visitors to tap the "OK" button to follow the instructions on how to protect the device. The message in the support-notify[.]space background page says that some third party has access to photos, messengers, and browsing history. It encourages to download and install the application that supposedly will stop third parties from accessing the device by tapping the "Download and Install" button on it. At the time of the research support-notify[.]space offered to download Yeti VPN client. It is known that this app is available only on the App Store for iPhone, and it is a legitimate application. Quite often, pages like support-notify[.]space use scare tactics to trick users into downloading and installing legitimate apps. However, it does not make these web pages any more reliable/trustworthy. Moreover, users never visit such pages on purpose.

It is common that sites like support-notify[.]space get opened by browsers that have some PUA installed on them. Quite often, PUAs are designed not only to promote shady pages but also to generate advertisements and/or gather some information. Examples of ads PUAs display are various banners, surveys, coupons, pop-up ads. Those ads can be designed to promote (open) questionable websites (including pages like support-notify[.]space), or even distribute (download, install) unwanted apps by executing certain scripts. Examples of details that PUAs can collect are IP addresses, geolocations, entered search queries, addresses of visited pages, and other data relating to user's browsing habits. Although, sometimes PUAs can access sensitive data as well. The collected information could be misused to generate revenue, for example, it could be sold to third parties (possibly some cybercriminals).

Threat Summary:
Name support-notify.space pop-up
Threat Type Phishing, Scam, Mac malware, Mac virus
Fake Claim Personal data has been stolen
Serving IP Address 104.18.54.93
Promoted Unwanted Application Yeti VPN
Symptoms Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers, torrent file downloads.
Damage Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information.
Malware Removal (Mac)

To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner for Mac
To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

More examples of websites that use the same tactic to trick users into downloading and installing some applications are wcsoft[.]link, system-protection-required[.]com and peachsecureus[.]com. It is worthwhile to mention that it is possible for such pages to be used to promote adware, browser hijackers. In one way or another, it is strongly advisable to trust official pages only and avoid downloading anything from pages like support-notify[.]space. If some application that was downloaded from a dubious page is already installed, then it should be removed right away.

How did potentially unwanted applications install on my computer?

One of the most popular ways to trick users into downloading, installing potentially unwanted apps is to distribute those apps by bundling them together with other programs. More precisely, to include those PUAs in downloaders, installers of other programs as extra offers. Typically, users can opt out unwanted offers before finishing downloads and installations via "Advanced", "Custom", "Manual", or other settings, or by unticking some checkboxes. When users download and install software that has bundled PUAs with it without checking and changing any settings, they download and install those PUAs too. In some cases, potentially unwanted apps are distributed through deceptive ads by designing those ads to execute certain scripts. Those ads download or install unwanted software only if users click on them.

How to avoid installation of potentially unwanted applications?

It is recommended to download applications (and files) from official, reputable websites and via direct download links only. It is not safe to use various third-party downloaders, Peer-to-Peer networks (like torrent clients, eMule), unofficial pages, and other sources of this kind for downloading software. It is never safe to use third-party installers to install software too. Furthermore, it is advised not to finish downloads and installations without checking downloaders, installers for "Advanced", "Custom" and other settings, or checkboxes. It is common that downloaders, installers that have such settings are bundled with unwanted applications. Advertisements on dubious pages should not be clicked as well: it is common for those ads to be designed to open other pages of this kind or even download, install some unwanted software. Lastly, there should not be any unwanted extensions, add-ons or plug-ins installed on a browser or software of this kind installed on the operating system. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.

Text in the fake system notification:

(1) SYSTEM NOTIFICATION
Your personal data has been stolen!
Hit OK to protect your iPhone.
OK

Screenshot of the background page:

support-notify.space pop-up scam background page

Text in this page:

Apple SecurityMonday
15 February 2021
Your personal data has been stolen!

Third-party has access to your photos and messengers. Third-party knows your internet browser history. Stop it now!

Step 1: Tap the button below & install the recommended security application free from the AppStore

Step 2: Run the app and follow on screen instructions.
01 minutes 54 seconds
Download and Install
Detected By Apple.

Screenshot of the app that support-notify[.]space encourages visitors to install:

support-notify.space pop-up scam promoted application

To enable pop-up blocking, fraudulent website warnings, and remove web browsing data in mobile Apple devices, follow these steps:

First, go to "Settings", and then scroll down to find and tap "Safari".

remove pop-ups and clear cache step 1

Check if the "Block Pop-ups" and "Fraudulent Website Warning" toggles are enabled. If not, enable them immediately. Then, scroll down and tap "Advanced".

disable pop-ups and clear cache step 2

Tap "Website Data" and then "Remove All Website Data".

disable pop-ups and clear cache step 3

Instant automatic Mac malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

Quick menu:

Video showing how to remove adware and browser hijackers from a Mac computer:

Potentially unwanted applications removal:

Remove potentially unwanted applications from your "Applications" folder:

mac browser hijacker removal from applications folder

Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.

Remove support-notify.space pop-up related files and folders:

Finder go to folder command

Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...

step1Check for adware-generated files in the /Library/LaunchAgents folder:

removing adware from launch agents folder step 1

In the Go to Folder... bar, type: /Library/LaunchAgents

removing adware from launch agents folder step 2
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step2Check for adware generated files in the /Library/Application Support folder:

removing adware from application support folder step 1

In the Go to Folder... bar, type: /Library/Application Support

removing adware from application support folder step 2
In the “Application Support” folder, look for any recently-added suspicious folders. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.

step3Check for adware-generated files in the ~/Library/LaunchAgents folder:

removing adware from ~launch agents folder step 1


In the Go to Folder bar, type: ~/Library/LaunchAgents

removing adware from ~launch agents folder step 2

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.

step4Check for adware-generated files in the /Library/LaunchDaemons folder:

removing adware from launch daemons folder step 1
In the Go to Folder... bar, type: /Library/LaunchDaemons

removing adware from launch daemons folder step 2
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, "com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.

step 5 Scan your Mac with Combo Cleaner:

If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click "Start Combo Scan" button.

scan-with-combo-cleaner-1

Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.

scan-with-combo-cleaner-2

After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.

support-notify.space pop-up removal from Internet browsers:

safari browser iconRemove malicious extensions from Safari:

Remove support-notify.space pop-up related Safari extensions:

safari browser preferences

Open Safari browser, from the menu bar, select "Safari" and click "Preferences...".

safari extensions window

In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.

firefox browser iconRemove malicious plug-ins from Mozilla Firefox:

Remove support-notify.space pop-up related Mozilla Firefox add-ons:

accessing mozilla firefox add-ons

Open your Mozilla Firefox browser. At the top right corner of the screen, click the "Open Menu" (three horizontal lines) button. From the opened menu, choose "Add-ons".

removing malicious add-ons from mozilla firefox

Choose the "Extensions" tab and look for any recently-installed suspicious add-ons. When located, click the "Remove" button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.

chrome-browser-iconRemove malicious extensions from Google Chrome:

Remove support-notify.space pop-up related Google Chrome add-ons:

removing malicious google chrome extensions step 1

Open Google Chrome and click the "Chrome menu" (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose "More Tools" and select "Extensions".

removing malicious Google Chrome extensions step 2

In the "Extensions" window, look for any recently-installed suspicious add-ons. When located, click the "Trash" button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.

  • If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
support-notify.space pop-up QR code
A QR code (Quick Response Code) is a machine-readable code which stores URLs and other information. This code can be read using a camera on a smartphone or a tablet. Scan this QR code to have an easy access removal guide of support-notify.space pop-up on your mobile device.
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