What is the Norton Subscription Has Expired email scam?
Scammers use various techniques to monetize their spam emails. One is to trick recipients into believing that their antivirus software is expiring (or has already expired) and into renewing their licenses via provided website links.
If they succeed, the rogue affiliates (scammers behind these emails) earn a commission from the sale (antivirus renewal). Emails of this type should be ignored. Note that most antivirus solutions inform their users regarding license expiry via notifications from the software, however, some companies do send such reminders via email.
Norton Subscription Has Expired email scam in detail
Scammers behind this email attempt to trick recipients into believing that the installed Norton 360 software has expired (or will expire in 24 hours) and into renewing it via the provided website link ("Renew NOW" button).
Moreover, they encourage recipients to do this as soon as possible. Scammers claim that, if recipients renew the Norton license on the same day, they will receive a 50% discount. Note that these emails often are not targeted: even users who do not have any Norton product installed on their computers might receive the emails.
As mentioned, scammers send these emails to scare recipients into purchasing a Norton license so that they can earn commission from the sales. Be aware that legitimate companies do not allow affiliates to promote their software or other products using misleading, false advertising, or other deceptive methods.
Norton is not the only antivirus product that rogue affiliates advertise using deceptive techniques.
|Name||Norton Subscription Has Expired Email Scam|
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Fake Claim||Norton antivirus subscription has expired|
|Disguise||Letter from Norton renewal center|
|Related Domains||developedfuture[.]com, neutromargeens[.]com|
|Serving IP Address (developedfuture[.]com)||22.214.171.124|
|Symptoms||Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.|
|Distribution methods||Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.|
|Damage||Loss of sensitive private information, monetary loss, identity theft.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
What other harm can be caused via email?
Note that emails that contain attachments or links are often sent to trick recipients into installing malware onto their computers. Usually, the emails are disguised as official messages from legitimate companies or other entities. Recipients install malware when they download and open the malicious attachment/file.
Some examples of emails scams that cyber criminals employ to trick recipients into providing personal information or installing malware are "EMPLOYEE BENEFITS Email Scam", "Budapest Bank Email Virus", "Banco De Espana Email Scam" and "Ministero Dello Sviluppo Economico Email Virus".
How do emails can be used to infect computers?
Note that malicious MS Office documents can install malware only when users enable editing/content (macros commands). If the documents are opened with MS Office versions prior to 2010, however, the documents install malicious software automatically, since these older versions do not include "Protected View" mode.
How to avoid installation of malware
You are advised to download files and programs from official websites and via direct download links. Other tools and sources such as third party downloaders and installers, unofficial pages, and Peer-to-Peer networks (e.g., eMule, torrent clients) should not be used to download or install software.
Check all "Custom", "Advanced" and other similar settings (or available checkboxes) for offers to download and/or install unwanted apps. Do not click ads on dubious websites, since they can be designed to open bogus web pages or cause unwanted downloads and installations.
Remove any unwanted, suspicious extensions, plug-ins and add-ons installed on the browser, and software of this kind from the operating system.
If you have already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.
Text presented in the email:
Subject: Last reminder, Your Antivirus expires in 24 hr
The Norton subscription has expired today
Norton Renewal Center
Your Norton Security subscription has expired Your subscription to Norton 360 Total Protection Expired on 02-17-2021
After the expiration date has passed Your computer is susceptible to many different virus threats.
Norton Antivirus protects your family from viruses, spyware, malware botnets and mare.
• Available (-50%) Renwal, Discount Today
Renew Your Norton License Now!
Click here to renew your Norton Anti-virus
Copyright © 2021 Norton Inc. All Rights reserved
The advertiser does not manage your subscription.
If you prefer not to receive further communication please unsubscribe here
Appearance of the deceptive Norton renewal page:
Example of another Norton-themed scam email promoting an identical website:
Text presented within:
Subject: your Computer Could Be at Risk ! Stay Protected GET Norton NOW
Protect all your devices from viruses and hackers
Norton Anti Virus Protection 50% Off
Without AntiVirus protection, Your computer could be At Risk!
Purchase or renew now to keep your PC protected
if your PC doesn't have AntiVirus Protection, it is risk for viruses and malware
Limited Time Offer: 50% discount on Norton Antivirus
Act today to protect your devices
Activate your Anti-Virus Protection
Copyright © 2021 Norton Inc. All Rights reserved
Example of another Norton-themed spam email used to promote a phishing (phone) scam rather than a phishing website:
Text presented within:
Subject: Thank you for your Payment Norton
Thanks for using NORTON LifeLock Computer Protection Plan for the last 2 year.
Your subscribtion has been Auto-renewed and your Account/Card has been debited by $499.99.
Amount will be auto debited and will be reflected in your bank account by today's EOD.
If you wish to cancel this Subscription then Contact our Billing Department 1(360) 284-4337
Download the pdf below to get details about your service.
Yet another example of Norton-themed spam email:
Text presented within:
Subject: Hurry!! your device has been infected again !!Subject: dfcvbc
! Subscription: Expired
Your Antivirus Protection Has Expired
Account ID : 35541
User : [to]
Safe status : Suspended
Discount : 75%Renewal discount
Your Norton for for the windows subscription has expired today 00:00. .
Norton subscriptions are recommended to protect your device. is activated to use a special discount on Thu, 16 Sep 2021 10:51:37 -0400
Once the expiration date has passed, the computer is exposed to many different threats.
It cannot be protected, it can be exposed to viruses and other Malware software?
You are entitled to the discount: 75%discount on renewal for 1 year
The offer expires: 30/10/2021
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is Norton Subscription Has Expired email scam?
- STEP 1. Manual removal of possible malware infections.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows.
If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup.
Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings".
Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options".
In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.
These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software. To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.
Frequently Asked Questions (FAQ)
Why did I receive this email?
These email letters are not personal (most of the times). Scammers send the same emails to a number of people without targeting anyone in particular.
I have provided my personal information when tricked by this spam email, what should I do?
If any account credentials have been disclosed, then it is strongly recommended to change all passwords immediately. If other details like credit card numbers, ID card details have been provided, then it is recommended to contact the relevant authorities.
I have read a spam email but didn't open the attachment, is my computer infected?
Computer infections can be caused through email by opening malicious attachments or website links. It is not harmful just to open an email used to distribute malware.
I have downloaded and opened a file attached to a spam email, is my computer infected?
Will Combo Cleaner remove malware infections present in email attachments?
Yes, Combo Cleaner can detect and eliminate practically all known malware infections. Performing a full system scan is recommended because malware can be sophisticated and hide itself deep within the system.