Norton Subscription Has Expired email scam removal guide
What is Norton Subscription Has Expired email scam?
Scammers use various techniques to monetize their spam emails. One of them is to trick recipients into believing that their antivirus software is expiring (or has already expired) and renewing their license via the provided website links. If succeeded, the rogue affiliates (scammers behind these emails) earn a commission from the sale (antivirus renewal). Emails of this type should be ignored. It is important to mention that most solutions notify their users about the expiring license via notifications from the software. Although, some companies do send reminders about expiring licenses via email.
Scammers behind this email attempt to trick recipients into believing that the installed Norton 360 has expired (or will expire in 24 hours) and renewing the antivirus via the provided website link ("Renew NOW" button). Moreover, they encourage recipients to do it as soon as possible: scammers claim that if recipients renew the Norton license on the same day, they will get a 50% discount. It is important to mention that these emails often are not targeted: even the users who do not have any Norton product installed on their computers receive such emails. As mentioned in the introduction, scammers send these emails to scare recipients into purchasing a Norton license to earn a commission from the sale. It is worth knowing that legitimate companies do not allow affiliates to promote their software or other products using misleading, false advertising, or other deceptive methods. Also, Norton is not the only antivirus product that rogue affiliates advertise using deceptive techniques.
|Name||Norton Subscription Has Expired Email Scam|
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Fake Claim||Norton antivirus subscription has expired|
|Disguise||Letter from Norton renewal center|
|Serving IP Address (developedfuture[.]com)||126.96.36.199|
|Symptoms||Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.|
|Distribution methods||Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.|
|Damage||Loss of sensitive private information, monetary loss, identity theft.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
It is worthwhile to mention that emails that contain attachments or links often are sent with a purpose to trick recipients into installing malware on their computers. Usually, such emails are disguised as official letters from legitimate companies (or other entities). Recipients install malware when they download and open a malicious attachment/file. Some examples of emails scams that cybercriminals used (or still use) to trick recipients into providing personal information or installing malware are "EMPLOYEE BENEFITS Email Scam", "Budapest Bank Email Virus", "Banco De Espana Email Scam" and "Ministero Dello Sviluppo Economico Email Virus".
How do spam campaigns infect computers?
How to avoid installation of malware?
It is strongly recommended to download files or programs from official, trustworthy pages and via direct download links. It should not be done using third-party downloaders, unofficial sites, or other channels that are mentioned in the previous paragraph. Users should not use third-party installers as tools to install any software as well. Installed programs have be updated and activated properly: with tools or functions from their official developers. Unofficial, third-party tools should never be used: they can be bundled with malware and it is not legal to use them to activate licensed programs (or use pirated software). Also, it is important to remember that attachments and links in irrelevant emails that are received from suspicious, unknown addresses are likely to be malicious. Therefore, it is important to be sure that it is safe to open attachments or click on link in emails before actually doing it. Additionally, it is advisable to run virus scans regularly and use a reputable antivirus or anti-spyware software for that. If you've already opened malicious attachments, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.
Text presented in the email:
Subject: Last reminder, Your Antivirus expires in 24 hr
The Norton subscription has expired today
Norton Renewal Center
Your Norton Security subscription has expired Your subscription to Norton 360 Total Protection Expired on 02-17-2021
After the expiration date has passed Your computer is susceptible to many different virus threats.
Norton Antivirus protects your family from viruses, spyware, malware botnets and mare.
• Available (-50%) Renwal, Discount Today
Renew Your Norton License Now!
Click here to renew your Norton Anti-virus
Copyright © 2021 Norton Inc. All Rights reserved
The advertiser does not manage your subscription.
If you prefer not to receive further communication please unsubscribe here
Appearance of the deceptive Norton renewal page:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is Norton Subscription Has Expired email scam?
- STEP 1. Manual removal of possible malware infections.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.