Do not pay for Norton license via Norton Subscription Has Expired scam

Also Known As: possible malware infections
Damage level: Medium

What is Norton Subscription Has Expired email scam?

Scammers use various techniques to monetize their spam emails. One of them is to trick recipients into believing that their antivirus software is expiring (or has already expired) and renewing their license via the provided website links. If succeeded, the rogue affiliates (scammers behind these emails) earn a commission from the sale (antivirus renewal).

Emails of this type should be ignored. It is important to mention that most solutions notify their users about the expiring license via notifications from the software. Although, some companies do send reminders about expiring licenses via email.

Norton Subscription Has Expired email scam email spam campaign

Scammers behind this email attempt to trick recipients into believing that the installed Norton 360 has expired (or will expire in 24 hours) and renewing the antivirus via the provided website link ("Renew NOW" button).

Moreover, they encourage recipients to do it as soon as possible: scammers claim that if recipients renew the Norton license on the same day, they will get a 50% discount. It is important to mention that these emails often are not targeted: even the users who do not have any Norton product installed on their computers receive such emails.

As mentioned in the introduction, scammers send these emails to scare recipients into purchasing a Norton license to earn a commission from the sale. It is worth knowing that legitimate companies do not allow affiliates to promote their software or other products using misleading, false advertising, or other deceptive methods.

Also, Norton is not the only antivirus product that rogue affiliates advertise using deceptive techniques.

Threat Summary:
Name Norton Subscription Has Expired Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Norton antivirus subscription has expired
Disguise Letter from Norton renewal center
Related Domain developedfuture[.]com, neutromargeens[.]com
Serving IP Address (developedfuture[.]com)
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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It is worthwhile to mention that emails that contain attachments or links often are sent with a purpose to trick recipients into installing malware on their computers. Usually, such emails are disguised as official letters from legitimate companies (or other entities).

Recipients install malware when they download and open a malicious attachment/file.

Some examples of emails scams that cybercriminals used (or still use) to trick recipients into providing personal information or installing malware are "EMPLOYEE BENEFITS Email Scam", "Budapest Bank Email Virus", "Banco De Espana Email Scam" and "Ministero Dello Sviluppo Economico Email Virus".

How do spam campaigns infect computers?

Recipients install malicious software via emails after opening malicious attachments or files that they have downloaded via links in malspam emails. As mentioned in the previous paragraph, in order to trick recipients into opening files in received malspam emails, cybercriminals disguise them as important letters from legitimate companies.

In most cases, such emails are used to trick recipients into opening a malicious Microsoft Office, PDF document, executable file like .exe, ZIP, RAR or another archive file, JavaScript file. It is worthwhile to mention that malicious documents do not install malware unless users enable macros (editing/content).

It is because MS Office 2010 and later versions have the "Protected View" mode, which prevents malicious documents from infecting computers automatically. Although, documents opened with older versions install malware without asking users for any permission.

How to avoid installation of malware?

It is strongly recommended to download files or programs from official, trustworthy pages and via direct download links. It should not be done using third-party downloaders, unofficial sites, or other channels that are mentioned in the previous paragraph. Users should not use third-party installers as tools to install any software as well.

Installed programs have be updated and activated properly: with tools or functions from their official developers. Unofficial, third-party tools should never be used: they can be bundled with malware and it is not legal to use them to activate licensed programs (or use pirated software).

Also, it is important to remember that attachments and links in irrelevant emails that are received from suspicious, unknown addresses are likely to be malicious. Therefore, it is important to be sure that it is safe to open attachments or click on link in emails before actually doing it.

Additionally, it is advisable to run virus scans regularly and use a reputable antivirus or anti-spyware software for that. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the email:

Subject: Last reminder, Your Antivirus expires in 24 hr

The Norton subscription has expired today

Norton Renewal Center

Your Norton Security subscription has expired Your subscription to Norton 360 Total Protection Expired on 02-17-2021

After the expiration date has passed Your computer is susceptible to many different virus threats.
Norton Antivirus protects your family from viruses, spyware, malware botnets and mare.

• Available (-50%) Renwal, Discount Today

Renew Your Norton License Now!

Click here to renew your Norton Anti-virus
Renew NOW

Copyright © 2021 Norton Inc. All Rights reserved

The advertiser does not manage your subscription.
If you prefer not to receive further communication please unsubscribe here

Appearance of the deceptive Norton renewal page:

norton subscription has expired email scam fake website appearance

Example of another Norton-themed scam email promoting an identical website:

Norton Anti Virus Protection 50% Off scam email (2021-04-15)

Text presented within:

Subject: your Computer Could Be at Risk ! Stay Protected GET Norton NOW


Protect all your devices from viruses and hackers

Norton Anti Virus Protection 50% Off

Without AntiVirus protection, Your computer could be At Risk!

Purchase or renew now to keep your PC protected

if your PC doesn't have AntiVirus Protection, it is risk for viruses and malware

Limited Time Offer: 50% discount on Norton Antivirus

Act today to protect your devices

Activate your Anti-Virus Protection


Copyright © 2021 Norton Inc. All Rights reserved

Example of another Norton-themed spam email used to promote a phishing (phone) scam rather than a phishing website:

Norton-themed spam email promoting a phishing scam (2021-05-27)

Text presented within:

Subject: Thank you for your Payment Norton



Dear ********

Thanks for using NORTON  LifeLock Computer Protection Plan for the last 2 year.
Your subscribtion has been Auto-renewed and your Account/Card has been debited by $499.99.

Amount will be auto debited and will be reflected in your bank account by today's EOD.
If you wish to cancel this Subscription then Contact our Billing Department 1(360) 284-4337

Download the pdf below to get details about your service.

Billing Department
+1(360) 284-4337

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available.

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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows.

If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button.

Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options".

In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections.

As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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