Energias de Portugal (EDP) email virus removal guide
What is Energias de Portugal (EDP) email virus?
EDP Group (Energias de Portugal) is a Portuguese electric utilities company. Research shows cybercriminals are spreading phishing emails disguised as letters from this company with a purpose to trick recipients into downloading and extracting a ZIP archive file, and then opening the extracted malicious VBS file that is designed to install malware. Although, it is unknown what malware gets injected after executing the aforementioned VBS file. It is likely that this malspam campaign is used to distribute ransomware, Trojan, or some cryptocurrency miner.
Typically, malspam emails pretending to be official, important letters from legitimate companies, organizations, or other entities and contain a malicious file (attachment) or download link for such file. Emails in this malspam campaign are disguised as letters from the company named Energias de Portugal regarding a shutdown notice. They contain a fake notice of termination stating that EDP invoice has expired and encouraging recipients to make the payment to avoid the disconnection. However, the real purpose of this email is to trick recipients into executing a malicious VBS (.vbs) that can be extracted from ZIP archive file that gets downloaded after clicking the "EFECTUAR PAGAMENTO DA FATURA" link in the email. As mentioned in the introduction, there is no information on the malware that cybercriminals distribute using this malspam campaign. Although, most malspam campaigns are used to distribute Trojans, cryptocurrency miners, or ransomware.
In most cases, malspam is used to proliferate banking Trojans that steal credit card details, bank account numbers, login credentials for banking accounts, and other sensitive information. It is common for banking Trojans to have a keylogging feature (to be capable of recording keyboard input/pressed keys). Cryptocurrency miners use hardware (GPU, CPU) installed on the victim's device to mine cryptocurrency. They solve mathematical problems on the infected computers and send the results to servers controlled by cybercriminals. Typically, infected machines consume more electricity, operate slower or do not respond at all. Ransomware is a type of malware that encrypts files and prevents victims from accessing/using their files unless a ransom is paid. Typically, victims of ransomware attacks have only two choices: to pay a ransom and hope that the attackers will send a decryption key (or software), or to restore files from a backup that they have created before the attack.
|Name||Energias de Portugal (EDP) malspam|
|Threat Type||Trojan, password-stealing virus, banking malware, spyware.|
||02FFFTYUU84111S5DFGHJH66J5J4S4S.vbs (its name may vary)|
|Detection Names (.vbs file)
||Avast (VBS:Dropper-OQ [Trj]), AVG (VBS:Dropper-OQ [Trj]), Kaspersky (HEUR:Trojan.Script.Generic), Microsoft (Trojan:Script/Wacatac.B!ml), Full List Of Detections (VirusTotal)|
|Symptoms||Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.|
|Payload||Possibly a cryptocurrency miner, Trojan or ransomware|
|Distribution methods||Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.|
|Damage||Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Malwarebytes.
More examples of emails that are used to deliver malware via attachments or malicious links are "Budapest Bank Email Virus", "Ministero Dello Sviluppo Economico Email Virus" and "Advance Payment Received Email Virus". None of the legitimate companies have anything to do with such emails, cybercriminals use their names only to make their emails look more trustworthy. Recipients who remember having clicked a suspicious link or opened such email attachments should scan their computers for malware immediately.
How did Energias de Portugal (EDP) email virus infect my computer?
How to avoid installation of malware?
Avoid opening/executing downloads (files) from untrusted websites, Peer-to-Peer networks like torrent clients, eMule, various third-party downloaders, and so on. Download files and programs from official, legitimate pages and via direct links only. Do not open email attachments or click on links in irrelevant emails received from unknown, suspicious senders. Always keep installed software (including the operating system) up to date, update and activate it using implemented functions or tools from its official developers. Never use third-party (unofficial) tools for that. Very often, such tools are bundled with malware/designed to install malicious software. Moreover, it is not legal to use 'cracking' tools to activate software or use hacked/pirated software. Also, run virus scans regularly and to it using a reputable antivirus or ant-spyware software. If you've already opened "Energias de Portugal (EDP) email virus" attachment, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.
Appearance of the Energias de Portugal (EDP) malspam email (GIF):
Text presented in the email:
Subject: Factura EDP - Aviso de Desligamento. - ( 418243196247 )
Aviso de Desligamento
Sua fatura EDP expirou, efectue agora o pagamento e evite o desligamento que esta agendado para 23/02/2021.
EFECTUAR PAGAMENTO DA FATURA
Estamos sempre prontos para ajudar. Aceda ao Centro de ajuda para saber mais ou fale com a gente.
Copyright 2021 - EDP Energias de Portugal. Todos os direitos reservados.
Estamos enviando este email porque você é assinante edp.pt. Para alterar suas preferências de email a qualquer momento, acesse a página Configurações de comunicação da sua conta.
Não responda a este email, pois a caixa deste endereço de email não é monitorada. Para obter ajuda ou entrar em contato, acesse o Centro de ajuda em www.edp.pt.
Esta mensagem foi enviada para [******** ] pela edp.pt .
A utilização do serviços e site edp.pt está sujeita aos Termos de uso e à Declaração de privacidade.
edp.pt - Energias de Portugal.
Malicious VBS file detected as malicious by several antivirus engines on VirusTotal:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is Energias de Portugal (EDP) email virus?
- STEP 1. Manual removal of malware.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.
To be sure your computer is free of malware infections, we recommend scanning it with Malwarebytes for Windows.