Do not enter credentials on a deceptive page opened through Nexi phishing email

Also Known As: possible malware infections
Distribution: Low
Damage level: Medium

Nexi email scam removal guide

What is Nexi email scam?

Typically, cybercriminals behind phishing emails impersonate legitimate organizations, companies, or other entities with the purpose to trick unsuspecting recipients into providing sensitive information. Typically, their goal is to extract financial information (e.g., credit card details), login credentials (usernames, email addresses, passwords), social security numbers, or other details. It is common that phishing emails contain a website link designed to open a deceptive website where visitors are asked to enter personal information. Cybercriminals behind this phishing email impersonate an Italian bank that specializes in payment systems called Nexi. Their goal is to steal login credentials.

Nexi email scam email spam campaign

As mentioned in the first paragraph, cybercriminals behind this email are pretending to be representatives of the Nexi bank. They claim that some refund request for 113.99 EUR (this number may be different in other variants of this email) has been accepted. Cybercriminals attempt to trick recipients into believing that they can confirm the refund by logging into the provided website ("Confermare") button. That deceptive website is designed to look like the official Nexi login page. However, it has nothing to do with the actual bank and is used to steal Nexi account login credentials (email address and password). It is likely that cybercriminals may use stolen accounts to make unauthorized transactions and commit identity theft. It is important to mention that stolen accounts could be sold to third parties (other cybercriminals) on the darkweb. Another important thing about having login credentials stolen is that cybercriminals may try to use them to access other accounts and steal them as well (if they use the same username or email address and password). Therefore, it is strongly recommended to inspect received emails that lead to websites asking for personal information and never enter any details without being sure that it is completely safe.

Threat Summary:
Name Nexi Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Refund request has been accepted
Disguise Email from Nexi bank
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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There are many examples of phishing emails that cybercriminals use to trick recipients into providing them sensitive information. A couple of those examples are "Account Service Email Scam", "AlWasail Industrial Company Email Scam", and "Debt Settlement Email Scam". It is important to know that email can be used as a channel to deliver malware. Usually, emails that cybercriminals send to trick recipients into installing malicious software are also disguised as important letters from legitimate companies. It is common that they are used to deliver ransomware, trojans, cryptocurrency miners.

How do spam campaigns infect computers?

Typically, emails that cybercriminals send when they seek to trick recipients into installing malware on their computers contain a malicious attachment or a website link designed to download a malicious file. In both cases, the main purpose of those emails is to trick recipients into opening a malicious file, for example, a Microsoft Office document, PDF document, executable file like .exe, archive file (like ZIP, RAR), JavaScript file. In most cases, users install malware after opening a malicious file. Although, documents opened with Microsoft Office 2010 (or later) do not start the installation of malicious software unless users enable macros commands (editing or content). It is important to mention that older MS Office versions do not have the "Protected View" mode. Therefore, malicious documents opened with those versions install malware without requiring any further user interaction.

How to avoid installation of malware?

Irrelevant emails that are received from a suspicious, unknown address and contain some attachment or website link should are likely to be sent by cybercriminals with the purpose to trick recipients into downloading and opening a file designed to install malware. Therefore, it is recommended not to trust such emails (open files or links in them). Software should be downloaded only from official web pages and via direct download links. It is strongly recommended to avoid using Peer-to-Peer networks, third-party downloaders (and installers), unofficial pages, etc., as tools to download or install any software. Installed software must be updated and activated only with implemented functions or tools that official software developers have designed. It is not legal to activate licensed software with various third-party tools. Also, unofficial updaters and activation tools can be and often are malicious. The operating system should be scanned for malware and other threats regularly, it is advisable to run scans with a reputable antivirus or anti-spyware suite. Additionally, the installed security suite should be kept be up to date. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the Nexi email phishing email:

Subject: Il tuo rimborso è pronto! nexi.it


Ciao caro,
Riferimento : #58903002695

La tua richiesta di rimborso è stata accettata!

Pagamento rimborsabile totale : 113,99 EUR

Accedi al tuo account nexi e conferma il rimborso!


Cardiali saluti,

© Nexi Payments SpA 2017. All Rights Reserved. Membro del Gruppo IVA Nexi P.IVA 10542790968

Screenshot of the fake Nexi page:

nexi email scam deceptive website

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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