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Remove apps promoting the Your device is infected with a spam virus scam

Also Known As: Your device is infected with a spam virus pop-up
Damage level: Medium

What is Your device is infected with a spam virus scam?

Many deceptive websites on the Internet are designed to display fake virus notifications claiming that a computer or another device is infected and encouraging to solve the problem (remove threats) with the offered application. This particular page is designed to trick visitors into allowing it to show notifications that are likely to be used to promote potentially unwanted applications (PUAs), or even malicious apps.

It is worth mentioning that this is not the only website using a deceptive technique to trick visitors into agreeing to receive notifications from it. Typically, websites like this one are promoted through PUAs, deceptive ads, or other pages of this kind - it is unlikely for them to be visited on purpose.

Your device is infected with a spam virus scam scam

This website shows fake notifications claiming that a device is infected with a spam virus designed to display unwanted advertisements. It encourages to remove that spam virus immediately and subscribe anti-spam protection by clicking its "ALLOW AND PROCEED" button and then agreeing to receive notifications by clicking the "Allow" button in a pop-up window displayed by a browser.

The main purpose of this page is to trick visitors into allowing it to show notifications. It is very likely that this page is designed to show notifications containing links to other scam websites like "Chance To Win The New iPad Pro", "Important Defender Update Available", "Norton Antivirus 2021 Update", download pages for browser hijackers, adware or even malicious applications, or other untrustworthy websites.

For these reasons, it is strongly recommended to avoid allowing deceptive pages to show their notifications. As mentioned in the first paragraph, it is uncommon for pages designed to display fake virus alerts to be visited on purpose.

Quite often, scam websites and other dubious sites are promoted through PUAs - applications that users download and install unknowingly. It is important to mention that apps of this kind can be monetized by designing them to generate coupons, pop-ups, surveys, banners, or other ads.

More often than not, those ads are used to advertise shady, potentially malicious pages. In some cases, they can execute scripts designed to download or install unwanted software.

Also, PUAs can be used as tools to collect IP addresses, entered search queries, geolocations, addresses of visited websites, and other browsing-related details. In some cases, PUAs are capable of accessing sensitive data. It is important to know that collected data gathered by PUAs could be sold to third parties (potentially cyber criminals) or misused to generate revenue in other ways.

Threat Summary:
Name Your device is infected with a spam virus pop-up
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Device is infected with a virus designed to generate unwanted advertisements
Disguise Virus notification from Google
Related Domain high-benefits[.]com
Serving IP Address 172.67.207.112
Symptoms Fake error messages, fake system warnings, pop-up errors, hoax computer scan.
Distribution methods Compromised websites, rogue online pop-up ads, potentially unwanted applications.
Damage Loss of sensitive private information, monetary loss, identity theft, possible malware infections.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
▼ Download Combo Cleaner
To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

There are many scam websites designed to trick visitors into believing that their devices are infected, or there is another problem with them and downloading and then installing some application. Some examples of similar pages are "Code 0x03A10 (0E10)", "Microsoft Security Essentials Alert", "Suspicious Movement Distinguished On You".

It is strongly recommended to ignore these websites and make sure that there are no PUAs installed on browsers or computers that may be responsible for opening them. It is noteworthy that most PUAs are useless and can be harmful.

How did potentially unwanted applications install on my computer?

A popular way to distribute potentially unwanted apps is to use a deceptive marketing method called "bundling". In such cases, developers include unwanted apps in downloaders, installers for other programs as extra offers.

Usually, offers to download or install potentially unwanted apps can be declined via the "Advanced", "Custom" or other settings, or by unticking certain checkboxes before finishing downloads, installations.

When users download or install programs without changing any settings, they allow for included PUAs to be downloaded or installed together with those programs. In some cases users unknowingly cause unexpected downloads or installations by clicking deceptive ads that are designed to execute certain scripts.

Typically, apps that are capable of causing downloads, installations appear on untrustworthy web pages.

How to avoid installation of potentially unwanted applications?

Apps and files downloaded from unofficial pages, via third-party downloaders, Peer-to-Peer networks like torrent clients, eMule, various free file hosting pages, and so on can be malicious. Programs installed via third-party installers can be malicious too. Therefore, it is recommended to use only official websites and direct links as sources for downloading files or apps.

Downloaders and installers with "Manual", "Custom", "Advanced" or other settings/options often contain offers to download or install potentially unwanted applications. For this reason, those settings should be checked and changed (if necessary) before finishing downloads and installations.

Also, it is recommended to avoid clicking ads that dubious pages have on them. Those advertisements are often designed to open other shady sites or execute scripts, and download or install unwanted software.

Unwanted, suspicious apps (e.g., extensions, add-ons, plug-ins) already installed on a browser or the operating system should be uninstalled. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate them.

The appearance of Your device is infected with a spam virus scam (GIF):

Appearance of Your device is infected with a spam virus scam

Text in the pop-up window:

Warning! Your device is infected with a spam virus that causes aggressive ads. Remove it immediately to avoid damaging your phone!
[OK]

Text in the background:

Your Chrome is infected with (3) adware viruses!
These viruses cause major spam and reduce battery life. We recommend subscribing for anti-spam protection.
Protect your phone now to:

Eliminate all spam advertising instantly

Improve battery life: 65%

Please follow these 2 simple steps:

Step 1: Press the button below, then subscribe to 24/7 Spam Protection on the next page.

Step 2: Run the powerful Google-approved application to instantly clear your phone from spam ads.

[ALLOW AND PROCEED]

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

Quick menu:

Removal of potentially unwanted applications:

Windows 11 users:

Accessing Apps and Features in Windows 11

Right-click on the Start icon, select Apps and Features. In the opened window search for the application you want to uninstall, after locating it, click on the three vertical dots and select Uninstall.

Windows 10 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

macOS (OSX) users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

PUAs uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing rogue extensions from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.

Removing rogue extensions from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the your device is infected with a spam virus pop-up, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plugins from Mozilla Firefox:

Removing rogue extensions from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.

Removing rogue extensions from Mozilla Firefox step 2

Optional method:

Computer users who have problems with your device is infected with a spam virus pop-up removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the your device is infected with a spam virus pop-up, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing rogue extensions from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing rogue extensions from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the your device is infected with a spam virus pop-up, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove your device is infected with a spam virus pop-up from your computer, please ask for assistance in our malware support forum.

Post a comment:
If you have additional information on your device is infected with a spam virus pop-up or it's removal please share your knowledge in the comments section below.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Removal Instructions in other languages
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
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Platform: Windows

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