Code 0x03A10 (0E10) scam removal instructions
What is Code 0x03A10 (0E10) scam?
Most technical support scam websites are designed to look like official, legitimate pages and display error, virus, or other notifications. The main purpose of these scams is to trick unsuspecting visitors into believing that there is a problem with their computers and calling the provided number to solve it (e.g., to fix errors, remove viruses). These scams must be ignored. As a rule, users who fall for them lose money, install unwanted or even malicious software on their computers, or encounter other problems. It is worthwhile to mention that technical support and other scams are promoted through deceptive advertisements, other untrustworthy pages, potentially unwanted applications (PUAs). In other words, users do not visit such pages intentionally.
This technical support website displays a fake error notification claiming that a computer has been blocked due to detected system error "0x03A10 (0E10)". It encourages visitors not to restart a computer or ignore this critical alert and immediately call 09 73 03 56 39 to remove the detected error. The main purpose of this scam is to trick visitors into believing that credit card details, saved passwords, and files on a hard drive will be lost if they do not call the provided number and fix the problem. It is common that scammers behind technical support scams seek to trick users into purchasing unnecessary or fake software, paying money for technical support, or providing remote access to their computers. It is important to know that by having access to a computer, scammers could use it to install unwanted, malicious software on the operating system (e.g., ransomware, trojan, cryptocurrency miner), download personal files, and access personal files accounts, and so on. This could lead to monetary loss, identity theft, loss of personal files and access to banking, social media, email, and other accounts, etc. Another important detail about this technical support scam website is that it downloads a file on a computer. A file that this page is designed to download may be malicious. This website and a file that it downloads should never be opened/trusted.
It is worth mentioning that apps designed to promote technical support scams and other deceptive, potentially malicious pages can be designed to collect browsing data and other information and generate advertisements. Most of them target Internet Protocol addresses, visited pages, entered search queries, geolocations, and other browsing data. Although, some PUAs can access sensitive information as well. Either way, it is common that data gathered by PUAs is sold to third parties (potentially cybercriminals), used for marketing purposes, or monetized using other ways. Examples of ads that PUAs display are coupons, banners, surveys, pop-up ads. Most of those ads are designed to promote questionable sites. Although, those ads can unwanted cause downloads, installations by executing certain scripts as well. Therefore, it is highly advisable not to have any PUAs installed on browsers or computers.
|Name||Code 0x03A10 (0E10) technical support scam|
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Fake Claim||Computer is blocked due to critical error|
|Disguise||Error notification from Microsoft|
|Tech Support Scammer Phone Number||09 73 03 56 39|
|Serving IP Address||126.96.36.199|
|Symptoms||Fake error messages, fake system warnings, pop-up errors, hoax computer scan.|
|Distribution methods||Compromised websites, rogue online pop-up ads, potentially unwanted applications.|
|Damage||Loss of sensitive private information, monetary loss, identity theft, possible malware infections.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
There are many examples of similar scams, some of them are "Your System Detected Some Unusual Activity", "Error Code: #0x564897", "WIN-8x0007 Error". Most of them are designed to look like official Microsoft pages, display fake virus or error notifications, and encourage visitors to call the provided number (contact scammers). Quite often, those pages are designed to prevent users from closing them. In such cases, users have to close them via Task Manager (by ending the running browser process). Also, some of these technical support scams download potentially malicious files. Those files should never be opened/executed.
How did potentially unwanted applications install on my computer?
The majority of potentially unwanted applications are distributed by bundling them together with other programs (by including those apps in downloaders, installers for other programs). Typically, users can opt out additionally included apps via "Custom", "Advanced", or similar settings, or by unticking ticked checkboxes. If those settings are left unchanged, bundled applications get permission to be downloaded and installed alongside desired programs. It is worthwhile to mention that most of the times PUAs are bundled with free programs. Sometimes users cause unexpected downloads, installations through deceptive advertisements. They cause them by clicking ads that can execute certain scripts.
How to avoid installation of potentially unwanted applications?
Applications should never be downloaded via third-party downloaders (or installed via third-party installers), Peer-to-Peer networks like eMule, torrent clients, from unofficial websites, etc. Files and apps downloaded through the aforementioned sources can be malicious. It is recommended to use only official websites and direct links. Downloaders and installers with "Custom", "Advanced", "Manual" and other similar settings or ticked checkboxes often are bundled with potentially unwanted applications. It is important to decline unwanted offers before finishing downloads, installations. Ads appearing on shady pages should not be trusted as well - it is common that by clicking those ads users open untrustworthy sites. Sometimes they cause unwanted downloads, installations of unwanted applications. Unwanted extensions, plug-ins or add-ons installed on a browser and apps of this kind installed on the operating system should be removed as soon as possible. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate them.
The appearance of Code 0x03A10 (0E10) scam website (GIF):
Text in the pop-up window:
** VOTRE ORDINATEUR A ÉTÉ BLOQUÉ **
Erreur système 0x03A10 (0E10)
Merci de ne pas éteindre ni redémarrer votre ordinateur.
Contactez la ligne d’assistance Windows pour réactiver votre ordinateur.
Ne pas ignorer cette alerte critique.
Si vous fermez cette page, votre accès à l'ordinateur sera désactivé.
Votre système est piraté ou utilisé depuis un emplacement non défini.
Toutes ces données seront perdues si vous continuez:
* Les informations des cartes bancaires
* Les mots de passe enregistrés
* Les données enregistrées sur le disque dur
Vous devez nous contacter immédiatement afin que nos ingénieurs experts puissent vous guider tout au long du processus de suppression par téléphone afin de protéger votre identité.
Détails de l'erreur : Code 0x03A10 (0E10)
Support Microsoft : 09 73 03 56 39 (Appel gratuit)
Text in the background:
Support technique : 09 73 03 56 39 (Appel gratuit)
Bienvenue dans le Support Microsoft
Gérer mon compte
Demander à la communauté
Contacter Answer Desk
Centre de téléchargement
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is Code 0x03A10 (0E10) scam?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove rogue extensions from Google Chrome.
- STEP 3. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 4. Remove rogue extensions from Safari.
- STEP 5. Remove rogue plug-ins from Microsoft Edge.
- STEP 6. Remove adware from Internet Explorer.
Removal of potentially unwanted applications:
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
Windows XP users:
Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.
Windows 10 and Windows 8 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Mac OSX users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted application, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
If you continue to have problems with removal of the code 0x03a10 (0e10) technical support scam, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plugins from Mozilla Firefox:
Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions", in the opened window remove all recently-installed suspicious browser plug-ins.
Computer users who have problems with code 0x03a10 (0e10) technical support scam removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.
If you continue to have problems with removal of the code 0x03a10 (0e10) technical support scam, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
If you continue to have problems with removal of the code 0x03a10 (0e10) technical support scam, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
If you are experiencing problems while trying to remove code 0x03a10 (0e10) technical support scam from your computer, please ask for assistance in our malware support forum.
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