Do not call the number in the Apple cloud Subscription email scam

Also Known As: possible malware infections
Damage level: Medium

What is Apple cloud Subscription email scam?

Typically, scammers behind phishing emails pretend to be legitimate companies, organizations to trick recipients into providing personal information (for example, login credentials, credit card details, social security numbers). This phishing email is disguised as a letter from Apple (App Store team) regarding iCloud subscription.

Apple cloud Subscription email scam email spam campaign

Apple cloud Subscription scam in detail

As mentioned in the previous paragraph, cybercriminals use phishing emails to trick recipients into opening a deceptive website and providing usernames, passwords (or other login credentials), cardholder name, expiry date, CVV code (and other credit card details), social security numbers, or other sensitive information.

Typically, they try to trick recipients into providing information that could be used to steal social media, email, and other accounts, commit identity fraud, make unauthorized purchases, transactions, send spam, malspam (malicious emails), or for other purposes. This particular email is used to extract trick users into calling the 1-(808)-444-5113 number and providing personal information via telephone.

To trick recipients into calling the provided number, scammers claim that they have subscribed for Apple services worth $399.99, and to cancel that subscription before it gets renewed after three months, they need to contact "customer support". It is important to mention that scammers behind this phishing email may try to get remote access to a computer, install malware on it, steal sensitive information, etc.

It is likely that this email is used to trick recipients into telling scammers their credit card details or paying money for some unnecessary services (e.g., cancellation fee). It is worth mentioning that information provided to scammers may be sold to third parties (other cybercriminals) or published on the dark web.

Threat Summary:
Name Apple cloud Subscription Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Recipients have subscribed for Apple services worth $399.99
Scammer Number 1-(808)-444-5113
Disguise Letter from Apple company
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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More examples of phishing emails

More examples of phishing emails used to trick recipients into providing sensitive information are "Verify Microsoft Account Email Scam", "FIRST INTERNATIONAL BANK OF ISRAEL Email Scam", and "Bonifico Effettuato Email Scam". As mentioned in the introduction, most emails of this type look like they are sent from some financial institution like a bank, software company, or organization.

It is important to mention that scammers targeting login credentials may use obtained information to steal multiple accounts from users who use the same login credentials for those accounts. Another important detail is that cybercriminals can use email to deliver malware.

How do spam campaigns infect computers?

Typically, emails that cybercriminals use to distribute malicious software contain some attachment or a website link. Their main goal is to trick recipients into downloading and opening a malicious file.

Malicious emails can contain Microsoft Office documents, PDF documents, JavaScript files, executable files (like EXE), archive files (e.g., ZIP, RAR), or other files designed to install malware. Typically, those files are presented as important, urgent documents.

It is noteworthy that malicious documents opened with Microsoft Office 2010 and newer versions do not install malware unless users enable editing/content (macros commands). However, older MS Office versions infect computers once they are opened because they do not have the "Protected View".

How to avoid installation of malware?

Files and programs should be downloaded from legitimate, official pages and via direct links. It is strongly advisable not to use other sources (e.g., Peer-to-Peer networks, third-party downloaders, unofficial pages) to download programs - they can be bundled with malware.

Installed programs have to be updated or activated with tools, functions that their official developers provide. Quite often, various third-party, unofficial tools are used to distribute malware. Moreover, it is not legal to activate licensed programs with cracking tools or use cracked programs.

Received emails that are not relevant and have files attached to them or contain website links are likely to be used to deliver malware. Therefore, emails of this type should be examined before opening files or links in them.

Additionally, the operating system should have a reputable antivirus or anti-spyware suite installed on it and scanned for threats on a regular basis. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the Apple cloud Subscription email scam:

Subject: Confirm details for the Apps purchased for registered cloud account ********.

Apple cloud Subscription activated for ********. Enjoy Premium Services.

Auto-App Order Placed

Purchase value: $399.99

Premium Subscription Package

Thank you for the Order. Your subscription will get auto-renewed every 3 months by $399.99 USD, unless you cancel by June 25, 2021.

It is an App-only order, for any Queries,or Customer Support or to Cancel Subscription call our Customer Care 1-(808)-444-5113 (Toll Free) between 09:00 AM - 05:00 PM CST.

The App Store Team

Copyright © 2021 Apple Inc. All rights reserved.

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows.

If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options".

In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files.

After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills.

If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections.

As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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