Avoid infecting the system via fake "Care Logistics" emails

Also Known As: Snake malware
Type: Trojan
Damage level: Severe

What is "Care Logistics email virus"?

"Care Logistics email virus" refers to a malware-proliferating spam campaign. This term defines a mass-scale operation during which thousands of deceptive emails are sent. The letters distributed through this campaign - are presented as payment-related messages from Care Logistics - a legitimate company.

It must be emphasized that these scam emails are in no way associated with this company, nor is any of the information provided by them - true. This spam campaign aims to infect recipients' devices with the Snake keylogger data-stealing malware.

Care Logistics malware-spreading email spam campaign

"Care Logistics" scam email in detail

The fake "Care Logistics" emails (subject/title "Payment Details" may vary) state that recipients can find their SWIFT bank (another legitimate enterprise) payment details. After the remittance is applied to the recipients' accounting, they are requested to provide their updated SOA (Statement of Advice) for the next payment.

The scam letters also notify that future remittances will only be made according to the new SOA. As mentioned in the introduction, all of the claims made by these emails are false. Instead of containing the stated details, upon opening - the attachment triggers Snake keylogger's download/installation process.

Snake malware functionalities

The Snake keylogger is designed to record key-strokes (keylogging). This puts the privacy/security of all typed data at risk. However, this is not the only malicious functionality possessed by Snake. This malware can also take screenshots and obtain information stored in the clipboard (i.e., copy/paste buffer).

Additionally, this program can extract data from browsers and email clients. Targeted information includes: various account (e.g., email, social media, messenger, online bank, e-commerce, digital wallet, etc.) log-in credentials, browsing activity, personally identifiable details, and finance-related information (e.g., credit card numbers, etc.).

To summarize, by trusting the fake "Care Logistics" emails, users can experience severe privacy issues, financial losses, and identity theft. If it is suspected/known that the Snake keylogger (or other malware) has already infected the system - an anti-virus must be used to remove it without delay.

Threat Summary:
Name Snake malware
Threat Type Trojan, password-stealing virus, banking malware, spyware.
Hoax Emails request recipients to review the attached payment details and provide an updated SOA (Statement of Advice)
Disguise Scam emails are disguised as letters from the Care Logistics company
Attachment(s) Payment Details.lzh containing Payment Details.bat (filenames may vary)
Detection Names BitDefender (Trojan.GenericKD.37250363), Cyren (RAR/Trojan.IRLY-3), Ikarus (Trojan.Archive), K7AntiVirus (Trojan ( 00564f471 )), Microsoft (Trojan:Win32/Phonzy.B!ml), Full List Of Detections (VirusTotal)
Symptoms Trojans are designed to stealthily infiltrate the victim's computer and remain silent, and thus no particular symptoms are clearly visible on an infected machine.
Payload Snake keylogger
Distribution methods Infected email attachments, malicious online advertisements, social engineering, software 'cracks'.
Damage Stolen passwords and banking information, identity theft, the victim's computer added to a botnet.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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Spam campaigns in general

"Statement Report", "Zoom Conference Invitation", "ATLAS AL SHARQ TRADING Email Virus", and "URGENT INFORMATION ON COVID-19 VACCINATION" are some examples of malware-spreading spam campaigns. The letters sent through these operations are typically disguised as "official", "urgent", "important", and so on.

Aside from malicious software distribution, spam campaigns are also used for phishing and other scams. Due to how prevalent spam mail is, it is strongly advised to exercise caution with incoming emails and messages. Furthermore, to ensure device integrity and user safety - all threats and issues must be eliminated immediately upon detection.

How did "Care Logistics email virus" infect my computer?

Systems are infected via malicious files distributed through spam campaigns. These files can be attached to the deceptive emails, or the letters contain download links of infectious files. The former is the case with "Care Logistics" scam letters.

Virulent files can be in various formats, e.g., archives (ZIP, RAR, etc.), executables (.exe, .run, etc.), Microsoft Office and PDF documents, JavaScript, and so on. When the files are executed, run, or otherwise opened - the infection process (i.e., malware download/installation) is initiated.

For example, Microsoft Office documents cause infections by executing malicious macro commands. In Microsoft Office versions released prior to 2010 - this process is automatic. Later versions have "Protected View" mode that prevents this immediate process. Instead, users can manually enable macro commands (i.e., editing/content).

How to avoid installation of malware?

To avoid infecting the device via spam mail, it is expressly advised against opening suspicious and irrelevant emails - especially any attachments or links found in them. It is recommended to use Microsoft Office versions released after 2010.

Aside from spam mail, malware is also spread via dubious download channels (e.g., unofficial and freeware sites, Peer-to-Peer sharing networks, etc.), illegal activation tools ("cracks"), and fake updates. Therefore, it is important to only download from official/verified sources and activate/update software with tools provided by genuine developers.

It is paramount to have a dependable anti-virus/anti-spyware installed and kept updated. This software has to be used to run regular system scans and to remove threats and issues. If you've already opened "Care Logistics email virus" attachment, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "Care Logistics" scam email letter:

Subject: Payment Details


Attached you can find bank Swift and payment details.


Once this payment is applied to your accounting, please, send me your updated SOA between 1 st and 10 th of June in order to fix next payment.


Please, note that from now on we will only arrange payments based on the received SOA therefore no payment will be released without it.


Best regards and thanks in advance


Best Regards


Thanks & Regards: Saleem


1/2 G, Block- 06, PECHS,
Karachi - Pakistan.
Phones ++ 92 213 4387293 & 94 & 95
Fax    ++ 92 213 4387297
Email  saleem@carelogistics.com

Appearance of the "Care Logistics" scam email (GIF):

Care Logistics scam email appearance (GIF)

Screenshot of VirusTotal detections of the malicious file distributed by the "Care Logistics" spam campaign:

Care Logistics email virus attachment detections on VirusTotal

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows.

If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup. Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu".

Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options".

In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.

These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software. To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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