What is ICS (International Card Services) email scam?
Scammers behind phishing emails try to trick recipients into providing credit card details, usernames, passwords, social security numbers, or other personal information. This phishing email is likely to be used to extract credit card details and (or) online banking information.
This email is disguised as a letter from a company called International Card Services. Scammers attempt to trick recipients into believing that their bank account will be blocked because they have not performed a periodic customer verification.
Scammers claim that recipients can avoid having their bank account blocked by verifying their account via the provided website. At the time of the research, that website link was not working. Although, it may be fixed and used to trick recipients into providing online banking credentials, credit card details, or other sensitive information.
|Name||ICS (International Card Services) Email Scam|
|Threat Type||Phishing, Scam, Social Engineering, Fraud|
|Fake Claim||Bank account has been blocked|
|Disguise||Letter from a Dutch company called ICS|
|Symptoms||Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.|
|Distribution methods||Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.|
|Damage||Loss of sensitive private information, monetary loss, identity theft.|
|Malware Removal (Windows)||
To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
Scammers use this email to trick recipients into providing information that could be used to make fraudulent transactions, steal identities, or for other malicious purposes. More examples of similar phishing emails are "HSBC E-Payment Advice", "DBS Bank", and "Banca Sella". Cybercriminals can use emails to deliver malware as well.
How do spam campaigns infect computers?
Malicious documents opened with MS Office 2010 and newer versions ask for permission to enable macros commands (editing/content). They do not install malware unless users enable macros commands in them. Older MS Office versions do not have the "Protected View" mode. Thus, malicious documents opened with them infect computers automatically.
How to avoid installation of malware?
Irrelevant emails with website links or attachments in them should not be trusted, especially when they are sent from suspicious addresses. Programs (and files) should be downloaded only from legitimate, reliable sources such as official websites and via direct links.
Installed software has to be updated or activated using tools or functions that its official developers provide. The operating system should have a reputable antivirus or anti-spyware software installed on it. It is recommended to scan the system for malware on a regular basis.
If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.
Appearance of the ICS (International Card Services) email scam (GIF):
Text in this email (written in Dutch and English languages):
Subject: Uw huidige creditcard is geblokkeerd
INTERNATIONAL CARD SERVICES
Belangrijke informatie met betrekking tot uw bestelling bij Microsoft
Uw ICS-klantomgeving zal binnenkort worden opgeheven. U heeft de periodieke klantverificatie niet uitgevoerd. Dit betekent dat wij als creditcarduitgever, verplicht zijn om uw producten bij ons te blokkeren. Ook moeten wij u als consument permanent afwijzen.
Uw rekening is voorlopig geblokkeerd. Om permanente blokkade te voorkomen, kunt u met de onderstaande link uw rekening verifiëren. Na de verificatie kunt u weer normaal gebruikmaken van uw rekening.
Wij wensen u alvast veel betaalgemak!
Met vriendelijke groet,
International Card Services BV
Uw Card wordt uitgegeven door International Card Services BV (ICS).
Let op! Ga voorzichtig om met uw persoonlijke gegevens. Medewerkers van ICS zullen nooit naar uw gebruikersnaam, wachtwoord en/of pincode vragen. Niet via e-mail, telefoon of op welke andere manier dan ook.
Dit bericht is verzonden door International Card Services BV, gevestigd aan de Wisselwerking 32 te (1112 XP) Diemen, ingeschreven in het Handelsregister Amsterdam onder nummer 33.200.596.
This message has been sent by International Card Services BV, which has its seat at Wisselwerking 32 (1112 XP) Diemen, the Netherlands, and is registered in the Commercial Register of Amsterdam under number 33.200.596.
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
- What is ICS (International Card Services) email scam?
- STEP 1. Manual removal of possible malware infections.
- STEP 2. Check if your computer is clean.
How to remove malware manually?
Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows.
If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:
If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:
Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:
Restart your computer into Safe Mode:
Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.
Video showing how to start Windows 7 in "Safe Mode with Networking":
Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup.
Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.
Video showing how to start Windows 8 in "Safe Mode with Networking":
Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button.
In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.
Video showing how to start Windows 10 in "Safe Mode with Networking":
Extract the downloaded archive and run the Autoruns.exe file.
In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.
Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.
You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".
After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.
Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.
These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software. To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.