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Avoid getting scammed by spam claiming that your email is compromised

Also Known As: possible malware infections
Damage level: Medium

What is "Your email will be suspended Scam"?

"Your email will be suspended Scam" refers to a spam campaign. These letters are presented as notifications concerning an impending suspension of the recipients' email accounts due to detected suspicious activity. The goal of the scam emails is to trick users into attempting to sign into their email accounts via a phishing website.

Your email will be suspended Scam email spam campaign

"Your email will be suspended Scam" in detail

The scam emails claim that an unusual sign-in had occurred on recipients' email accounts. They are asked to verify whether it was them or the accounts will be suspended due to being compromised. It must be emphasized that these letters are fake; hence, no suspect activity has taken place on recipients' email accounts.

The spam emails aim to promote a phishing site, which targets email log-in credentials (i.e., passwords). If attempts to sign in through this webpage have already been made, it is crucial to immediately change the log-in credentials of all potentially compromised accounts.

Scammers primarily target emails as they are usually connected with other accounts, platforms, and services. Therefore, through emails - control may be gained over content associated with them.

Hijacked communication accounts (e.g., email, social networking, etc.) can be used to steal the owner's identity and ask their contacts for loans or donations. These platforms can also be used to proliferate malware (by sharing malicious files/links). Stolen finance-related accounts (e.g., online banking, e-commerce, etc.) can be used to make fraudulent transactions and/or online purchases.

To summarize, by trusting these scam emails, users can lose various accounts/platforms, and experience severe privacy issues, financial losses, and identity theft.

Threat Summary:
Name Your email will be suspended Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Scam emails claim that a suspicious log-in has been detected on recipients' email accounts.
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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Spam campaigns in general

"Account Security Info Update", "Gas Sensing Solutions (GSS) email scam", "Storage Server Failure" - are a few examples of phishing spam campaigns. Deceptive letters can use various scam models and disguises to gain and abuse users' trust. In addition to phishing and other scams, spam mail is also used to spread malware (e.g., ransomware, trojans, etc.).

How do spam campaigns infect computers?

Spam campaigns proliferate malware via infectious files, which can be attached to and/or linked inside the scam emails. These files can be in various formats, e.g., Microsoft Office and PDF documents, archives, executables, JavaScript, etc. When the files are opened - the infection chain is initiated.

For example, Microsoft Office documents cause infections by executing malicious macro commands. This occurs when a document is opened in Microsoft Office versions released prior to 2010. Later versions have "Protected View" mode that prevents this; instead, users can manually enable macros (i.e., editing/content).

How to avoid installation of malware?

It is advised to exercise caution with incoming emails and avoid opening dubious or irrelevant ones. The attachments or links found in such emails must not be opened, as that can result in a system infection. It is also recommended to use Microsoft Office versions released after 2010.

Other malware distribution methods include: untrustworthy download channels (e.g., unofficial and freeware sites, Peer-to-Peer sharing networks, etc.), illegal activation tools ("cracks"), and fake updates. Therefore, it is important to always download from official/verified sources and activate/update programs with tools provided by genuine developers.

It is paramount to have a reputable anti-virus installed and updated. This software has to be used to run regular system scans and to remove threats. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "Your email will be suspended" scam email letter:

Subject: Email account unusual sign-in activity
 
Your email will be suspended.
We detected something unusual about a recent sign-in to the email account ********.

Sign-in details
Country/region: Netherlands
IP address: 137.184.50.111
Date: 15/9/2021 8:03 AM (GMT)
Platform: Windows
Browser: Internet Explorer
Please go to your recent activity page to let us know whether or not this was you. If this wasn't you, we'll help you secure your account. If this was you, we'll trust similar activity in the future.
Review recent activity
To opt out or change where you receive security notifications, click here.
Thanks,
Email Outlook™ Team

 

This message is auto-generated from E-mail security server, and replies sent to this email can not be delivered.This email is meant for: ********

Appearance of the "Your email will be suspended" scam email (GIF):

Your email will be suspended scam letter appearance (GIF)

Screenshot of the phishing website promoted by the "Your email will be suspended" spam campaign:

Your email will be suspended scam promoted phishing website

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

Quick menu:

How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows.

If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup.

Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings".

Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options".

In the advanced options menu select "Startup Settings" and click on the "Restart" button. In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.

These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software. To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Spam emails are sent in massive numbers; they are not personal. The scam works with the hope that some of the recipients will fall for it.

I have provided my personal information when tricked by this spam email, what should I do?

All of the exposed log-in credentials (passwords) must be changed immediately. It is also recommended to contact the official support of all potentially compromised accounts. Contact the relevant authorities without delay if you've also disclosed other personal information (e.g., credit card numbers, ID card details, etc.).

I have read a spam email but didn't open the attachment, is my computer infected?

No, systems are infected when spam email attachments or links are opened; reading the email itself will not trigger malware download/installation.

I have downloaded and opened a file attached to a spam email, is my computer infected?

If the opened attachment was an executable file - then, very likely, - yes, your system has been infected. However, other file formats (e.g., .pdf, .doc, and other documents) often require additional action to initiate the infection processes. Therefore, simply opening a virulent document may not have resulted in a system infection.

Will Combo Cleaner remove malware infections present in email attachments?

Yes, Combo Cleaner is able to detect and eliminate almost all known malware infections. It is worth noting that high-end malware can be hidden deep within the system - which necessitates a full system scan for successful removal.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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