How to recognize email scams like the SF Express email scam?

Also Known As: possible malware infections
Damage level: Medium

What is SF Express email scam?

The purpose of this email scam is to trick recipients into providing login credentials on a fake SF Express website. It is disguised as a letter regarding an incoming package. SF Express is a legitimate Chinese multinational delivery services and logistics company that has nothing to do with this phishing email.

SF Express email scam email spam campaign

Scammers behind this phishing email attempt to trick recipients into clicking on a link which is supposed to open a download website for a waybill (a document that contains details of the shipment). That link opens a fake SF Express website asking to sign in using an email address and password.

Scammers could use the provided login credentials to access email, social media, banking, or other accounts. Usually, scammers attempt to steal accounts that could be used to make fraudulent purchases, transactions, steal identities, deliver malicious software, and other purposes.

Threat Summary:
Name SF Express Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Email contains a download page for a waybill
Disguise Letter from the SF Express company
Related Domain news.rosfines[.]ru
Detection Names Abusix (Spam), Emsisoft (Phishing), Fortinet (Phishing), Full List Of Detections (VirusTotal)
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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Scammers use phishing emails to trick recipients into providing usernames, email addresses, passwords or other login credentials, credit card details, bank account numbers, or other information. More examples of similar emails are "Australia Post Email Scam" and "Aramex Email Scam". Cybercriminals can also use email to deliver malware.

How do spam campaigns infect computers?

Users install malware via emails by opening malicious attachments or files downloaded via provided links. Cybercriminals can use Microsoft Office documents, executable files, PDF documents, JavaScript files, and other types of files to deliver malware via emails.

Malicious documents opened with Microsoft Office 2010 and newer versions ask for permission to enable macros commands (editing). They cannot install malware while macros commands are disabled. Older MS Office versions cannot prevent malicious documents from installing malware because they do not have the "Protected View" mode.

How to avoid installation of malware?

Download files and programs only from official, trustworthy websites via direct links. Do not open email attachments (or website links) in irrelevant emails sent from unknown, suspicious addresses. Update and activate installed software with tools or functions provided by its official developer.

Scan the operating system for threats with a reputable antivirus or anti-spyware software and do it regularly. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the SF Express email scam:

Subject: Incoming Package Notification

SF Express Waybill #8395008

Incoming Package Notification!

Consignee ID:

We received instructions to deliver the package to you today. Please download your waybill and confirm your delivery details

Download Waybill

For further enquiries, please contact our customer center.
Thank you for letting us serve you

SF Express Group

Fake SF Express website asking to provide login credentials:

sf express email scam website used to extract login credentials

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Quick menu:

How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows.

If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup.

Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings".

Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button.

In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":


manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.

These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Most scammers send the exact same email to thousands of people hoping that someone will fall for it. These emails are never personal. The same applies to this phishing email that looks like a letter from a company called SF Express.

I have provided my personal information when tricked by this email, what should I do?

If you have entered login credentials on a fake SF Express website, change all passwords immediately. If you have provided other personal information (such as credit card details, ID card information, etc.), contact corresponding authorities as soon as possible.

Can Combo Cleaner remove malware that cybercriminals spread via email?

Yes, Combo Cleaner is capable of detecting and eliminating almost all known malware infections. It is recommended to run full system scan since most high-end malicious programs hide deep in the system.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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