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How to avoid getting scammed by scammers behind emails like Aramex scam?

Also Known As: possible malware infections
Damage level: Medium

What is Aramex email scam?

Phishing emails are used to trick recipients into providing personal information. Most scammers pretend to be legitimate entities and ask to provide credit card details, social security numbers, bank account numbers, and so on. This email is disguised as a letter from Aramex - a legitimate logistics, courier and package delivery company.

Aramex email scam email spam campaign

Aramex email scam in detail

This phishing email is disguised as a letter regarding a redelivery request. It says that delivery could not be completed due to a lack of information (address) that needs to be provided using the "UPDATE PARCEL" link. That link opens a website asking to provide personal information.

Phishing emails are used to extract login credentials (usernames, email addresses passwords). This email is likely to be used to trick recipients into providing credit card details, bank account numbers, and (or) paying a "redelivery free". That information could be sold to third parties, used to steal identities, money, or for other malicious purposes.

Threat Summary:
Name Aramex Email Scam
Threat Type Phishing, Scam, Social Engineering, Fraud
Fake Claim Parcel could not be delivered due to the incorrect addresss
Disguise Letter from Aramex
Symptoms Unauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methods Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
Damage Loss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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More examples of phishing emails are "Account Security Info Update", "ICS (International Card Services)", and "Gas Sensing Solutions (GSS)". Most of them contain a website link designed to open a deceptive website. It is important to know that emails can be used to trick recipients into infecting their computers with malware.

How do spam campaigns infect computers?

Recipients install malware through emails by opening malicious attachments or files downloaded via received website links. Usually, emails used to trick users into infecting their computer contain malicious Microsoft Office documents, PDF documents, JavaScript files, executable files (like EXE), or archive files.

Malicious documents opened with Microsoft Office 2010 and later versions do not infect computers unless users enable editing/content (macros commands) in them. Older MS Office versions do not have the "Protected View" mode. Thus, malicious documents opened with older versions infect computers without asking to enable macros commands.

How to avoid installation of malware?

Installed programs have to be updated or activated through tools or functions that their official developers provide. Files attached to irrelevant emails (or links in emails) received from unknown, suspicious addresses should not be opened. Programs and files should be downloaded only from official, trustworthy pages.

Computers should be scanned with reputable antivirus or anti-spyware programs. It is advisable to scan them regularly.

If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Appearance of the Aramex email scam:

aramex email scam appearance

Text presented in the Aramex email scam:

Subject: Redelivery request - EU264154264 - Aramex


aramex

Redelivery request.

Dear Customer,

Your parcel EU264154264 has arrived at our local post-office.

We are missing information in order to complete your delivery.

Please use the link below to correct your address and pay (1.65 Euro) the fees for new delivery attempt it will arrive to you in next 14 days.
UPDATE PARCEL

Thank you,
Aramex

© Aramex 2021. All rights reserved.

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Quick menu:

How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows.

If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

malicious process running on user's computer sample

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

manual malware removal step 1Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

screenshot of autoruns application

manual malware removal step 2Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Safe Mode with Networking

Video showing how to start Windows 7 in "Safe Mode with Networking":

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened "General PC Settings" window, select Advanced startup.

Click the "Restart now" button. Your computer will now restart into the "Advanced Startup options menu". Click the "Troubleshoot" button, and then click the "Advanced options" button. In the advanced option screen, click "Startup settings". Click the "Restart" button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Windows 8 Safe Mode with networking

Video showing how to start Windows 8 in "Safe Mode with Networking":

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click "Restart" while holding "Shift" button on your keyboard. In the "choose an option" window click on the "Troubleshoot", next select "Advanced options". In the advanced options menu select "Startup Settings" and click on the "Restart" button.

In the following window you should click the "F5" button on your keyboard. This will restart your operating system in safe mode with networking.

windows 10 safe mode with networking

Video showing how to start Windows 10 in "Safe Mode with Networking":

 

manual malware removal step 3Extract the downloaded archive and run the Autoruns.exe file.

extract autoruns.zip and run autoruns.exe

manual malware removal step 4In the Autoruns application, click "Options" at the top and uncheck "Hide Empty Locations" and "Hide Windows Entries" options. After this procedure, click the "Refresh" icon.

Click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options

manual malware removal step 5Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose "Delete".

locate the malware file you want to remove

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

searching for malware file on your computer

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs.

These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software. To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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